Global Transport Coordinator

About The Delta Group

We are Europe’s leading visual communications specialist delivering dynamic multichannel marketing services to brands and retailers across the globe. Our model combines insight, creative, production, execution and optimisation to provide clients with a broad range of effective and impactful point-of-purchase visual communications. We are invested in understanding the complex and dynamic challenges facing brands and retailers and our services are specifically designed to navigate this complexity and boost competitiveness across multiple markets and languages. We’re owner-managed and independent, leading small teams of influential thinkers, meaning that we have the agility of a small business but the resources of a large one. Our belief is that in a changing industry, we must be a company that can change with it.

Role Overview

We are seeking a proactive and organised Transport/warehouse coordinator with strong administrative skills and Forklift licence to join our dynamic Logistics team. The successful candidate will be responsible for the safe and efficient movement of goods throughout the warehouse, receipting stock, maintaining accurate inventory records, and supporting daily warehouse operations. In addition to operating a forklift, the role requires a high level of administrative accuracy, including processing despatch documentation, updating stock and logistics systems, producing operational reports, and liaising with internal departments and external carriers. This role plays a key part in ensuring efficient warehouse operations, supporting production schedules, maintaining excellent housekeeping standards, and delivering a high level of service to both internal and external customers.

Key Responsibilities

• Coordinate UK deliveries for Global Accounts, including both parcel and pallet, by working closely with the Production team to ensure completed jobs are organised by delivery locations, ready for despatch.
• Use handheld scanning devices to accurately record all parcels and pallets received for despatch and transfer the scanned data into the despatch management system to generate driver paperwork.
• Ensuring the safe loading of all parcels and pallets onto the delivery vehicles within scheduled collection times to ensure we meet our client Global SLAs.
• Ensuring that drivers are provided with accurate delivery paperwork.
• Monitor daily despatch volumes and liaise with carriers to upsize or reduce vehicle requirements in line with operational demand.
• Act as the primary point of contact for carriers regarding vehicle arrivals, driver issues, or delivery-related concerns, escalating operational issues to management where appropriate.
• Identify, investigate, and communicate any campaigns that are incomplete or not ready for despatch, ensuring Global account management team are informed promptly.
• Produce a daily despatch report for the morning operational meeting, detailing despatch volumes, discrepancies, delivery issues, non-delivery exceptions, and any other operational concerns requiring attention.
• Build and maintain strong working relationships with clients, carriers, Global Client account team, and internal departments to support excellent customer service and operational efficiency.
• Support the Delta Logistics operation as and when required, including assisting with continuous improvement initiatives by identifying opportunities to improve logistics processes, operational efficiency, and service performance.
• Ensure compliance with company Health & Safety policies, warehouse procedures, and quality standards always.
• Maintain accurate inventory levels through regular stock counts, investigate discrepancies, and update stock records in a timely manner.
• Safely operate a forklift (where authorised) to move materials throughout the warehouse and between the D1, D2, and D3 production areas.
• Deliver raw materials to, and collect finished products from, printing and finishing machines to maintain production flow and schedules.
• Maintain a clean, organised, and safe warehouse and external yard areas, ensuring they meet housekeeping, health and safety, and showroom presentation standards.

Skills, Knowledge and Experience

• Ability to perform manual handling tasks safely and efficiently.
• Understanding of Customer Service expectations.
• Valid reach and counterbalance forklift driving licences.
• Proven experience in a warehouse environment.
• Excellent attention to detail and accuracy.
• Ability to work independently and as part of a team.
• Good communication skills.
• Good IT skills.
• Commitment to maintaining a safe and organized workplace.

Safety Considerations

The post holder agrees to be committed to health and safety and be aware of their contribution towards it in the workplace. This includes the requirements to monitor safety and compliance with any systems of safe working within the Group and to take reasonable care of oneself and other people who may be affected by one’s actions and omissions at work.

Our Commitment to Diversity, Equality and Inclusion

The Delta Group is an equal opportunities employer and welcome all applications from suitably qualified candidates regardless of disability, race, gender, age, religion/belief, sexual orientation or any other characteristic protected by law.