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- Tasks: Lead a team to ensure smooth e-commerce returns and excellent customer service.
- Company: Join a dynamic warehouse team focused on efficiency and quality.
- Benefits: Full training, career progression opportunities, and a supportive work environment.
- Why this job: Make a real impact by driving productivity and leading a motivated team.
- Qualifications: Previous supervisory experience and strong communication skills required.
- Other info: Opportunity to gain forklift certification and enhance your career.
The predicted salary is between 30000 - 42000 £ per year.
Overview
The Supervisor will lead their departmental team to ensure delivery of excellent service to our customers on a daily basis through execution of all work to plan. Working with the wider warehouse team to support the smooth running of the operation and to manage the day to day running of the e-commerce returns process. Covering under the roof processing and ensuring scanning compliance at point of delivery.
Responsibilities
- To ensure that all returns work is prepared to agreed productivity levels, quality standards and agreed customer SLAs.
- Provide detailed returns reporting to Hub Management.
- To drive productivity and quality within the departmental team.
- Direct team members to ensure all tasks are completed as required on each shift.
- Monitor & manage the performance of team members.
- Monitor and report all Sickness and Absence on daily / weekly report documents as required.
- Be responsible for H&S compliance for the team, reporting any breaches of H&S regulations and incidents/accidents.
- Participate in the recruitment and effective onboarding of new team members, completing all assigned onboarding tasks.
- Conduct induction and training for new team members and communicate work practices, procedures and methods to all team members.
- Conduct team communication sessions (team briefs) daily ensuring any priorities and changes are understood.
- To provide accurate and timely payroll information to the payroll team through the time and attendance system.
- Provide forklift truck driving support as and when required.
- Perform additional duties as assigned by management.
- Open and/or close and secure the building as directed.
- Any other ad hoc duties required by the Company.
Qualifications
- Demonstrable previous supervisory experience.
- In industry experience or demonstratable transferrable skills.
- Able to understand the Companys Health & Safety procedures delivered in English.
- Diligent with a keen eye for detail.
- Good interpersonal skills.
- Good communication skills, both written and verbal English.
Licenses and Certifications
- Forklift Truck Licence (or willingness to work towards) – Requirement for all Supervisors.
Full training will be provided during induction and further training will be given throughout the course of your employment, to assist in progressing your career with us.
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Warehouse Supervisor Returns employer: The Delivery Group
Contact Detail:
The Delivery Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Warehouse Supervisor Returns
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on the company’s values and work environment. This will help you tailor your answers and show that you’re a great fit for the team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. The more comfortable you are with your responses, the more confident you’ll feel during the actual interview.
✨Tip Number 3
Show off your leadership skills! As a Warehouse Supervisor, you’ll need to demonstrate your ability to manage a team. Be ready to share examples of how you’ve successfully led a team in the past and tackled challenges head-on.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that can set you apart from other candidates and shows your enthusiasm for the role.
We think you need these skills to ace Warehouse Supervisor Returns
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your supervisory experience and any relevant skills that match the job description. We want to see how your past roles have prepared you for leading a team in a warehouse environment.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Warehouse Supervisor Returns role. Share specific examples of how you've driven productivity and quality in previous positions.
Showcase Your Communication Skills: Since good communication is key for this role, make sure your written application reflects that. Keep your language clear and concise, and don’t forget to proofread for any typos or errors before hitting send!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at The Delivery Group
✨Know the Role Inside Out
Make sure you thoroughly understand the responsibilities of a Warehouse Supervisor Returns. Familiarise yourself with the e-commerce returns process and be ready to discuss how you would ensure productivity and quality within your team.
✨Showcase Your Leadership Skills
Prepare examples from your previous experience where you've successfully led a team. Highlight how you managed performance, conducted training, and ensured compliance with health and safety regulations. This will demonstrate your capability to lead effectively.
✨Be Ready for Scenario Questions
Expect questions that assess your problem-solving skills. Think about potential challenges in the returns process and how you would address them. This shows your proactive approach and ability to think on your feet.
✨Communicate Clearly and Confidently
Since good communication is key in this role, practice articulating your thoughts clearly. Be prepared to discuss how you would conduct team briefs and ensure everyone understands their tasks. Confidence in your communication will leave a positive impression.
