Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead a dynamic team managing client service enquiries and transport operations.
- Company: Join a growing company in the mail, parcels, and courier market based in Warrington.
- Benefits: Enjoy a full-time role with opportunities for growth and development.
- Why this job: Be part of a fast-paced environment where your organisational skills make a real impact.
- Qualifications: Strong communication skills and attention to detail are essential; experience in Microsoft Office is a plus.
- Other info: Geographical knowledge is helpful but not required; a willingness to learn is key.
The predicted salary is between 36000 - 60000 £ per year.
Due to our ongoing growth, an exciting opportunity has arisen for a full-time Operations Support Team Leader to join our operations team in Warrington. The right candidate will be able to demonstrate a proven track record of successfully managing demanding and rapidly changing issues within our fleet and ideally have experience within the mail, parcels and courier market, although this is not essential.
JOB OVERVIEW:
- Management of client service enquiries and the administration of consumable deliveries and scheduling collections with suppliers and mailing houses in accordance with worksheet instructions.
- Tracking and monitoring of vehicle routes using transport management systems.
- Escalating and re-planning when any issues occur.
- Reporting back to the customer and transport manager.
MAIN DUTIES:
- Overseeing team productivity.
- Organising structure and rota within the Operations support team.
- Overseeing the Transport Heartbeat calls.
- Use available mapping/route tracking systems to effectively monitor service levels against daily plan.
- Use of TMS to view plan and query any deviation on routes – i.e., route order or missed stops.
- Tracking of route status with high-risk routes monitored with a higher frequency than routes that are operating to plan.
- Escalation of risk routes and appraising clients of reforecast collection times.
- Monitor road network issues – using Traffic England or similar website and keep transport operations informed of any issues via email group.
- Prioritising high risk routes or routes for new clients.
- Report any tracking issues and audit vehicle tracking and sat-navs.
- Respond to inbound client service requests in a timely and professional manner.
- Monitor collections & consumables orders on a daily basis.
- Sending/receiving collection confirmations.
- Compiling and completing forecasts for suppliers.
- Check mailing processes as required.
- Prioritise and allocate mail delivered to operations inbox (Outlook).
- Assist the operation team with any other reasonable tasks.
- Book collections and transport as required.
- Submit reports within set time frame.
- Building operational relationships with our clients and mailing houses to create a smooth and efficient daily service.
- Liaising with Business Managers and Client Services to keep them informed of any issues/delays with customers’ mailings.
ABOUT YOU:
- Some geographical aptitude would be an asset but not essential as long as there is a willingness to learn.
- Excellent attention to detail with the ability to ensure total compliance whilst maintaining customer service levels.
- Exceptional organisational skills and able to effectively manage own workloads.
- Experienced in Microsoft Office systems and other office systems.
- Strong communicator in both verbal and written English and be both polite and professional to external and internal colleagues.
Locations
Operations Support - Team Lead employer: The Delivery Group
Contact Detail:
The Delivery Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Support - Team Lead
✨Tip Number 1
Familiarise yourself with transport management systems (TMS) and mapping tools. Understanding how these systems work will not only help you in the role but also show us that you're proactive and ready to hit the ground running.
✨Tip Number 2
Brush up on your organisational skills by practising how to manage multiple tasks simultaneously. You might want to create a mock schedule or plan to demonstrate your ability to prioritise effectively during the interview.
✨Tip Number 3
Develop your communication skills, especially in handling client service enquiries. Role-play scenarios with friends or family to practice responding to various client requests professionally and efficiently.
✨Tip Number 4
Research the mail, parcels, and courier market to understand current trends and challenges. This knowledge will help you engage in meaningful conversations during interviews and demonstrate your genuine interest in the industry.
We think you need these skills to ace Operations Support - Team Lead
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in operations support, particularly any roles where you've managed teams or dealt with client service enquiries. Use specific examples that demonstrate your ability to handle demanding situations.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention your understanding of the mail, parcels, and courier market, even if you don't have direct experience. Highlight your organisational skills and attention to detail.
Showcase Your Communication Skills: Since strong communication is key for this role, ensure your application reflects your verbal and written communication abilities. Use clear and professional language throughout your CV and cover letter.
Highlight Problem-Solving Abilities: Provide examples in your application of how you've successfully managed issues in previous roles. This could include instances where you've had to replan routes or escalate issues effectively, showcasing your proactive approach.
How to prepare for a job interview at The Delivery Group
✨Showcase Your Leadership Skills
As a Team Lead, it's crucial to demonstrate your ability to manage and motivate a team. Prepare examples of how you've successfully overseen team productivity in the past, and be ready to discuss your approach to organising structure and rota within a team.
✨Familiarise Yourself with Transport Management Systems
Since the role involves using transport management systems, make sure you understand how these systems work. If you have experience with any specific TMS or route tracking software, be prepared to discuss it and how you've used it to monitor service levels.
✨Prepare for Scenario-Based Questions
Expect questions about how you would handle demanding and rapidly changing issues. Think of scenarios where you've had to escalate problems or replan routes, and be ready to explain your thought process and the outcomes.
✨Demonstrate Your Communication Skills
Strong communication is key in this role. Be prepared to discuss how you've effectively liaised with clients and internal teams in the past. Highlight your ability to respond to client service requests professionally and in a timely manner.
