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- Tasks: Lead a dynamic team managing client service enquiries and transport operations.
- Company: Join a growing company in the mail, parcels, and courier market based in Warrington.
- Benefits: Enjoy a full-time role with opportunities for growth and development.
- Why this job: Be part of a fast-paced environment where your organisational skills can shine.
- Qualifications: Strong communication skills and attention to detail are essential; experience in Microsoft Office is a plus.
- Other info: Geographical knowledge is helpful but not required; a willingness to learn is key.
The predicted salary is between 36000 - 60000 £ per year.
Due to our ongoing growth, an exciting opportunity has arisen for a full-time Operations Support Team Leader to join our operations team in Warrington. The right candidate will be able to demonstrate a proven track record of successfully managing demanding and rapidly changing issues within our fleet and ideally have experience within the mail, parcels and courier market, although this is not essential.
JOB OVERVIEW:
- Management of client service enquiries and the administration of consumable deliveries and scheduling collections with suppliers and mailing houses in accordance with worksheet instructions.
- Tracking and monitoring of vehicle routes using transport management systems.
- Escalating and re-planning when any issues occur.
- Reporting back to the customer and transport manager.
MAIN DUTIES:
- Overseeing team productivity.
- Organising structure and rota within the Operations support team.
- Overseeing the Transport Heartbeat calls.
- Use available mapping/route tracking systems to effectively monitor service levels against daily plan.
- Use of TMS to view plan and query any deviation on routes – i.e., route order or missed stops.
- Tracking of route status with high-risk routes monitored with a higher frequency than routes that are operating to plan.
- Escalation of risk routes and appraising clients of reforecast collection times.
- Monitor road network issues – using Traffic England or similar website and keep transport operations informed of any issues via email group.
- Prioritising high risk routes or routes for new clients.
- Report any tracking issues and audit vehicle tracking and sat-navs.
- Respond to inbound client service requests in a timely and professional manner.
- Monitor collections & consumables orders on a daily basis.
- Sending/receiving collection confirmations.
- Compiling and completing forecasts for suppliers.
- Check mailing processes as required.
- Prioritise and allocate mail delivered to operations inbox (Outlook).
- Assist the operation team with any other reasonable tasks.
- Book collections and transport as required.
- Submit reports within set time frame.
- Building operational relationships with our clients and mailing houses to create a smooth and efficient daily service.
- Liaising with Business Managers and Client Services to keep them informed of any issues/delays with customers’ mailings.
ABOUT YOU:
- Some geographical aptitude would be an asset but not essential as long as there is a willingness to learn.
- Excellent attention to detail with the ability to ensure total compliance whilst maintaining customer service levels.
- Exceptional organisational skills and able to effectively manage own workloads.
- Experienced in Microsoft Office systems and other office systems.
- Strong communicator in both verbal and written English and be both polite and professional to external and internal colleagues.
Locations
Operations Support Leader employer: The Delivery Group
Contact Detail:
The Delivery Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Support Leader
✨Tip Number 1
Familiarise yourself with transport management systems (TMS) and mapping tools. Understanding how these systems work will not only help you in the role but also show us that you're proactive and ready to hit the ground running.
✨Tip Number 2
Brush up on your communication skills, especially in handling client service enquiries. Being able to demonstrate your ability to manage client relationships effectively can set you apart from other candidates.
✨Tip Number 3
Showcase your organisational skills by preparing examples of how you've successfully managed workloads or prioritised tasks in previous roles. We value candidates who can demonstrate their ability to stay organised under pressure.
✨Tip Number 4
Research the mail, parcels, and courier market to understand current trends and challenges. This knowledge will not only impress us but also help you engage in meaningful conversations during the interview process.
We think you need these skills to ace Operations Support Leader
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in operations support, particularly any roles where you've managed client service enquiries or dealt with logistics. Use specific examples that demonstrate your ability to handle demanding situations.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention your understanding of the mail, parcels, and courier market, even if you don't have direct experience. Highlight your organisational skills and attention to detail.
Showcase Communication Skills: Since strong communication is key for this role, provide examples in your application that showcase your verbal and written communication skills. This could include experiences where you successfully liaised with clients or resolved issues.
Highlight Problem-Solving Abilities: Demonstrate your problem-solving skills by including specific instances where you've had to replan or escalate issues in a previous role. This will show that you can handle the rapidly changing issues mentioned in the job description.
How to prepare for a job interview at The Delivery Group
✨Showcase Your Experience
Be prepared to discuss your previous experience in managing operations, especially in fast-paced environments. Highlight any specific examples from the mail, parcels, or courier sectors, even if they are not directly related.
✨Demonstrate Problem-Solving Skills
Since the role involves handling demanding and rapidly changing issues, be ready to share instances where you've successfully resolved operational challenges. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Familiarise Yourself with Transport Management Systems
Research common transport management systems and route tracking tools. Showing that you have a basic understanding of these systems will demonstrate your readiness to hit the ground running.
✨Emphasise Communication Skills
As the role requires liaising with clients and internal teams, practice articulating your thoughts clearly and professionally. Prepare to discuss how you handle client service requests and maintain relationships with stakeholders.
