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For Companies At a Glance
- Tasks: Manage vehicle routes and respond to client service requests daily.
- Company: Join The Delivery Group, a dynamic player in the mail and courier industry.
- Benefits: Enjoy a company pension, life insurance, and on-site parking.
- Why this job: Be part of a fast-paced team that values communication and efficiency.
- Qualifications: O level/GCSE in Math & English; office experience preferred.
- Other info: Full-time role with Monday to Friday hours, 09:00am – 17:00pm.
The predicted salary is between 30000 - 42000 £ per year.
Job Description
An exciting opportunity has arisen for a full-time Operations Controller to join our operations team in Luton. The right candidate will be able to demonstrate a proven track record of successfully managing demanding and rapidly changing issues within our fleet and ideally have experience within the mail, parcels, and courier market, although this is not essential.
Hours: 09:00am – 17:00pm Monday to Friday
Job Overview
Tracking and monitoring of vehicle routes using transport management systems. Escalating and re-planning when any issues occur. Reporting back to the customer and transport manager.
Purpose
Management of client enquiries and the administration of consumable deliveries and scheduling collections with suppliers and mailing houses in accordance with worksheet instructions.
Key Responsibilities and Tasks
- Respond to inbound client service requests in a timely and professional manner
- Monitor collections and consumables orders on a daily basis
- Worksheet/job sheet allocation to data audit for processing
- Ensure worksheet/job sheets are received back from data audit in accordance with carrier timelines for operations processing
- Sending/receiving collection confirmations
- Compiling and completing forecasts for suppliers
- Check mailing processes as required
- Prioritise and allocate mail delivered to operations inbox (Outlook)
- Assist the operation team with any other reasonable tasks
- Book collections and transport as required
- Submit reports within set time frame
- Building operational relationships with our clients and mailing houses to create a smooth and efficient daily service
- Liaising with Business Managers and Client Services to keep them informed of any issues/delays with customers mailings
Qualifications
O level/GCSE or equivalent; Math & English minimum
Skills
- Excellent communication skills
- Excellent attention to detail
- PC literate Word/Excel/Outlook
- Team player but also able to work under own initiative and prioritise workload
Experience
- Previous experience working in an office environment
- Previous industry related experience
- Software Salesforce.com (Desirable)
Job Details
- Job Types: Full-time, Permanent
Benefits
- Company pension
- Life insurance
- On-site parking
Work Location: In person
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Operations Controller employer: The Delivery Group
Contact Detail:
The Delivery Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Controller
✨Tip Number 1
Familiarise yourself with transport management systems, as this role heavily relies on tracking and monitoring vehicle routes. Consider exploring online tutorials or courses that can enhance your understanding of these systems.
✨Tip Number 2
Build your knowledge of the mail, parcels, and courier market. Stay updated on industry trends and challenges, which will help you demonstrate your awareness during interviews and discussions with the team.
✨Tip Number 3
Practice your communication skills, as excellent communication is crucial for this role. Engage in conversations with friends or colleagues about logistics and operations to boost your confidence.
✨Tip Number 4
Network with professionals in the logistics and operations field. Attend industry events or join relevant online forums to connect with others who can provide insights and potentially refer you to opportunities.
We think you need these skills to ace Operations Controller
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in operations management, especially if you have worked in the mail, parcels, or courier market. Use specific examples to demonstrate your skills in managing demanding situations.
Craft a Strong Cover Letter: Write a cover letter that addresses the key responsibilities of the Operations Controller role. Mention your ability to track and monitor vehicle routes and how you handle client service requests effectively.
Highlight Relevant Skills: In your application, emphasise your excellent communication skills, attention to detail, and proficiency in software like Word, Excel, and Outlook. If you have experience with Salesforce.com, be sure to mention it.
Follow Up: After submitting your application through our website, consider sending a polite follow-up email to express your continued interest in the position. This shows initiative and enthusiasm for the role.
How to prepare for a job interview at The Delivery Group
✨Research the Company
Before your interview, take some time to learn about The Delivery Group. Understand their services, values, and recent developments in the mail and courier industry. This knowledge will help you tailor your answers and show genuine interest.
✨Demonstrate Problem-Solving Skills
As an Operations Controller, you'll need to manage demanding situations. Prepare examples from your past experience where you've successfully resolved issues or adapted to changes. Highlight your ability to think on your feet and make quick decisions.
✨Showcase Communication Skills
Excellent communication is key for this role. Be ready to discuss how you've effectively communicated with clients and team members in previous positions. Use specific examples to illustrate your ability to convey information clearly and professionally.
✨Prepare Questions
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful questions about the company's operations, team dynamics, or future projects. This shows your enthusiasm and helps you assess if the company is the right fit for you.
