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- Tasks: Manage vehicle routes and ensure smooth operations in a fast-paced environment.
- Company: Join a dynamic team focused on logistics and customer satisfaction in Bristol.
- Benefits: Enjoy a structured work schedule with opportunities for growth and development.
- Why this job: Be part of a crucial role that impacts daily operations and client relationships.
- Qualifications: Strong communication skills and attention to detail are essential; experience in customer service is a plus.
- Other info: Flexible hours with a supportive team atmosphere.
The predicted salary is between 30000 - 42000 £ per year.
An exciting opportunity has arisen fora full-time Logistics Coordinator to join our Operations team in Bristol. The right candidate will be able to demonstrate a proven track record of successfully managing demanding and rapidly changing issues within our fleet and ideally have experience within the mail, parcels, and courier market, although this is not essential.
Hours: 10am-6pm and 12pm- 8pm rotation weekly, Monday Friday
JOB OVERVIEW:
Tracking and monitoring of vehicle routes using transport management systems. Escalating and re planning when any issues occur. Reporting back to the customer and internal teams.
MAIN DUTIES:
Use available mapping / route tracking systems to effectively monitor service levels against daily plan
Use of TMS system to view plan and query any deviation on routes i.e., route order or missed stops
Tracking of route status with high-risk routes monitored with a higher frequency than routes that are operating to plan.
Escalation of risk routes and appraising clients of reforecast collection times
Prioritising high risk routes or routes for new clients
Report any tracking issues and audit vehicle tracking and sat-navs
Update clients via email or telephone call with updates of a change to collection
Respond to inbound client service requests in a timely and professional manner
Assist the operation team with any other reasonable tasks
Booking collections on for any additional that have been asked of in the evening
Submit evening reports within set time frame at the end of every shift
Building operational relationships with our clients and mailing houses to create a smooth and efficient daily service
Liaising with Business Managers and Client Services to keep them informed of any issues/delays with customers mailings
The above list of duties and responsibilities may be changed, altered, or added too in the future and is not exhaustive.
ABOUT YOU:
Some Geographical aptitude would be asset but not essential if there is a willingness to learn
Excellent attention to detail with the ability to ensure total compliance whilst maintaining customer service levels
Experience in customer service telephone calls
Exceptional organisational skills and able to effectively manage own workloads
Experienced in Microsoft Office systems and other office systems
Strong communicator in both verbal and written English and be both polite and professional to external and internal colleagues
Logistics Coordinator in Bristol employer: The Delivery Group Limited
Contact Detail:
The Delivery Group Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Logistics Coordinator in Bristol
✨Tip Number 1
Familiarize yourself with transport management systems (TMS) and mapping tools. Being able to demonstrate your knowledge of these systems during the interview will show that you're ready to hit the ground running.
✨Tip Number 2
Highlight any experience you have in managing logistics or customer service, especially in fast-paced environments. Share specific examples of how you've successfully handled challenges in the past.
✨Tip Number 3
Practice your communication skills, both verbal and written. Since you'll be updating clients and liaising with various teams, being clear and professional in your communication is key.
✨Tip Number 4
Show your willingness to learn about geographical areas and logistics processes. This can set you apart as a candidate who is eager to grow and adapt within the role.
We think you need these skills to ace Logistics Coordinator in Bristol
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in logistics, particularly any roles where you've managed routes or dealt with customer service. Use keywords from the job description to align your skills with what the company is looking for.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the Logistics Coordinator position and explain how your background makes you a great fit. Mention specific experiences that demonstrate your ability to handle demanding situations and your attention to detail.
Showcase Communication Skills: Since strong communication is key for this role, provide examples in your application of how you've effectively communicated with clients or team members in previous positions. Highlight any experience with customer service calls.
Highlight Technical Proficiency: Mention your experience with transport management systems (TMS) and any mapping or route tracking systems you've used. If you have experience with Microsoft Office, be sure to include that as well, as it's important for the role.
How to prepare for a job interview at The Delivery Group Limited
✨Show Your Knowledge of Logistics
Make sure to familiarize yourself with logistics terminology and concepts, especially those related to transport management systems. Demonstrating your understanding of how to track and monitor vehicle routes will impress the interviewers.
✨Highlight Your Customer Service Skills
Since the role involves liaising with clients and responding to service requests, be prepared to share examples of how you've successfully handled customer interactions in the past. This will showcase your ability to maintain high service levels.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss situations where you've had to manage unexpected issues or changes in plans. Highlight your approach to re-planning and escalation, as this is crucial for the Logistics Coordinator role.
✨Prepare Questions About the Role
Think of insightful questions to ask about the company's operations and the specific challenges they face in logistics. This shows your genuine interest in the position and helps you understand if it's the right fit for you.
