At a Glance
- Tasks: Supervise the Back of House team and ensure top-notch cleaning and maintenance.
- Company: Join The Delaunay, a vibrant café restaurant inspired by Mittel European culture.
- Benefits: Enjoy bonuses, discounts, training, and extra holiday days.
- Other info: Full-Time and Part-Time roles available in a dynamic environment.
- Why this job: Be part of a supportive team with clear career paths and personal development opportunities.
- Qualifications: Strong customer service focus and leadership skills required.
The predicted salary is between 30000 - 40000 £ per year.
Inspired by the grand cafés of Mittel Europe, The Delaunay is an all-day café restaurant located near Covent Garden.
Why work with us as a
Back of House Manager
- Access personalised training, mentorship programmes, clear career paths and genuine opportunities for personal development.
- Highly attractive bonuses in our Refer a Friend scheme, as well as other reward and incentive programmes.
- Discounts on gym memberships, retail and travel.
- Industry supplier trips as well as access to masterclasses and workshops.
- Enhanced Maternity and Paternity.
- Enjoy discounted rates at any of our restaurants as well as Minor Hotels globally.
- An additional day's holiday every year, for your first five years.
- Access to Mental Health counselling, plus legal and financial advice via our employee assistance programme.
- Access to English lessons.
The role of a
Back of House Manager
- To assist Back of House Supervisors in supervising and controlling all members of the Back of House team, including the Agency Staff.
- To draft all departmental rotas, taking into account holidays and training workshops
- To liaise with Personnel regarding any outstanding matters requiring disciplinary or corrective action amongst the Back of House Team.
- To conduct regular reviews and audits of contract cleaning performance and to feedback findings.
- To open up for tender all cleaning contracts when up for renewal and to source most comprehensive and competitive quotes.
- To ensure meticulous and thorough cleaning and maintenance in all areas under your control. This is to include periodic deep cleaning as required.
- Maintain a high internal customer service focus and convey this attitude to all team members.
- Full-Time and Part-Time roles available.
What we’re looking for in a Back of House Manager
- To maintain a high customer service focus by approaching your job with the customers always in mind.
To remember that customers can be both internal – employees and colleagues and external – suppliers and customers.
- To have a positive impact, taking personal responsibility and initiative to resolve issues, always clearly communicating with both customers and colleagues.
- To be decisive, accepting personal responsibility for making things happen, thinking ahead and developing contingency plans.
- The right to work in the UK.
The Wolseley Hospitality Group portfolio of restaurants comprises of The Wolseley on Piccadilly, The Delaunay in Aldwych, Brasserie Zédel in Soho, Colbert in Chelsea, Fischer's in Marylebone, Soutine in St John's Wood, Bellanger in Islington, Manzi's in Soho and The Wolseley City in Monument.
We promote from within - investing in our people and developing them to become the leaders of tomorrow.
The Wolseley Hospitality Group is based on a foundation of values which we are all proud to commit to.
We create Places where People feel they Belong
Back of House Manager in London employer: The Delaunay
At The Wolseley Hospitality Group, we pride ourselves on creating an inclusive and supportive work environment where every team member can thrive. As a Maitre d' at The Delaunay, located in the vibrant Covent Garden, you'll enjoy generous employee benefits, including discounts across our restaurants, access to mental health support, and opportunities for professional growth through unique training experiences. Join us in a culture that values excellence and empowers you to become a leader in the hospitality industry.
StudySmarter Expert Advice🤫
We think this is how you could land Back of House Manager in London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like The Delaunay. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to The Delaunay
Don't be shy about reaching out to The Delaunay directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Back of House Manager in London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about The Delaunay and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at The Delaunay
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
