At a Glance
- Tasks: Lead the night team, check in guests, and ensure a smooth hotel operation.
- Company: Join the vibrant Manchester Deansgate Hotel, part of IHG Hotels and Resorts.
- Benefits: Enjoy competitive pay, paid overtime, free meals, and worldwide hotel discounts.
- Other info: Inclusive workplace with extensive training and support for your career journey.
- Why this job: Be part of a dynamic team in a luxury hotel with growth opportunities.
- Qualifications: Experience in hotel reception preferred but not essential; problem-solving skills are key.
The predicted salary is between 30000 - 40000 £ per year.
The Manchester Deansgate Hotel is on the lookout for a dynamic Front Office Nights Supervisor. Join the excitement and become part of the IHG Hotels and Resorts family! Welcome to the Manchester Deansgate Hotel, where modern luxury travel meets the vibrant spirit of Manchester. Nestled in the iconic Beetham Tower, this hotel features 279 elegantly designed rooms with stunning skyline views. Enjoy upscale amenities, including sky bar Cloud 23, 2 Rosette Podium Restaurant, an indoor pool, and a fitness centre. Perfect for both business and leisure travellers, with 14 meeting rooms and over 1,800 square feet of event space.
We are looking for someone who can work 39 hours over 5 shifts. As a Front Office Nights Supervisor (Full-Time), you can expect to carry out the following duties:
- Checking in our late-arrival guests and checking out our early-departure guests, greeting our guests with a warm and authentic welcome, using Opera to check in our guests effectively.
- Covering duty manager shifts and leading our Nights Team in absence of a Nights Manager, fully conversant with all hotel emergency procedures.
- Supporting the team by training, assisting with any recruitment, and coaching the team to perform at their best.
- Dealing with ad-hoc guest requests throughout the night, problem-solving to ensure we can elevate all of our guests' stays.
- Ensuring the safety of our Guests and Colleagues, completing relevant checks and recording information via reports.
- Completing ad-hoc tasks throughout the night, dealing with a variety of tasks such as running reports, manning the reception desk, cleaning and completing checks around the hotel.
At IHG Hotels and Resorts, we believe that no two individuals are alike, and we celebrate that by offering our colleagues a wide range of additional benefits to support their unique needs and aspirations. You can expect to receive:
- Financial security: Competitive salary, guaranteed hours, paid overtime, a free meal on shift, paid holidays, subsidised unsocial hour travel support and enhanced sick pay.
- Growth and development: Extensive training, opportunities for career progression across the world, plus 2 paid days volunteering per year with a cause of your choice.
- Colleague perks: Worldwide discounted room rates and discounted F&B whilst on employee rate, plus generous friends and family rate.
- Wellbeing: Generous maternity/paternity pay, employee assistance programme available 24/7 and access to mental health first-aiders.
If you are looking to join an iconic and sophisticated Hotel, click apply today to see where this adventure could take you! You must meet the legal requirements to work in the UK. As a Disability Confident Committed Employer, we are committed to providing an inclusive and accessible recruitment process. Please let us know if you require any adjustments or support at any stage, and your recruiter will assist you accordingly.
At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business.
Front Office Night Supervisor - Manchester employer: The Deansgate Manchester
At IHG Hotels and Resorts, the Manchester Deansgate Hotel offers a vibrant work culture that celebrates individuality and fosters growth. Employees enjoy competitive salaries, extensive training, and unique perks such as discounted stays at over 6,000 hotels worldwide, alongside a commitment to wellbeing and inclusivity. Join us in redefining luxury travel while being part of a team that values your contributions and supports your career aspirations.
StudySmarter Expert Advice🤫
We think this is how you could land Front Office Night Supervisor - Manchester
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like The Deansgate Manchester. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to The Deansgate Manchester
Don't be shy about reaching out to The Deansgate Manchester directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Front Office Night Supervisor - Manchester
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about The Deansgate Manchester and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at The Deansgate Manchester
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
