At a Glance
- Tasks: Provide exceptional service to VIP guests and maintain a luxurious lounge environment.
- Company: Join the iconic Manchester Deansgate Hotel, part of IHG Hotels and Resorts.
- Benefits: Competitive salary, paid overtime, free meals, and worldwide hotel discounts.
- Other info: Flexible part-time hours with a commitment to inclusivity and employee wellbeing.
- Why this job: Be part of a vibrant team in a luxury setting with growth opportunities.
- Qualifications: Experience in hospitality or customer service is preferred.
The predicted salary is between 30000 - 32450 £ per year.
The Manchester Deansgate Hotel is on the lookout for a dynamic Club Lounge Host. Join the excitement and become part of the IHG Hotels and Resorts family! Welcome to the Manchester Deansgate Hotel, where modern luxury travel meets the vibrant spirit of Manchester. Nestled in the iconic Beetham Tower, this hotel features 279 elegantly designed rooms with stunning skyline views. Enjoy upscale amenities, including sky bar Cloud 23, 2 Rosette Podium Restaurant, an indoor pool, and a fitness centre. Perfect for both business and leisure travellers, with 14 meeting rooms and over 1,800 square feet of event space.
We are looking for someone who is available to work 16 hours per week across 2 shifts. As a Club Lounge Host (Part-Time), you can expect to carry out the following duties:
- Provide exceptional service to VIP guests and ensure a luxury hospitality standard (experience interacting with VIP guests and delivering high-level service would be highly beneficial).
- Maintain a welcoming, relaxing, and comfortable lounge environment (a background in front office or food & beverage service is preferred).
- Assist with food & beverage service, ensuring quality and presentation standards are met (previous F&B or customer service experience would be desirable).
- Handle guest queries and resolve issues promptly and professionally (strong communication skills and problem-solving ability).
- Anticipate guest needs and respond proactively (ability to think ahead and manage potential issues is a key element of this role).
- Work collaboratively with colleagues to deliver seamless guest experiences (teamwork and interpersonal skills are essential for this role).
At IHG Hotels and Resorts, we believe that no two individuals are alike, and we celebrate that by offering our colleagues a wide range of additional benefits to support their unique needs and aspirations. You can expect to receive:
- Financial security - Competitive salary, guaranteed hours, paid overtime, a free meal on shift, paid holidays, subsidised unsocial hour travel support and enhanced sick pay!
- Wagestream - a financial wellbeing app giving you the opportunity to save, track and withdraw your pay as you earn it.
- Growth and development - extensive training, opportunities for career progression across the world, plus 2 paid days volunteering per year with a cause of your choice.
- Colleague perks - worldwide discounted room rates and discounted F&B whilst on employee rate, plus generous friends and family rate.
- Wellbeing - generous maternity/paternity pay, employee assistance programme available 24/7 and access to mental health first-aiders.
If you are looking to join an iconic and sophisticated hotel, click apply today to see where this adventure could take you! You must meet the legal requirements to work in the UK. As a Disability Confident Committed Employer, we are committed to providing an inclusive and accessible recruitment process. Please let us know if you require any adjustments or support at any stage, and your recruiter will assist you accordingly. At IHG Hotels & Resorts, we are proud to be an equal opportunity employer.
Club Lounge Host - Manchester employer: The Deansgate Manchester
At the Manchester Deansgate Hotel, part of the IHG Hotels and Resorts family, we pride ourselves on being an exceptional employer that values diversity and inclusivity. Our vibrant work culture fosters personal growth through extensive training and career progression opportunities, while our competitive benefits package ensures financial security and well-being for all employees. Join us in redefining luxury travel in the heart of Manchester, where your contributions are celebrated and rewarded.
StudySmarter Expert Advice🤫
We think this is how you could land Club Lounge Host - Manchester
✨Get Involved in Local Events
Check out foodie festivals, farmers' markets, and local fairs in your area. These are perfect opportunities to meet restaurant owners and managers face-to-face, and they often look for part-time help during busy seasons.
✨Join Hospitality Groups
Connect with local hospitality groups on social media platforms like Facebook or Instagram. These communities frequently post about part-time job openings that aren’t advertised elsewhere, plus it’s a great way to engage with the food scene in your area!
✨Show Up in Person
For part-time roles in the hospitality sector, don't underestimate the power of a walk-in. Grab your best smile and pop into local cafés or restaurants with your CV in hand. It shows initiative and can really make you stand out!
✨Apply Through Our Website!
Don’t forget to check out the openings at The Deansgate Manchester and apply directly through our website! We love seeing friendly faces and you’ll be surprised how many part-time roles pop up that may not be listed on job boards.
We think you need these skills to ace Club Lounge Host - Manchester
Some tips for your application 🫡
Show Off Your Service Skills:In the hospitality and food service industry, showcasing your customer service experience is key. Be sure to highlight relevant roles in your CV or cover letter where you’ve directly engaged with customers—this could be from previous waitressing, barista jobs, or any roles that involved teamwork and communication. You want to convince us at The Deansgate Manchester that you can keep it cool under pressure!
Certifications Matter:If you’ve got any hospitality-related certifications—like food safety or first aid—definitely mention those! Including these credentials can set you apart from other applicants. It shows us that you're serious about the health and safety standards we maintain here at The Deansgate Manchester.
Flexibility is Your Friend:Since this is a part-time role, we’re looking for someone who can work various shifts. In your application, it’s useful to outline your availability clearly. Make it easy for us to see when you can jump in and help out—this shows that you’re committed and ready to adapt!
Let Your Personality Shine:In hospitality, personality plays a vital role. Use your cover letter to share why you’re passionate about food service and what brings you joy in helping customers. A personal touch can make your application memorable and help us at The Deansgate Manchester get a sense of who you are beyond your experience!
How to prepare for a job interview at The Deansgate Manchester
✨Show Off Your People Skills
In hospitality, your ability to work with customers and team members is crucial. Be prepared to share stories that highlight your experience in handling customer service situations, especially any tricky ones. We want to hear how you turned a potentially negative experience into a positive one!
✨Know the Menu Inside Out
You might get quizzed on the menu items or asked about your favourite dishes. Brush up on any special offerings at The Deansgate Manchester and demonstrate genuine enthusiasm for their food. This shows you’re not just looking for any job, but you’re genuinely excited about working with their team.
✨Flexibility is Key
As you're going for a part-time role, emphasise your availability and willingness to work various shifts. Mention any instances where you've gone above and beyond for scheduling or helped out during busy times. This flexibility can make you stand out from the crowd!
✨Role-Play Scenarios
Be ready for role-play scenarios during your interview! Employers love to see how you handle on-the-spot situations, like dealing with a dissatisfied customer or managing a specific request from a patron. Practising these scenarios with friends can help boost your confidence.
