Assistant Night Manager - Manchester

The Manchester Deansgate Hotel is on the lookout for a dynamic Assistant Night Manager. Join the excitement and become part of the IHG Hotels and Resorts family!

Welcome to the Manchester Deansgate Hotel, where modern luxury travel meets the vibrant spirit of Manchester. Nestled in the iconic Beetham Tower, this hotel features 279 elegantly designed rooms with stunning skyline views. Enjoy upscale amenities, including sky bar Cloud 23, 2 Rosette Podium Restaurant, an indoor pool, and a fitness centre. Perfect for both business and leisure travellers, with 14 meeting rooms and over 1,800 square feet of event space.

We are looking for someone who can work 39 hours, 4 nights on 3 nights off. As an Assistant Night Manager (Full-Time), you can expect to carry out the following duties:

• Supporting the Night Manager and leading the night team: You will help coordinate the shift, allocate duties, support colleagues and ensure the front office operates smoothly throughout the night. Previous experience in a night reception, front office supervisory or similar hotel role would be ideal.
• Overseeing the overnight guest journey: You will support late arrivals and early departures, monitor service standards and step in to resolve more complex guest requests or complaints. You will be confident making decisions, managing service recovery and creating a positive experience for every guest.
• Maintaining a safe and secure hotel overnight: You will coordinate relevant checks, respond appropriately to incidents and ensure accurate records and handovers are completed. A strong understanding of health and safety, security and emergency procedures would be beneficial.
• Completing night audit and operational tasks: You will review reports, support cash and system checks, monitor the reception desk and ensure key information is ready for the morning team. Experience using Opera or a similar hotel system would be an advantage.
• Helping the team deliver consistently high standards: You will coach and support colleagues, provide clear shift handovers and work closely with other departments to keep the hotel running smoothly. You will be organised, approachable and comfortable taking responsibility when the Night Manager is unavailable.

At IHG Hotels and Resorts, we believe that no two individuals are alike, and we celebrate that by offering our colleagues a wide range of additional benefits to support their unique needs and aspirations. You can expect to receive:

• Financial security: Competitive salary, guaranteed hours, paid overtime, a free meal on shift, paid holidays, subsidised unsocial hour travel support and enhanced sick pay.
• Growth and development: Extensive training, opportunities for career progression across the world, plus 2 paid days volunteering per year with a cause of your choice.
• Colleague perks: Worldwide discounted room rates and discounted F&B whilst on employee rate, plus generous friends and family rate. Discounts through our portal on your supermarket shop, experiences and loads of retailers on our perks portal.
• Wellbeing: Generous maternity/paternity pay, employee assistance programme available 24/7 and access to mental health first-aiders.

If you are looking to join an iconic and sophisticated Hotel click apply today to see where this adventure could take you! You must meet the legal requirements to work in the UK.

As a Disability Confident Committed Employer, we are committed to providing an inclusive and accessible recruitment process. Please let us know if you require any adjustments or support at any stage, and your recruiter will assist you accordingly.

At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.