Assistant Head Housekeeper - Manchester

The Manchester Deansgate Hotel is on the lookout for a dynamic Assistant Head Housekeeper to inspire and lead. Join the excitement and become part of the IHG Hotels and Resorts family! Welcome to the Manchester Deansgate Hotel, where modern luxury travel meets the vibrant spirit of Manchester. Nestled in the iconic Beetham Tower, this hotel features 279 elegantly designed rooms with stunning skyline views. Enjoy upscale amenities, including sky bar Cloud 23, 2 Rosette Podium Restaurant, an indoor pool, and a fitness centre. Perfect for both business and leisure travellers, with 14 meeting rooms and over 1,800 square feet of event space. Experience our commitment to redefining luxury travel, blending sophistication with the rich culture of Manchester. The Manchester Deansgate Hotel will fully transition to the InterContinental brand by 2027, enhancing your stay with our signature luxury and service.

As an Assistant Head Housekeeper, your day-to-day will be driven by our Guests' needs; however, you can expect to support with the following duties and responsibilities (not all encompassing):

• Supporting the Head Housekeeper with the day-to-day running of the Housekeeping department, helping to lead, motivate, train and develop the team to deliver excellent standards.
• Assisting with team rotas and daily allocations to ensure efficient cover while supporting departmental budget goals and operational requirements.
• Helping to welcome and train new starters, providing ongoing guidance and stepping in to lead the department when required.
• Inspecting bedrooms and public areas, responding promptly to guest requests and maintenance issues, and identifying opportunities to improve standards and efficiency.
• Working closely with the wider Hotel Team as 'one team' to help achieve the Hotel's goals and deliver a seamless guest experience.

We are searching for a true service superstar - someone who enjoys supporting a team and takes pride in delivering an excellent guest experience. In addition to this, we are looking for someone who has:

• Housekeeping Experience and Team Support: Previous experience in a housekeeping supervisory or management role within the hospitality industry, with the confidence to support, motivate and guide a busy team.
• Attention to Detail and Organisation: Excellent attention to detail to help maintain high standards of cleanliness and presentation, alongside strong organisational and time management skills.
• Communication and Problem-Solving: Clear communication skills and a practical approach to resolving guest, team and operational issues quickly and professionally.
• Standards and Operational Awareness: A good understanding of health and safety and housekeeping best practice, with experience supporting stock control, staffing levels and departmental costs.

At IHG Hotels and Resorts, we believe that no two individuals are alike, and we celebrate that by offering our colleagues a wide range of additional benefits to support their unique needs and aspirations. You can expect to receive:

• Financial security: Competitive salary, guaranteed hours, a free meal on shift, paid holidays, subsidised unsocial hour travel support and enhanced sick pay!
• Wagestream: A financial wellbeing app giving you the opportunity to save, track and withdraw your pay as you earn it.
• Growth and development: Extensive training, opportunities for career progression across the world, plus 2 paid days volunteering per year with a cause of your choice.
• Colleague perks: Worldwide discounted room rates and discounted F&B whilst on employee rate, plus generous friends and family rate.
• Wellbeing: Generous maternity/paternity pay, employee assistance programme available 24/7 and access to mental health first-aiders.

If you are looking to join an iconic and sophisticated Hotel, click apply today to see where this adventure could take you! You must meet the legal requirements to work in the UK. As a Disability Confident Committed Employer, we are committed to providing an inclusive and accessible recruitment process. Please let us know if you require any adjustments or support at any stage, and your recruiter will assist you accordingly. At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's race, colour, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.