At a Glance
- Tasks: Create unforgettable experiences for guests and build strong relationships with VIPs.
- Company: Join the vibrant Manchester Deansgate Hotel, part of IHG Hotels and Resorts.
- Benefits: Competitive salary, paid overtime, free meals, and financial wellbeing support.
- Other info: Enjoy career growth opportunities and worldwide discounted room rates.
- Why this job: Be a key player in redefining luxury travel in the heart of Manchester.
- Qualifications: Strong interpersonal skills and experience in hospitality preferred.
The predicted salary is between 25380 - 31020 £ per year.
Guest Relations Manager - Manchester The Manchester Deansgate Hotel is on the lookout for a dynamic Guest Relations Manager to inspire and lead.
Join the excitement and become part of the IHG Hotels and Resorts family!
Welcome to the Manchester Deansgate Hotel, where modern luxury travel meets the vibrant spirit of Manchester.
Nestled in the iconic Beetham Tower, this hotel features 279 elegantly designed rooms with stunning skyline views.
Enjoy upscale amenities, including sky bar Cloud 23, 2 Rosette Podium Restaurant, an indoor pool, and a fitness centre.
Perfect for both business and leisure travellers, with 14 meeting rooms and over 1,800 square feet of event space.
Experience our commitment to redefining luxury travel, blending sophistication with the rich culture of Manchester.
The Manchester Deansgate Hotel will fully transition to the Inter Continental brand by 2027, enhancing your stay with our signature luxury and service.
As a Guest Relations Manager, your day-to-day will be driven by our Guests needs, however you can expect to cover the following duties and responsibilities (not all encompassing) ...
Creating a warm, personalised welcome for every guest and overseeing their experience from arrival through to departure Building strong relationships with VIPs, IHG One Rewards members, returning guests and those celebrating special occasions, ensuring their preferences are recognised and thoughtfully delivered Working closely with Front Office, Housekeeping, Food knowledge of Opera and loyalty programmes would be an advantage At IHG Hotels and Resorts, we believe that no two individuals are alike, and we celebrate that by offering our colleagues a wide range of additional benefits to support their unique needs and aspirations.
You can expect to receive....
Financial security - Competitive salary, guaranteed hours, paid overtime, a free meal on shift, paid holidays, subsidised unsocial hour travel support and enhanced sick pay!
Wagestream - a financial wellbeing app giving you the opportunity to save, track and withdraw your pay as you earn it.
Growth and development - extensive training, opportunities for career progression across the world, plus 2 paid days volunteering per year with a cause of your choice.
IHG has been recognised as a 'Best Employer 2025' in the UK by Mercer.
Colleague perks - worldwide discounted room rates and discounted F
Guest Relations Manager - Manchester employer: The Deansgate Manchester
At IHG Hotels and Resorts, the Manchester Deansgate Hotel offers an exceptional work environment where employees are valued and supported in their professional growth. With a commitment to employee wellbeing, competitive salaries, and extensive training opportunities, you will thrive in a culture that celebrates diversity and inclusivity. Join us in the heart of Manchester, where you can enjoy unique perks like discounted stays at over 6,000 hotels worldwide while contributing to a team dedicated to redefining luxury travel.
