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- Tasks: Manage client feedback and enhance their experience through innovative initiatives.
- Company: Join The Davey Tree Expert Company, a leader in environmental services.
- Benefits: Enjoy competitive pay, health plans, and generous employee perks from day one.
- Other info: Hybrid work model with opportunities for career growth and development.
- Why this job: Be the voice of clients and drive meaningful improvements in service delivery.
- Qualifications: Bachelor's degree preferred; 4+ years in client experience or customer service.
The predicted salary is between 40000 - 50000 £ per year.
The Client Experience Project Manager supports The Davey Tree Expert Company’s commitment to delivering exceptional client experiences. This role is responsible for coordinating client feedback programs, monitoring satisfaction trends, and supporting the execution of client experience initiatives across the organization.
This role serves as a key connector between clients, operations, and internal teams; ensuring client feedback is captured, communicated, and acted upon. The Project Manager plays a significant role in identifying service gaps, supporting issue resolution, and helping drive continuous improvement across regions, while building the foundation for more advanced project ownership.
Job Duties- Client Experience and Feedback Management: Monitor client responses across platforms, including ReviewTrackers surveys, Google, Yelp, and other feedback channels. Coordinate automated client feedback surveys following service completion. Track and analyze client satisfaction metrics, participation rates, and feedback trends. Escalate urgent client concerns to appropriate operations and leadership teams. Maintain Voice of Client reporting and summaries.
- Client Communication & Issue Support: Monitor inbound client feedback and ensure timely follow-up. Coordinate with operations teams to support resolution of client concerns. Track open client issues. Escalate urgent or high-priority concerns to leadership as needed. Maintain professional, consistent communication with clients. Partner with operations and leadership to address service gaps.
- Cross-Functional Support: Identify patterns and recurring service issues from client feedback. Support analysis of trends and assist in identifying improvement opportunities. Partner with internal teams to help address service gaps. Contribute ideas to improve client experience processes and engagement.
- Reporting & Administration: Prepare client experience reports, dashboards, and summaries. Track key metrics, including satisfaction scores and response times. Identify trends and opportunities to improve service delivery. Maintain accurate records of client interactions and issue status. Assist in preparing presentations and leadership updates. Assist with dashboard development and reporting improvements.
- Process and Program Support: Identify opportunities to improve workflows and communication. Support implementation of new tools, processes, and initiatives. Monitor participation and engagement in feedback programs. Assist in tracking effectiveness of client experience efforts.
- Bachelor’s degree in Business, Communications, Marketing, or related field (preferred).
- 4+ years of client experience, customer service, or operations support experience.
- Experience collaborating with multiple teams or locations (preferred).
- Proficiency with Microsoft Office (Word, Excel, Outlook, PowerPoint).
- Experience with CRM, survey platforms, and reporting tools (preferred).
We invest in our employees by offering industry-leading training, technology, and benefits that lead to a rewarding and safe work experience for employees at all levels.
- Group health plans
- Short-term and long-term disability insurance
- Life insurance
- Paid parental leave
- 401k with up to a 4% company match
- Employee Stock Purchase Plan: opportunity to buy company stock at a 15% discount
- Holidays and paid time off
- Payroll savings plan
- Charitable matching gift program
- Employee referral bonus program
- Employee Educational Scholarship
- Davey Family Scholarship
- 20% discount on all Davey services
- Cell phone discounts
- Vehicle purchase discount program
- Plus, so much more!
All listed benefits available to eligible employees on Day 1.
The Davey Tree Expert Company is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to protected class, including race, colour, religion, sex, pregnancy, sexual orientation, gender identity or expression, national or ethnic origin, marital or familial status, disability, status as a protected veteran, status as an Aboriginal or Indigenous person, or other classification protected by law.
The Davey Tree Expert Company provides research-driven tree services, grounds maintenance and environmental consulting for residential, utility, commercial and environmental partners in the U.S. and Canada. We care about our clients, each other and the world around us. We offer the resources, size and stability of a big company while maintaining the culture, entrepreneurial spirit and feel of a small one. We invest in our employees by offering industry-leading training, technology and benefits that lead to a rewarding and safe work experience at all levels. Wherever you want to grow your career, there’s a place for you at Davey.
Accommodations: If requested by employee or otherwise as required by law, reasonable accommodations will be made to enable employees with disabilities to perform essential job functions. If you need assistance at any time, please contact us at 1-877-411-7601 or at Recruiting@davey.com.
Employment Type: Permanent
Job Type: Full Time
Travel Expectations: Up to 25%
Client Experience Project Manager in Kent employer: The Davey Tree Expert Company
Contact Detail:
The Davey Tree Expert Company Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Experience Project Manager in Kent
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the hunt for a Client Experience Project Manager role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching The Davey Tree Expert Company. Understand their values and client experience initiatives. This will help you tailor your answers and show that you're genuinely interested in making a difference.
✨Tip Number 3
Practice your pitch! Be ready to explain how your skills in client feedback management and cross-functional support can benefit the company. Keep it concise and impactful, so they remember you!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the team at The Davey Tree Expert Company.
We think you need these skills to ace Client Experience Project Manager in Kent
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Client Experience Project Manager role. Highlight your relevant experience in client feedback management and any cross-functional collaboration you've done. We want to see how you can bring value to our team!
Showcase Your Skills: Don’t forget to mention your proficiency with tools like Microsoft Office and any CRM or survey platforms you’ve used. We love seeing candidates who are tech-savvy and can handle reporting and analysis, so let us know what you’ve got!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use bullet points where possible to make it easy for us to read through your experiences and achievements. We appreciate clarity and organisation!
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at The Davey Tree Expert Company
✨Know the Company Inside Out
Before your interview, take some time to research The Davey Tree Expert Company. Understand their values, mission, and recent projects. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Prepare for Client-Focused Questions
Given that this role revolves around client experience, be ready to discuss your past experiences with client feedback management and issue resolution. Think of specific examples where you successfully improved client satisfaction or handled difficult situations.
✨Showcase Your Analytical Skills
Since the position involves tracking metrics and analysing trends, prepare to demonstrate your analytical skills. Bring examples of how you've used data to drive improvements in previous roles, and be ready to discuss any tools or software you’ve used for reporting.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the tools they use for client feedback, or how they measure success in client experience initiatives. This shows that you're engaged and thinking critically about the role.