Technical Installations Supervisor in Newton Aycliffe

Responsibilities

• To be a first point of contact for remedial and technical issues related to all worksurface materials and processes.
• To support the sales team by using technical expertise to provide resolution for customer complaints which will enable professional delivery of the message in a customer-focused and consistent manner.

Key Objectives

• Carry out inspection visits and minor repair work on customer sites when required.
• Use technical expertise to investigate problems, test solutions and feed back to customers (via Sales Advisers) in a timely fashion.
• Support sales advisers in delivering information to customers, utilising conference call facilities if appropriate.
• Plan remedials as required, including timescales and all costs, in liaison with the appropriate sales adviser and diary planner.
• Create remedial packs in conjunction with CAD and manufacturing departments.
• Escalate any conflicts to Vincent Callaghan / David Mann for resolution.
• Update CSF reports on completion of all work related to the CSF.
• Arrange closing calls with sales advisers.
• Carry out monthly analysis of issues to identify recurring problems from which an action plan can be created for issue to T&I contractors.

Skills And Personal Attributes

• Flexibility and patience.
• Good organisation, planning & time-management skills.
• Ability to stay calm under difficult circumstances.
• Geographical knowledge.
• Ability to read and interpret drawings.
• Advanced technical knowledge of worksurfaces materials, manufacturing processes and installation techniques.
• Reasonable IT skills – database, Microsoft Office, CAD.