At a Glance
- Tasks: Manage customer accounts and ensure top-notch service in a dynamic sales environment.
- Company: Join PWS Distributors, a leader in kitchen component distribution with a focus on innovation.
- Benefits: Competitive salary, supportive team culture, and opportunities for personal growth.
- Other info: Fast-paced role with a focus on teamwork and exceeding customer expectations.
- Why this job: Be part of a collaborative team that values customer satisfaction and drives success.
- Qualifications: Customer service experience, strong communication skills, and proficiency in Microsoft Office.
The predicted salary is between 31500 - 38500 £ per year.
Overview
PWS Distributors is part of the Danesmoor Group, the KBB market leader, specialising in the design, manufacture, and distribution of products to a wide and varied customer base.
PWS Distributors specialises in the distribution of design led, commercially relevant kitchen components for B2B trade partners sold through multiple sale channels, brands and opportunities.
Product development, innovation, and exceptional customer service, continue to be the driving force behind the business.
We have an excellent opportunity for a customer centric individual to work within our Sales and Service team.
Managing all activity within a designated customer base, the successful candidate will work alongside a busy team and across multiple functions, to ensure all customer requirements are met and where possible exceeded.
Responsibilities
- To ensure that all order and sample requests are 100% accurate and processed within the set target deadlines.
- Work collaboratively with Area Sales Managers and the wider team, to achieve sales targets and drive customer excellence.
- To manage your set of customer accounts effectively, ensuring work is prioritised appropriately.
- Work both individually and as part of a team to ensure KPI’s are met and exceeded.
- Develop and maintain working relationships that provide excellent customer service.
- To adopt a ‘one team’ approach to all work activity, building strong and collaborative relationships.
- To increase customer awareness in relation to all products and PWS/supplier promotional activities.
- Offering customers suitable alternatives when items are out of stock, promoting additional sales of PWS products where applicable.
Essential Skills And Experience
- Takes ownership, gets get stuck, and moves at pace to achieve set objectives.
- Highly motivated with a positive 'can do' attitude
- Effective team player
- Excellent communication skills
- Competent in the use of Microsoft Office
- Excellent time and project management skills
- Keen attention to detail and adherence to deadlines
- Proven experience in a customer service administration role
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Sales & Service Administrator in Newton Aycliffe employer: The Danesmoor Group
The Danesmoor Group is an exceptional employer, offering a dynamic work environment where innovation and collaboration thrive. With a strong commitment to employee growth, you will have the opportunity to advance your career towards the Head of Digital role while working alongside a talented team in a company that values ambition and success. Located in a vibrant area, we provide a supportive culture that encourages creativity and professional development, making it a rewarding place to build your future.
StudySmarter Expert Advice🤫
We think this is how you could land Sales & Service Administrator in Newton Aycliffe
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at The Danesmoor Group. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like The Danesmoor Group before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Sales & Service Administrator in Newton Aycliffe
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to The Danesmoor Group:Your cover letter is your chance to shine! Tell us why you want to work at The Danesmoor Group specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at The Danesmoor Group!
How to prepare for a job interview at The Danesmoor Group
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
