At a Glance
- Tasks: Coordinate projects and process orders to ensure seamless customer experiences.
- Company: Join Life Kitchens, a premium brand known for bespoke kitchen designs.
- Benefits: Collaborative environment with opportunities for growth and development.
- Other info: Fast-paced role with a focus on delivering exceptional service.
- Why this job: Be part of a team creating beautiful living spaces and enhancing customer satisfaction.
- Qualifications: Experience in order processing or project coordination with strong attention to detail.
The predicted salary is between 51750 - 63250 £ per year.
About Us
At Life Kitchens, we design beautifully bespoke kitchens that are made to be lived in.
Combining exceptional craftsmanship with innovative design, we create spaces that are tailored to each customer’s lifestyle.
As a premium brand within the Danesmoor Group, we’re committed to delivering an outstanding end-to-end customer experience - from initial design through to final installation.
The Role
We’re looking for a highly organised and detail-focused individual to join our team in a dual Order Processor & Project Coordinator role.
This is a pivotal position responsible for ensuring a seamless journey for every customer — from accurate order processing through to on-time, in-full delivery.
Acting as the key link between customers, designers, suppliers, and manufacturing teams, you’ll play a central role in bringing each kitchen project to life.
Key Responsibilities
- Order Processing
- Accurately process customer orders via EQX and manual systems
- Review all orders thoroughly to ensure completeness and accuracy before securing customer sign-off
- Release verified orders into manufacturing in line with agreed timelines
- Maintain clear, accurate and up-to-date records across all systems
- Project Coordination
- Place and track purchase orders with suppliers and manufacturing teams
- Coordinate project timelines, ensuring all milestones are achieved
- Liaise closely with internal teams to support on-time delivery
- Proactively manage project progress and documentation
- Customer Communication
- Act as a key point of contact, providing proactive updates throughout the order lifecycle
- Support pre-production checks to confirm all requirements are aligned
- Ensure all interactions are clearly communicated and documented
- Issue Resolution
- Identify and resolve issues quickly, minimising disruption to the customer journey
- Take a proactive, solution-led approach to problem solving
- Ensure all approvals and payments are in place ahead of production
Essential
- Previous experience in order processing, project coordination, or sales support
- Strong attention to detail with the ability to manage multiple priorities
- Experience working with ERP systems and confident data entry skills
- Excellent communication and interpersonal skills, with the ability to build strong relationships
- A calm, structured and organised approach
- A proactive mindset with a strong focus on delivering for the customer
- Proficient in Microsoft Office (Word, Excel, Outlook)
- Ability to manage and maintain accurate data and records
- A positive, “can do” attitude
- Resilient, adaptable and driven
Desirable
- Experience within the KBB or interiors sector
- Exposure to procurement, supply chain, or customer service environments
- Experience working within a premium or design-led brand
Why Join Us?
- Be part of a premium, design-led brand creating beautiful living spaces
- Play a key role in delivering an exceptional customer experience
- Work in a collaborative and fast-paced environment
- Opportunities for development, learning and progression
- #J-18808-Ljbffr
Project Coordinator in Newton Aycliffe employer: The Danesmoor Group
The Danesmoor Group is an exceptional employer, offering a dynamic work environment where innovation and collaboration thrive. With a strong commitment to employee growth, you will have the opportunity to advance your career towards the Head of Digital role while working alongside a talented team in a company that values ambition and success. Located in a vibrant area, we provide a supportive culture that encourages creativity and professional development, making it a rewarding place to build your future.
