Support Worker - Senior in Craigavon

Senior Support Worker will be responsible for assisting in the day to day running of the service, helping to lead a cohesive team of support staff to provide continued quality care to all service users. Senior Support Workers will comply with current legislation and standards and at all times aim to fulfil contractual requirements of the Trusts. In the interests of the service, Senior Support Workers will work closely with the Registered Manager and Responsible Individual and at all times act in the best interest of the service. The role will support the Registered Manager, in the management of a Domiciliary Care Agency supporting people with Learning Disabilities and Associated Complex Needs.

Principal Duties

• The role will involve assisting, leading and providing effective leadership for people with complex needs.
• Senior Support Workers will ensure people receive high quality support to develop and maintain their independence, take part in suitable community activities, leisure, education and other social opportunities in a personal centred practice.

Key Areas of responsibility

1. Quality care of service users
   • Establishment of an agreed pattern of work that is planned in collaboration with service users (and or relatives) to ensure a high standard of domiciliary care on a continual basis.
   • Responsibility for supporting the admission planning, on-going assessment of care needs, reviews with Care Managers and completion of records when required by Registered Manager.
   • On-going support of a flexible pattern of daily living, supporting service users freedom of choice while maintaining their privacy and dignity.
   • Ensure a good level of stimulation and varied activities for all service users tailored to their preferences.
   • Support of emotional and spiritual needs of all service users and at all times aim to optimise their quality of life, empower service users, where possible, and encourage their family and friends to take greater involvement in the quality of their care thereby promoting quality of life.
   • Support the Registered Manager in the development of in-house systems for quality assurance of client care.
   • Ensure good standards of hygiene are adhered to in all work and areas of the service and support effective systems of infection control and are in place.
2. Management of Staff
   • Be a good communicator, someone who is able to network and work with people at all levels.
   • Supervision and support of all staff to ensure the highest standard of care.
   • Support the manager to encourage maintenance of staff morale and development of a good rapport with all employees.
   • Assist with conducting of formal staff meetings and holding of informal meetings as required.
   • Identify any training needs for staff and address these accordingly.
   • Support the manager to ensure adequate induction and training of all new staff and to provide on-going in-service training.
   • Perform regular supervisions and appraisals for staff.
   • Assist the Registered Manager in the implementation of the services Disciplinary, absence and sickness procedures.
3. Compliance with the RQIA
   • Ensure that the services are of a standard which meet and exceed standards set by regulatory bodies, including RQIA and NISCC guidelines.
   • Maintaining the appropriate registration.
   • Comply with domiciliary care agency legislation and standards required by the RQIA.
   • To ensure that the service excels in all inspections by the RQIA, both announced and unannounced.
4. Liaison with Registered Manager and Responsible Individual
   • Be IT literate and write legibly, have significant experience of working in the health and social care sector and an understanding of Person Centred and Positive Behaviour support.
   • Work with the Registered Manager and Responsible Individual to maintain excellent reputation of the service.
   • Notify Registered Manager of any annual leave requests/paternity leave requirements or other leave requirements.
   • Fulfil any other duties which the Registered Manager and Responsible Individual consider necessary.
   • Maintain confidentiality at all times.
5. Storage and use of medicines
   • Adhere to policies for medicines management in the service and ensure an adequate system of safe storage of all medicines in the service is maintained.
   • Support the systems for administration of medicines to service users.
   • Support the systems for drug ordering and administration are efficient and appropriately documented.
   • Liaison with the community pharmacist and local GPs to promote quality pharmaceutical care for all service users.
6. Other duties
   • Carry out any other duties as assigned by the Registered Manager and Responsible Individual to ensure the efficient running and continued development of the service.

PERFORMANCE MANAGEMENT

All employees have a responsibility to participate in regular Supervision & Annual Appraisals with their Manager and to identify Performance Standards of the Post. As part of the Appraisal process every employee is responsible for participating in identifying their own training and development need to meet those Performance Standards.

HEALTH AND SAFETY AT WORK

Attention is drawn to the responsibility of all employees to take reasonable care for the health and Safety of themselves and other people who may be affected by their actions at work.

EQUAL OPPORTUNITIES

CWC Group is committed to being Equal Opportunities Employer and welcomes applications from people irrespective of age, gender, race, disability, ethnic origin, sexual orientation and religious background. The organisation will guarantee an interview to any candidate who has a disability so long as they meet the essential criteria as stated in the Person Specification.

SMOKING

CWC Group actively discourages smoking.

CONFIDENTIALITY

Your attention is drawn to the confidential nature of information collected within your place of employment and CWC Group. The unauthorised use or disclosure of service user or other personal information is regarded as gross misconduct and will be subjected to the CWC Group Disciplinary Procedure and, in the case of computerised information, could result in a prosecution for an offence or action for civil damages under the Data Protection Act 1998.

Please note this role will be based at a new facility currently under construction in the Lurgan area. Full address details will be shared during later stages of the hiring process.