Job Description
The Event Manager will be responsible for the meticulous preparation and exceptional delivery of events at Cutlers Hall. Events ranging from small meetings to conferences; private dining to large scale banqueting and a variety of celebratory events such as award ceremonies and weddings. They will be an active part of the Hospitality team, reporting to the Front of House Manager.
Key responsibilitiesEnsure high standards of customer service are maintained before, during and after events.
Receive clients and guests into the venue with a warm welcome, address questions and resolve concerns promptly.
Hold guest experience at the forefront of all tasks and activities with a commitment to creating memorable experiences.
Event Execution:Proactively lead the set up and breakdown events with great care for detail, safety, efficiency and timeliness.
Adhere to event timelines and service schedules working closely with the kitchen team and FOH Manager.
Provide a visible and attentive presence during events.
Coordinate with Chefs, Kitchen Porters, House Keeping and Commissionaires to ensure a collective approach to delivering outstanding events.
Colleague supervision:Lead Front of House colleagues including waiting and bar teams.
Support training and evaluation of FOH colleagues
Conduct and/or contribute to pre-event briefings to ensure colleagues are informed of event details.
Take pride in your tasks and share this ethos with your team.
Operational Duties:Take care of the Hall and ensure the venue is always clean and presentable.
Be proactive in ensuring all activities are compliant with health & Safety and Hygiene regulations and internal policies.
Lead the bar provision in line with legislation and company policy.
Be diligent in accounting for consumption during events and use of POS systems.
Lead and support the evacuation of the building in case of an emergency and provide first aid cover if required.
Support and deputise for the FOH Manager in their absence.
Administrative scope:Provide accurate and timely stock counts.
Ensure internal and agency supplied staff record their hours correctly.
Produce and manage staff work schedules (less chefs and commissionaires) to meet each event requirements.
Assist the Front of House Manager with planning for and management of staffing for events.Including the booking, briefing and supervision of agency and zero hours staff.
Qualifications and Education RequirementsGCSE level or above.
First aid and food hygiene qualifications are desirable but not essential
Preferred Skills & ExperienceProven experience in managing delivery of events or hospitality experiences within a venue.
Excellent attention to detail, pride and care within all aspects of your work.
Knowledge and understanding of excellent food and hygiene practices
Experience of working with external clients to deliver exceptional events.
Strong interpersonal and leadership skills, fostering collaboration.
Practical IT skills including Microsoft office
Conversant with planning tools such as Events 500 or equivalent.
Mindful of the needs of the Hospitality Industry and the demands that it has on time of duty.
WORKING PATTERN REQUIREMENTS
This is a full-time contract at 40 hours/week.
Work will be scheduled by the Front of House Manager to meet event requirements.
The working week will include daytime, evening, and weekend working, dependent on the hospitality schedule.
REPORTING/MANAGEMENTReports to: Front of House Manager
MANAGES:
Zero Hours staff for hospitality (less Commissionaires, Chefs & Kitchen Porters)
Agency Staff for hospitality (less Chefs & Kitchen Porters)
LIAISON/PLANNING:
Beadle/Deputy Beadle
Company of Cutlers office and planning staff
Chefs on duty
Agency staff providers
Commissionaires
AMRT1_UKCT
StudySmarter Expert Advice🤫
We think this is how you could land Events Manager in Sheffield
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like The Cutlers Company. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to The Cutlers Company
Don't be shy about reaching out to The Cutlers Company directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about The Cutlers Company and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at The Cutlers Company
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
