GRADUATE MARKET RESEARCH EXECUTIVE

Here at The Customer Closeness Company, our purpose is to put the humanity back into business. We are customer-centricity specialists who believe that successful companies are close to their customers. We help our clients succeed in a high velocity business environment by building customer into their commercial world - into strategy, decision-making, innovation and culture.

We do this in three ways:

• Building Customer Culture via Customer Closeness programmes, training and tools
• Equipping businesses with insight via B2C and B2B qualitative and quantitative research
• Creating customer-inspired strategies for growth via brand positioning, customer experience mapping, and proposition optimisation

We are a boutique agency with a client portfolio that includes some of the world's most recognisable and valuable brands such as BT, NatWest, M&S, Sainsburys, Aviva and Virgin. Our focus is on quality of work - everything we do is about delighting our clients. Our aim is for them to think of their work with us as some of the proudest moments of their career. We have a strong training programme and believe in supporting our team and developing from within.

As a Research Executive at The Customer Closeness Company you need to be a customer-centricity evangelist and have strong attention to detail. You will be critical to other team members in delivering work, as well as taking ownership for smaller internal projects alone. The focus of the role is primarily to provide general administrative support to support the Customer Closeness Company team (diaries, travel) and support the business eg Auditing and ordering office stationery as well as to assist with the organisation of Customer Closeness events as required.

Your responsibilities include:

• Manage all aspects of venue sourcing and logistics including setting up digital venues on Zoom
• Work closely with all external agencies and partners, ensuring objectives are understood and key deliverables are met
• Develop and manage project schedules
• Proactively collate materials and stimulus for events
• Attend Customer Closeness sessions in a support role as required
• Coding and analysis of event feedback
• Create and dispatch online questionnaires and collate feedback
• Taking notes in meetings and events
• Providing tech support before and during digital sessions
• Undertaking Vox pop interviews and getting quality responses
• Providing valuable support by proofreading documents and optimising layout
• Taking on elements of debrief writing and showing strong analytical skills
• Demonstrating great organisation skills with the ability to manage conflicting priorities
• Providing good quality general administrative support to support the Customer Closeness Company team
• Building strong relationships with other members of the team and clients

General requirements include:

• Be a UK national with a right to work in the UK
• Degree level education, minimum 2:1, ideally in a relevant subject
• GCSE: 8 or 9 in English Language and maths
• Have a car and full driving license
• Demonstrable expertise and interest in video editing
• Sound knowledge of Microsoft Outlook, Excel, PowerPoint and Word
• Able to use SurveyMonkey
• Strong use and interest in AI

You must be able to work from our Gerrards Cross offices when required and attend all together days in person. We are a member of the Spaces and Regus office network so you can work from any of their locations you wish.

Candidates with a strong interest in market research and relevant degrees will be prioritised.