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- Tasks: Provide technical support for core banking applications and resolve user issues.
- Company: Join a globally recognised bank serving over 10 million customers.
- Benefits: Enjoy a hybrid work model with flexibility to work from home.
- Why this job: Be part of a thriving team in a reputable bank with impactful services.
- Qualifications: Must have a university degree in Computer Sciences or related field.
- Other info: Experience with Oracle FLEXCUBE and Linux system administration is essential.
The predicted salary is between 36000 - 60000 £ per year.
Our Client is a globally recognised, successful bank who provide world-class services to various institutions and individuals. Offering a comprehensive range of retail and corporate financial services/products, this thriving business boasts over 10 million active customers in over 700 business locations. Due to business requirements, we are now looking to acquire the services of an experienced Deputy Head, Corporate Banking.
Please note that this is a hybrid role with 3 days in the office and 2 days working from home.
Key Responsibilities:- As IT Application Support analyst, you would be expected to perform functional support duties and provide technical assistance to users on a range of core banking products, online banking products and other critical business applications.
- Carry out day to day support, maintenance/upgrade and administration on all the bank’s application systems and interfaces.
- Resolve any application issues that do not involve coding.
- Investigate and resolve banking products end-user and system issues.
- Maintain existing and develop new Business Objects reports as per business requirements.
- Provide Flexcube and Flexcube Direct Banking functional support to users on how they interface to the bank's application systems.
- Escalate issues to CTO & Deputy Chief Technology Officer where appropriate. Ensure support calls are logged, updated and followed through to resolution.
- Familiarity with source code and change management.
- Provide support for, and perform, monitor, the daily End-of-Day batch processing operation for Flexcube.
- University degree educated. Computer Sciences or other related discipline is a must.
- Oracle FLEXCUBE
- WS02 API platform
- Oracle PL/SQL
- Linux system administration
- Microsoft Windows 10, 2012, 2016, 2019 support & administration
IT Support Analyst - core banking applications employer: The Curve Group
Contact Detail:
The Curve Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Analyst - core banking applications
✨Tip Number 1
Familiarise yourself with Oracle FLEXCUBE and its functionalities. Understanding how this core banking application works will give you a significant edge during interviews, as you'll be able to discuss specific scenarios and solutions related to the platform.
✨Tip Number 2
Network with professionals in the banking and IT support sectors. Attend industry events or join online forums where you can connect with current IT Support Analysts. This could lead to valuable insights about the role and even potential referrals.
✨Tip Number 3
Brush up on your knowledge of PL/SQL and Linux system administration. Even though the role doesn't involve coding, having a solid understanding of these technical skills will demonstrate your capability to handle various issues that may arise.
✨Tip Number 4
Prepare for scenario-based questions that focus on problem-solving in a banking context. Think of examples from your past experiences where you've successfully resolved application issues or provided user support, as this will showcase your practical knowledge and readiness for the role.
We think you need these skills to ace IT Support Analyst - core banking applications
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT application support, particularly within the banking sector. Emphasise your familiarity with core banking applications and any specific technologies mentioned in the job description, such as Oracle FLEXCUBE and PL/SQL.
Craft a Compelling Cover Letter: Write a cover letter that directly addresses the key responsibilities outlined in the job description. Explain how your background aligns with their needs, particularly your experience in resolving application issues and providing user support.
Showcase Technical Skills: In your application, clearly list your technical skills related to the role, such as Linux system administration and Microsoft Windows support. Provide examples of how you've used these skills in previous roles to solve problems or improve processes.
Highlight Problem-Solving Experience: Include specific examples of how you've investigated and resolved application issues in past positions. This will demonstrate your ability to handle the responsibilities of the role effectively.
How to prepare for a job interview at The Curve Group
✨Know Your Core Banking Applications
Make sure you have a solid understanding of core banking applications, especially Oracle FLEXCUBE. Be prepared to discuss your experience with these systems and how you've supported or developed them in the past.
✨Demonstrate Problem-Solving Skills
Since the role involves resolving application issues, be ready to share specific examples of how you've tackled technical problems in previous roles. Highlight your analytical skills and your approach to troubleshooting.
✨Familiarity with Technical Tools
Brush up on your knowledge of Oracle PL/SQL and Linux system administration. Be prepared to discuss how you've used these tools in your previous positions and how they relate to the responsibilities of the role.
✨Communication is Key
As you'll be providing support to users, effective communication is crucial. Practice explaining complex technical concepts in simple terms, and be ready to demonstrate your ability to work collaboratively with both technical and non-technical teams.
