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- Tasks: Provide technical support for core banking applications and resolve user issues.
- Company: Join a globally recognised bank serving over 10 million customers with top-notch financial services.
- Benefits: Enjoy a hybrid work model with 3 days in the office and 2 days remote.
- Why this job: Be part of a dynamic team, enhancing banking technology and making a real impact.
- Qualifications: Must have a university degree in Computer Sciences or a related field.
- Other info: Experience with Oracle FLEXCUBE and Linux system administration is a plus.
The predicted salary is between 36000 - 60000 £ per year.
Our Client is a globally recognised, successful bank who provide world-class services to various institutions and individuals. Offering a comprehensive range of retail and corporate financial services/products, this thriving business boasts over 10 million active customers in over 700 business locations. Due to business requirements, we are now looking to acquire the services of an experienced Deputy Head, Corporate Banking.
Please note that this is a hybrid role with 3 days in the office and 2 days working from home.
Key Responsibilities:- Perform functional support duties and provide technical assistance to users on a range of core banking products, online banking products and other critical business applications.
- Carry out day to day support, maintenance/upgrade and administration on all the bank’s application systems and interfaces.
- Resolve any application issues that do not involve coding.
- Investigate and resolve banking products end-user and system issues.
- Maintain existing and develop new Business Objects reports as per business requirements.
- Provide Flexcube and Flexcube Direct Banking functional support to users on how they interface to the bank's application systems.
- Escalate issues to CTO & Deputy Chief Technology Officer where appropriate. Ensure support calls are logged, updated and followed through to resolution.
- Familiarity with source code and change management.
- Provide support for, and perform, monitor, the daily End-of-Day batch processing operation for Flexcube.
- University degree educated. Computer Sciences or other related discipline is a must.
- Oracle FLEXCUBE
- WS02 API platform
- Oracle PL/SQL
- Linux system administration
- Microsoft Windows 10, 2012, 2016, 2019 support & administration
IT Support Analyst - core banking applications employer: The Curve Group
Contact Detail:
The Curve Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Analyst - core banking applications
✨Tip Number 1
Familiarise yourself with Oracle FLEXCUBE and its functionalities. Understanding how this core banking application works will give you a significant advantage during interviews, as you'll be able to discuss specific scenarios and solutions.
✨Tip Number 2
Network with professionals in the banking and IT support sectors. Attend industry events or join online forums where you can connect with current employees or others in similar roles. This can provide insights into the company culture and expectations.
✨Tip Number 3
Brush up on your problem-solving skills, particularly in relation to application support. Be prepared to discuss past experiences where you've successfully resolved technical issues without coding, as this is a key responsibility of the role.
✨Tip Number 4
Stay updated on the latest trends in banking technology and application support. Being knowledgeable about new developments can help you stand out as a candidate who is proactive and engaged with the industry.
We think you need these skills to ace IT Support Analyst - core banking applications
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT application support, particularly in the banking sector. Emphasise your familiarity with core banking applications like Oracle FLEXCUBE and any technical skills that align with the job description.
Craft a Compelling Cover Letter: Write a cover letter that specifically addresses the key responsibilities mentioned in the job description. Explain how your background in functional support and technical assistance makes you a great fit for the role.
Showcase Technical Skills: In your application, clearly outline your technical skills such as Oracle PL/SQL, Linux system administration, and experience with Microsoft Windows. Provide examples of how you've used these skills in previous roles.
Highlight Problem-Solving Abilities: Since the role involves resolving application issues, include specific examples of challenges you've faced in past positions and how you successfully resolved them. This will demonstrate your problem-solving capabilities to potential employers.
How to prepare for a job interview at The Curve Group
✨Understand Core Banking Applications
Make sure you have a solid grasp of core banking applications, especially Oracle FLEXCUBE. Be prepared to discuss your experience with these systems and how you've supported or developed them in previous roles.
✨Showcase Problem-Solving Skills
Since the role involves resolving application issues, be ready to share specific examples of how you've tackled technical problems in the past. Highlight your analytical skills and your approach to troubleshooting.
✨Familiarity with Technical Tools
Brush up on your knowledge of Oracle PL/SQL and Linux system administration. You might be asked about your experience with these tools, so having relevant examples will help demonstrate your technical proficiency.
✨Communicate Clearly
As you'll be providing support to users, effective communication is key. Practice explaining complex technical concepts in simple terms, as this will show your ability to assist non-technical users effectively.
