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- Tasks: Lead IT governance, manage service desk, and ensure compliance with international standards.
- Company: Join a globally recognised bank serving over 10 million customers with top-notch financial services.
- Benefits: Enjoy a hybrid work model with 3 days in the office and 2 days remote.
- Why this job: Be part of a dynamic team focused on innovation and resilience in IT services.
- Qualifications: Experience in IT governance, vendor management, and disaster recovery is essential.
- Other info: Ideal for those passionate about tech and looking to make an impact in finance.
The predicted salary is between 48000 - 72000 £ per year.
Our Client is a globally recognised, successful bank who provide world-class services to various institutions and individuals. Offering a comprehensive range of retail and corporate financial services/products, this thriving business boasts over 10 million active customers in over 700 business locations. Due to business requirements, we are now looking to acquire the services of an experienced IT Governance Officer. Please note that this is a hybrid role with 3 days in the office and 2 days working from home.
Key Responsibilities:
- Compliance and Governance:
- Oversee, and maintain compliance with Cyber Essentials Plus and ISO27001 requirements and other international standards as part of business as usual (BAU) to ensure periodic recertification.
- Conduct monthly testing of Cyber and IT controls.
- Monitor and manage audit and risk remediation actions.
- Ensure all IT documentation, policies, and Standard Operating Procedures (SOP) are up to date and adhered to.
- Vendor Management:
- Ensure vendor compliance with SLAs and conduct regular vendor due diligence.
- Oversee the management and performance of IT vendors, ensuring they meet contractual obligations and service levels.
- Disaster Recovery and Business Continuity:
- Coordinate and conduct regular DR and BCP testing.
- Ensure the bank's IT infrastructure is resilient and capable of recovering from disruptions.
- IT Service Desk Oversight:
- Manage the IT Service Desk to ensure efficient and effective support for all IT-related technical and service request issues.
- Implement best practices and continuous improvement initiatives for the IT Service Desk.
- Provide service desk performance MI Data in relation to closed and open tickets.
Key Skills/Experience:
- Proven experience in IT governance, risk management, and compliance.
- Has worked with auditors or in a 2nd line of defence role and assisted with audits.
- Experience in managing vendor relationships and ensuring compliance with SLAs.
- Strong background in coordinating and conducting DR and BCP testing.
- Experience in Cloud computing Technology and delivery.
- Service Desk Management Experience.
- Excellent understanding of ISO27001 requirements and other relevant regulatory standards.
- Strong Analytical and problem–solving skills.
- Excellent communication skills.
- Ability to manage multiple tasks and projects simultaneously.
IT Governance & IT Service Desk Manager employer: The Curve Group
Contact Detail:
The Curve Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Governance & IT Service Desk Manager
✨Tip Number 1
Familiarise yourself with the specific compliance standards mentioned in the job description, such as Cyber Essentials Plus and ISO27001. Understanding these frameworks will not only help you in interviews but also demonstrate your commitment to the role.
✨Tip Number 2
Network with professionals in the IT governance and service desk management fields. Attend relevant industry events or webinars to connect with others who may have insights into the company or role, which could give you an edge during the hiring process.
✨Tip Number 3
Prepare to discuss your experience with vendor management and compliance in detail. Be ready to share specific examples of how you've ensured SLAs are met and how you've handled vendor relationships effectively.
✨Tip Number 4
Brush up on your disaster recovery and business continuity planning knowledge. Be prepared to talk about any past experiences where you coordinated DR testing or improved BCP processes, as this is a key responsibility of the role.
We think you need these skills to ace IT Governance & IT Service Desk Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT governance, risk management, and compliance. Use specific examples that demonstrate your familiarity with ISO27001 and Cyber Essentials Plus.
Craft a Compelling Cover Letter: In your cover letter, explain why you are the perfect fit for the role. Mention your experience with vendor management and disaster recovery, and how these skills align with the responsibilities outlined in the job description.
Showcase Your Analytical Skills: Since strong analytical and problem-solving skills are crucial for this position, include examples of how you've successfully managed multiple tasks or projects simultaneously in previous roles.
Highlight Communication Skills: Effective communication is key in this role. Provide examples in your application that demonstrate your ability to communicate complex IT concepts clearly, especially in relation to service desk management and vendor relationships.
How to prepare for a job interview at The Curve Group
✨Understand the Role Thoroughly
Make sure you have a solid grasp of the responsibilities outlined in the job description. Familiarise yourself with IT governance, compliance standards like ISO27001, and the specifics of service desk management. This will help you answer questions confidently and demonstrate your suitability for the role.
✨Prepare for Scenario-Based Questions
Expect to be asked about how you would handle specific situations related to vendor management, disaster recovery, or compliance audits. Think of examples from your past experience that showcase your problem-solving skills and ability to manage multiple tasks effectively.
✨Showcase Your Communication Skills
As this role involves managing teams and liaising with vendors, strong communication is key. Be prepared to discuss how you've successfully communicated complex IT concepts to non-technical stakeholders in the past. This will highlight your ability to bridge gaps between technical and non-technical teams.
✨Research the Company Culture
Understanding the bank's values and culture can give you an edge in the interview. Look into their approach to customer service and innovation in IT. Tailor your responses to reflect how your personal values align with theirs, which can make a positive impression on the interviewers.
