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- Tasks: Be the voice of our brand, helping customers with their queries and ensuring satisfaction.
- Company: Join a dynamic team focused on delivering exceptional customer service in Manchester.
- Benefits: Enjoy a supportive environment, comprehensive training, and flexible working options.
- Why this job: Make a real impact by enhancing customer experiences while developing your skills.
- Qualifications: Strong communication skills are key; previous experience is a bonus but not required.
- Other info: Full-time role with 4-day work weeks, including weekends.
The predicted salary is between 24000 - 36000 £ per year.
Location: Manchester
Job Type: Full-time (4 days a week) - includes weekend work
About Us: My client is a dynamic and customer-focused organization dedicated to delivering exceptional service through our call centre operations. We pride ourselves on our commitment to excellence, innovation, and creating a positive experience for our customers. We are now seeking a passionate and customer-oriented individual to join our call centre team as a Customer Service Advisor.
The Role: As a Call Centre Customer Service Advisor, you will be the first point of contact for our customers, providing outstanding support and assistance over the phone. You will handle inquiries and ensure customer satisfaction through excellent communication and problem-solving skills.
Key Responsibilities:
- Answer incoming customer calls and respond to inquiries in a professional and timely manner.
- Provide accurate information about our products and services.
- Process orders.
- Maintain customer records and update databases with relevant information.
- Work closely with other departments to ensure seamless customer experiences.
- Identify customer needs and offer appropriate solutions or alternatives.
- Meet or exceed performance targets for customer service metrics, including call handling times and customer satisfaction scores.
Requirements:
- Previous experience in a call centre or customer service role is preferred but not essential.
- Strong communication skills, both verbal and written.
- A proactive and solution-focused approach to customer queries.
- Ability to work independently and as part of a team.
- Excellent time management and organizational skills.
- Proficiency in using call centre software and CRM systems is a plus.
- A friendly and professional demeanour with a passion for helping others.
What We Offer:
- A supportive and friendly work environment.
- Comprehensive training and ongoing development.
- Opportunities for career progression.
- Competitive salary and benefits package.
- Flexible working options (if applicable).
If you are a dedicated individual with a passion for providing excellent customer service, we want to hear from you! Apply now by sending your CV!
Customer Service Adviser employer: The Curve Group
Contact Detail:
The Curve Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Adviser
✨Tip Number 1
Familiarise yourself with common customer service scenarios and how to handle them. This will help you demonstrate your problem-solving skills during the interview, showing that you're proactive and ready to tackle customer queries.
✨Tip Number 2
Practice your communication skills by engaging in mock calls with friends or family. This will not only boost your confidence but also help you articulate your thoughts clearly, which is crucial for a role in a call centre.
✨Tip Number 3
Research the company’s products and services thoroughly. Being knowledgeable about what they offer will allow you to provide accurate information during your interview and show your genuine interest in the role.
✨Tip Number 4
Prepare examples from your past experiences where you've successfully resolved customer issues or improved customer satisfaction. This will help you illustrate your capabilities and align with the company's commitment to exceptional service.
We think you need these skills to ace Customer Service Adviser
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service or call centre roles. Emphasise your communication skills and any specific achievements that demonstrate your ability to meet customer needs.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service. Mention why you are interested in this role and how your skills align with the company's commitment to excellence and innovation.
Highlight Key Skills: In your application, focus on key skills mentioned in the job description, such as problem-solving, time management, and proficiency with CRM systems. Use specific examples to illustrate these skills in action.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at The Curve Group
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for helping customers during the interview. Share specific examples of how you've gone above and beyond in previous roles to ensure customer satisfaction.
✨Demonstrate Strong Communication Skills
Since this role involves a lot of phone interaction, practice clear and concise communication. Be prepared to answer questions about how you would handle difficult customer situations or inquiries.
✨Familiarise Yourself with the Company
Research the company’s products and services before the interview. This will not only help you answer questions more effectively but also show your genuine interest in the organisation.
✨Prepare for Common Interview Questions
Anticipate questions related to customer service scenarios, such as how you would deal with an unhappy customer. Practising your responses can help you feel more confident during the interview.
