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For Companies At a Glance
- Tasks: Manage calls, negotiate payments, and deliver top-notch customer service.
- Company: Leading UK contact centre with a supportive team culture.
- Benefits: Competitive pay, dynamic work environment, and growth opportunities.
- Why this job: Join a fast-paced team and make a real difference in customer experiences.
- Qualifications: Strong communication skills and ability to thrive under pressure.
- Other info: Target-driven role with excellent career progression potential.
The predicted salary is between 30000 - 42000 £ per year.
A leading contact centre in the United Kingdom seeks a Telephone Collections Negotiator. This role requires managing inbound and outbound calls, negotiating payment arrangements, and providing exceptional customer service.
The ideal candidate will have strong verbal communication and negotiation skills, thrive under pressure, and maintain professionalism.
This position offers an opportunity to work in a fast-paced environment with a focus on targets, where you'll contribute to a supportive team culture.
Collections Negotiator - Target Driven & Customer Focused employer: The Curve Group
Contact Detail:
The Curve Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Collections Negotiator - Target Driven & Customer Focused
✨Tip Number 1
Practice your negotiation skills before the interview. Role-play with a friend or family member to get comfortable with handling tough conversations. Remember, it’s all about finding a win-win solution!
✨Tip Number 2
Show off your customer service experience! Be ready to share specific examples of how you’ve handled challenging situations in the past. This will demonstrate your ability to thrive under pressure and maintain professionalism.
✨Tip Number 3
Research the company culture and values. When you know what they stand for, you can tailor your responses to show you’re a perfect fit for their supportive team environment. It’ll make you stand out!
✨Tip Number 4
Don’t forget to apply through our website! We want to see your application and help you land that role. Plus, it shows you’re serious about joining our team and contributing to our target-driven success.
We think you need these skills to ace Collections Negotiator - Target Driven & Customer Focused
Some tips for your application 🫡
Show Off Your Communication Skills: Since this role is all about managing calls and negotiating, make sure your written application highlights your strong verbal communication skills. Use clear and concise language to demonstrate how you can convey information effectively.
Highlight Your Customer Focus: We want to see that you’re all about providing exceptional customer service. Share examples in your application that showcase your ability to handle customer queries and resolve issues, as this will resonate well with our target-driven approach.
Demonstrate Your Ability to Thrive Under Pressure: This position is fast-paced, so it’s important to show us how you handle pressure. Include any relevant experiences where you successfully managed challenging situations or met tight deadlines, as this will set you apart from other candidates.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status.
How to prepare for a job interview at The Curve Group
✨Know Your Stuff
Before the interview, make sure you understand the role of a Telephone Collections Negotiator. Familiarise yourself with common negotiation techniques and customer service principles. This will help you answer questions confidently and show that you're serious about the position.
✨Practice Makes Perfect
Rehearse your responses to common interview questions, especially those related to handling difficult customers or negotiating payment arrangements. You could even role-play with a friend to simulate the interview environment. This will help you articulate your thoughts clearly under pressure.
✨Showcase Your Skills
During the interview, highlight your verbal communication and negotiation skills. Use specific examples from your past experiences where you successfully managed calls or resolved conflicts. This will demonstrate your ability to thrive in a target-driven environment.
✨Ask Smart Questions
Prepare a few thoughtful questions to ask the interviewer about the team culture and performance targets. This shows your interest in the role and helps you gauge if the company is the right fit for you. Plus, it gives you a chance to engage in a two-way conversation.
