Collections Advisor

Telephone Collections Negotiator

Location: Remote

Department: Contact Centre

Job Type: Full-time

Overview

We are looking for a confident and resilient Telephone Collections Negotiator to join our busy Contact Centre team. In this role, you will handle both inbound and outbound calls, helping customers resolve queries and agree on suitable payment arrangements. You\’ll work in a fast-paced, target-driven environment where excellent customer service, accuracy, and professionalism are essential.

This position is ideal for someone who thrives under pressure, enjoys problem-solving, and is motivated by achieving targets and commission-based earnings.

Key Responsibilities

Call Management

• Manage high volumes of inbound and outbound customer calls regarding outstanding accounts.
• Negotiate fair and sustainable payment arrangements.
• Meet call handling KPIs, quality standards, and audit requirements.

Record Keeping

• Accurately update case records with clear, timely notes and details of any agreements made.

Compliance

• Adhere to all data protection and regulatory requirements.
• Identify and support vulnerable customers, escalating when necessary.
• Follow internal policies and industry standards at all times.

Customer Service & Communication

• Provide clear, confident, and professional communication to customers and colleagues.
• Stay calm and composed when dealing with challenging or emotional situations.
• Escalate inappropriate behaviour or complex issues to senior team members when needed.

Teamwork & Work Ethic

• Contribute to a positive team environment by sharing knowledge and supporting colleagues.
• Maintain strong attendance, timekeeping, and personal motivation.

What We\’re Looking For

• Excellent verbal communication skills and the ability to build rapport quickly.
• Strong negotiation skills and confidence working toward KPIs and targets.
• Ability to remain calm, professional, and solution-focused under pressure.
• Accurate written communication skills and attention to detail.
• Self-motivated, proactive, and able to thrive in a high-volume contact centre environment.

Our Values

• Accountability: Take ownership of your workload and deliver consistently high standards.
• Integrity: Act with honesty, fairness, and professionalism.
• Collaboration: Work closely with colleagues to achieve shared goals.
• Innovation: Stay informed about regulatory changes and seek ways to improve processes.
• People‑Focused: Build strong relationships and help create a supportive team culture.
• Passion: Provide the best possible outcomes for customers and the business.

The Curve Group is a Recruitment Services and Human Resources business with a mission to transform the working lives of the people and organisations we work with.