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For Companies At a Glance
- Tasks: Lead guest services and ensure smooth operations in a vibrant hotel environment.
- Company: The Cura Kensington, a trendy hotel by Marriott in West London.
- Benefits: Competitive salary, global discounts, meals on duty, and career development opportunities.
- Other info: Join a collaborative team with regular wellbeing events and progression opportunities.
- Why this job: Make a real impact on guest experiences while growing your career in hospitality.
- Qualifications: Previous supervisory experience in hospitality and strong guest service skills.
The predicted salary is between 30000 - 40000 £ per year.
The Cura Kensington, a Tribute Portfolio Hotel by Marriott, is a lifestyle hotel located in West London, offering 132 thoughtfully designed bedrooms, a vibrant all-day restaurant and bar, and a dynamic atmosphere that blends energy, creativity, and local spirit. As part of Marriott’s Tribute Portfolio, the hotel celebrates individuality and memorable guest experiences.
Our Guest Service Supervisors are central to ensuring seamless service across both Front Office and Food & Beverage operations while supporting the Front Office Manager in leading the team.
The Role
- Provide operational leadership during your shift, supporting the Front Office Manager and ensuring both Front Office and Food & Beverage services run smoothly.
- Be a visible presence throughout the hotel, delivering exceptional guest service, solving problems proactively, and leading by example.
Key Responsibilities
- Support the Front Office Manager in leading the Guest Services team and ensuring consistent service delivery.
- Provide visible leadership across the hotel during your shift, welcoming guests, resolving concerns, and managing feedback professionally.
- Assist with managing early arrivals, VIP guests, and day-use room requirements in coordination with Housekeeping and Reception.
- Monitor and maintain presentation, cleanliness, and service standards across reception, lobby, restaurant, and bar areas.
- Support Food & Beverage operations during busy service periods, including greeting and seating guests, assisting with service flow, and communicating guest preferences to the team.
- Handle incidents, emergencies, or guest concerns with discretion, logging and reporting according to hotel procedures.
- Conduct duty walks and briefings, ensuring smooth communication and continuity across shifts.
- Provide guidance, training, and support to team members to maintain operational excellence.
- Promote hotel services and facilities, ensuring every guest interaction is personalised and engaging.
- Ensure the team promotes Marriott Bonvoy, completes guest enrolments, and supports front office targets, including upselling.
- Maintain professional appearance, punctuality, and adherence to Marriott brand standards and hotel policies.
About You
- Previous experience in a supervisory or leadership role within a hotel or premium hospitality setting.
- Experience supporting Front Office operations, with a solid understanding of front desk, housekeeping, and Food & Beverage.
- Strong guest service focus, with excellent communication, problem-solving, and leadership skills.
- Calm, confident, and hands-on, ready to step in to support the team wherever needed.
- Familiarity with Opera PMS and Marriott brand standards is desirable.
- Flexible, collaborative, and proactive, with a can-do attitude that inspires your team.
What We Offer
- Competitive salary with performance-based incentives.
- Global Marriott employee discounts on rooms, dining, and experiences.
- Meals on duty.
- Uniforms provided.
- Training and career development opportunities within Marriott International.
- Opportunities for progression into management roles.
- Collaborative and inclusive team culture.
- Regular wellbeing and social events.
- Pension scheme and recognition programmes.
Your Shift, Your Impact
Take the lead during peak hours and make a real difference to the guest experience at The Cura Kensington. If you are hands-on, guest-focused, and ready to support both Front Office and Food & Beverage operations, this role offers an exciting opportunity to grow within a dynamic lifestyle hotel environment.
Guest Service Supervisor in London employer: The Cura
Contact Detail:
The Cura Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Service Supervisor in London
✨Tip Number 1
Get to know the hotel inside out! Familiarise yourself with The Cura Kensington's vibe, services, and unique offerings. This way, when you chat with the hiring team, you can show off your knowledge and passion for the place.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or at industry events. They can give you insider tips about the role and might even put in a good word for you!
✨Tip Number 3
Prepare for the interview by practising common questions related to guest service and leadership. Think of examples from your past experiences that highlight your problem-solving skills and ability to lead a team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining The Cura Kensington team.
We think you need these skills to ace Guest Service Supervisor in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Guest Service Supervisor role. Highlight any previous supervisory roles in hospitality and showcase your guest service focus.
Craft a Personal Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about guest service and how your experience aligns with our hotel’s values. Be genuine and let your personality come through.
Showcase Your Leadership Skills: In your application, emphasise any leadership experiences you've had. We want to see how you’ve supported teams in the past and how you can bring that same energy to The Cura Kensington.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s quick and easy, and we can’t wait to see your application!
How to prepare for a job interview at The Cura
✨Know the Hotel Inside Out
Before your interview, take some time to research The Cura Kensington. Familiarise yourself with its unique offerings, atmosphere, and guest services. This will not only show your genuine interest but also help you tailor your answers to align with the hotel's values and mission.
✨Showcase Your Leadership Skills
As a Guest Service Supervisor, you'll need to demonstrate strong leadership abilities. Prepare examples from your past experiences where you've successfully led a team or resolved guest issues. Highlight your problem-solving skills and how you can inspire and motivate others.
✨Practice Guest Interaction Scenarios
Expect to discuss how you would handle various guest situations during the interview. Think of common scenarios, like dealing with complaints or managing VIP guests, and practice your responses. This will help you convey your calm and confident approach to guest service.
✨Dress the Part
First impressions matter, especially in hospitality. Dress professionally and ensure your appearance aligns with Marriott's brand standards. This shows that you understand the importance of presentation and are ready to represent the hotel positively.