At a Glance
- Tasks: Deliver exceptional guest service in our vibrant restaurant and bar.
- Company: CURA Kensington, a trendy Marriott Lifestyle Hotel.
- Benefits: Competitive salary, global discounts, free meals, and career development.
- Other info: Enjoy a supportive culture with regular social events.
- Why this job: Join a dynamic team and create memorable experiences for guests.
- Qualifications: Customer service experience is a plus; training provided.
The predicted salary is between 31500 - 38500 £ per year.
Gust Service Associate
The CURA Kensington, a Tribute Portfolio Hotel by Marriott.
- Salary – Competitive Salary + Service charge + Excellent Benefits
- About the Hotel
CURA Kensington has proudly completed its transformation into a bold Marriott Lifestyle Hotel as part of the Tribute Portfolio.
With 132 contemporary bedrooms, a brand-new restaurant and bar, and a creative, independent spirit at its core, our hotel is now a vibrant destination for both travellers and locals.
This exciting new chapter offers a unique opportunity to be part of a refreshed Food & Beverage experience that embodies the character of Tribute Portfolio and the warmth of Marriott hospitality.
As a Guest Service Associate, you will play a key role in delivering exceptional guest experiences, primarily within our Food & Beverage operations, while also supporting the Front Office team during busy periods.
You will create memorable moments across our restaurant, bar, and breakfast service, from welcoming guests in the morning to providing attentive and engaging service throughout the day and evening.
Your main focus will be within Food & Beverage, ensuring a high standard of service, guest satisfaction, and smooth daily operations.
During peak times, you will also assist at Reception, supporting the Front Office team with guest enquiries and contributing to a seamless overall guest journey.
You will work closely with the Food & Beverage Manager, ensuring service standards are consistently met and that guests receive warm, professional, and personalised service at all times.
Your flexibility, teamwork, and positive attitude will help create a welcoming environment and deliver the high-quality experience expected from our brand.
- Your Responsibilities
- Deliver exceptional guest service across breakfast, restaurant, bar, and Reception, ensuring a seamless and welcoming experience throughout the guest journey.
- Welcome guests warmly in both the restaurant and at Reception, assisting with seating, check-ins, check-outs, and general enquiries.
- Take food and beverage orders accurately while also supporting guest requests, reservations, and general Front Office assistance when required.
- Ensure buffet and à la carte service is well-presented, efficient, and engaging, maintaining high service standards at all times.
- Support bar service by preparing and serving beverages, including cocktails and speciality drinks where trained.
- Assist with Reception tasks during busy periods, including answering guest enquiries, supporting arrivals and departures, and providing information about hotel services and local attractions.
- Handle guest feedback positively, resolving concerns promptly and escalating issues when necessary to ensure guest satisfaction.
- Maintain cleanliness, organisation, and professional presentation across restaurant, bar, lobby, and Reception areas.
- Assist with setting up and closing down restaurant, bar, breakfast, and event spaces, ensuring readiness for service.
- Work collaboratively with colleagues across Food & Beverage, Reception, and Housekeeping to support promotions, themed events, group bookings, and daily operations.
- Communicate guest preferences, special occasions, and requests clearly between departments to enhance the overall guest experience.
- Promote hotel services including dining experiences, facilities, and the benefits of the Marriott Bonvoy programme where appropriate.
- Uphold compliance with food hygiene, health & safety, licensing requirements, and Marriott brand standards.
About You
- Previous hospitality or customer service experience is an advantage, but full training will be provided.
- A natural people-person with energy, warmth, and a genuine passion for guest service.
- Flexible and adaptable, with the ability to work across breakfast, restaurant, and bar shifts.
- Eager to learn and grow within a global hotel brand.
- Reliable, professional, and a great team player.
What We Offer
- Competitive salary
- Global Marriott employee discounts on rooms, dining, and experiences
- Free meals on duty and uniform provided
- Guest experience stay to immerse you in the brand
- Career development pathways with Marriott International
- A supportive and inclusive team culture
- Pension scheme, recognition programmes, and wellbeing initiatives
- Regular team social and engagement events
Your Smile, Their Experience.
This is more than a role — it’s a chance to be part of a hotel that blends energy, style, and hospitality.
If you’re ready to bring personality, passion, and professionalism to every guest interaction, we’d love to hear from you.
Guest Service Assistant - F&B in London employer: The Cura
At The Cura Kensington, a Tribute Portfolio Hotel by Marriott, we pride ourselves on being an exceptional employer that values individuality and creativity. Our vibrant work culture fosters collaboration and inclusivity, offering ongoing training and career progression opportunities within the renowned Marriott International brand. Located in the heart of West London, we provide competitive salaries, employee discounts, and a supportive environment where every team member can thrive while delivering memorable guest experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Guest Service Assistant - F&B in London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like The Cura. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to The Cura
Don't be shy about reaching out to The Cura directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Guest Service Assistant - F&B in London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about The Cura and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at The Cura
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
