At a Glance
- Tasks: Oversee overnight hotel operations, ensuring excellent guest service and financial accuracy.
- Company: The Cura Kensington, a vibrant lifestyle hotel by Marriott in West London.
- Benefits: Competitive salary, global discounts, meals on duty, and career development opportunities.
- Other info: Supportive environment with opportunities for growth within Marriott International.
- Why this job: Join a dynamic team and make a real impact on guest experiences every night.
- Qualifications: Previous hospitality experience preferred; strong attention to detail and communication skills.
The predicted salary is between 30000 - 32450 £ per year.
The Cura Kensington, a Tribute Portfolio Hotel by Marriott, is a lifestyle hotel located in West London, offering 132 contemporary bedrooms alongside a vibrant restaurant and bar. As part of Marriott’s Tribute Portfolio, the hotel delivers individualized and memorable guest experiences with a focus on personality, creativity, and exceptional service.
As a Night Auditor, you will oversee the hotel’s overnight operations, ensuring all guest service standards are maintained while completing daily financial and operational procedures. You will act as the main point of contact for guests during the night, ensuring a safe, welcoming, and seamless experience throughout their stay.
This role requires strong attention to detail, professionalism, flexibility, and a hands-on approach, including supporting the Food & Beverage operation when required.
Key Responsibilities:- Welcome guests in a professional, friendly, and engaging manner, ensuring a positive first impression of the hotel.
- Manage overnight check-in and check-out procedures efficiently, including reservations, room allocations, billing, and guest profiles using Opera PMS or similar systems.
- Complete all night audit procedures accurately, including balancing accounts, preparing reports, reconciling transactions, and ensuring financial accuracy for the business day.
- Act as the main point of contact for guests throughout the night, responding promptly and professionally to enquiries, requests, and concerns.
- Ensure the safety, security, and general wellbeing of guests and the hotel during overnight hours.
- Conduct regular floor walks throughout the night to ensure guest corridors, public areas, and hotel facilities are clean, secure, quiet, and maintained to brand standards, reporting any maintenance or security concerns appropriately.
- Provide accurate information regarding hotel facilities, services, restaurant and bar offerings, and local attractions in West London.
- Support the Food & Beverage operation when required, including assisting with guest service, restaurant set-up, bar support, and maintaining service standards during busy periods or late-night operations.
- Communicate guest preferences, special occasions, allergies, and requests clearly between departments to ensure personalised service.
- Maintain cleanliness, organisation, and presentation standards across reception, lobby, restaurant, and public areas during the night shift.
- Handle guest feedback and concerns professionally, ensuring prompt resolution or escalation where appropriate.
- Work collaboratively with Front Office, Food & Beverage, Housekeeping, Kitchen, and Management teams to ensure smooth overnight operations.
- Promote hotel services and facilities to enhance guest satisfaction and overall experience.
- Inform guests about the benefits of the Marriott Bonvoy programme where appropriate.
- Maintain professional appearance, punctuality, and adherence to hotel policies, procedures, and Marriott brand standards.
- Previous experience in hospitality, hotel reception, or night audit preferred.
- Experience within Food & Beverage operations is beneficial.
- Friendly, professional, and confident when interacting with guests.
- Strong numerical accuracy and attention to detail.
- A team player with a flexible approach to supporting different departments.
- Good organisational and communication skills.
- Ability to work independently and remain calm in a busy overnight environment.
- Willingness to learn and develop within Marriott.
- Experience using Opera PMS or similar systems is beneficial but not essential as training will be provided.
- Competitive salary with performance-based incentives.
- Global Marriott employee discounts on rooms, dining, and experiences.
- Meals on duty.
- Uniforms provided.
- Training and development opportunities within Marriott International.
- Opportunities for career progression.
- Supportive team environment.
- Pension scheme and recognition programmes.
Join our team at The Cura Kensington and become an integral part of a vibrant, dynamic hotel where every guest interaction matters. If you are enthusiastic, reliable, and committed to delivering memorable guest experiences, this role offers the perfect opportunity to develop your career within a supportive lifestyle hotel environment while making a real difference to our guests’ stay.
Night Auditor employer: The Cura - Reception
The Cura Kensington, a Tribute Portfolio Hotel by Marriott, is an exceptional employer that prioritises employee growth and development within a vibrant and supportive work culture. Located in the heart of West London, we offer competitive salaries, global discounts, and comprehensive training opportunities, ensuring our Night Auditors thrive in their roles while delivering memorable guest experiences. Join us to be part of a dynamic team where your contributions are valued and recognised.
StudySmarter Expert Advice🤫
We think this is how you could land Night Auditor
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like The Cura - Reception. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to The Cura - Reception
Don't be shy about reaching out to The Cura - Reception directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Night Auditor
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about The Cura - Reception and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at The Cura - Reception
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
