At a Glance
- Tasks: Lead the Guest Services team and ensure exceptional guest experiences.
- Company: The Cura Kensington, a vibrant lifestyle hotel in West London.
- Benefits: Competitive salary, global discounts, meals on duty, and career development.
- Other info: Collaborative culture with opportunities for progression and regular wellbeing events.
- Why this job: Make a real impact on guest experiences in a dynamic hotel environment.
- Qualifications: Previous supervisory experience in hospitality and strong guest service skills.
The predicted salary is between 30000 - 40000 £ per year.
About the Hotel
The Cura Kensington, a Tribute Portfolio Hotel by Marriott, is a lifestyle hotel located in West London, offering 132 thoughtfully designed bedrooms, a vibrant all-day restaurant and bar, and a dynamic atmosphere that blends energy, creativity, and local spirit. As part of Marriott’s Tribute Portfolio, the hotel celebrates individuality and memorable guest experiences.
Our Guest Service Supervisors are central to ensuring seamless service across both Front Office and Food & Beverage operations while supporting the Front Office Manager in leading the team.
The Role
As a Guest Service Supervisor, you will provide operational leadership during your shift, supporting the Front Office Manager and ensuring both Front Office and Food & Beverage services run smoothly. You will be a visible presence throughout the hotel, delivering exceptional guest service, solving problems proactively, and leading by example.
Key Responsibilities
- Support the Front Office Manager in leading the Guest Services team and ensuring consistent service delivery.
- Provide visible leadership across the hotel during your shift, welcoming guests, resolving concerns, and managing feedback professionally.
- Assist with managing early arrivals, VIP guests, and day-use room requirements in coordination with Housekeeping and Reception.
- Monitor and maintain presentation, cleanliness, and service standards across reception, lobby, restaurant, and bar areas.
- Support Food & Beverage operations during busy service periods, including greeting and seating guests, assisting with service flow, and communicating guest preferences to the team.
- Handle incidents, emergencies, or guest concerns with discretion, logging and reporting according to hotel procedures.
- Conduct duty walks and briefings, ensuring smooth communication and continuity across shifts.
- Provide guidance, training, and support to team members to maintain operational excellence.
- Promote hotel services and facilities, ensuring every guest interaction is personalised and engaging.
- Ensure the team promotes Marriott Bonvoy, completes guest enrolments, and supports front office targets, including upselling.
- Maintain professional appearance, punctuality, and adherence to Marriott brand standards and hotel policies.
About You
- Previous experience in a supervisory or leadership role within a hotel or premium hospitality setting.
- Experience supporting Front Office operations, with a solid understanding of front desk, housekeeping, and Food & Beverage.
- Strong guest service focus, with excellent communication, problem-solving, and leadership skills.
- Calm, confident, and hands‑on, ready to step in to support the team wherever needed.
- Familiarity with Opera PMS and Marriott brand standards is desirable.
- Flexible, collaborative, and proactive, with a can‑do attitude that inspires your team.
What We Offer
- Competitive salary with performance‑based incentives.
- Global Marriott employee discounts on rooms, dining, and experiences.
- Meals on duty.
- Uniforms provided.
- Training and career development opportunities within Marriott International.
- Opportunities for progression into management roles.
- Collaborative and inclusive team culture.
- Regular wellbeing and social events.
- Pension scheme and recognition programmes.
Your Shift, Your Impact
Take the lead during peak hours and make a real difference to the guest experience at The Cura Kensington. If you are hands‑on, guest‑focused, and ready to support both Front Office and Food & Beverage operations, this role offers an exciting opportunity to grow within a dynamic lifestyle hotel environment.
Guest Service Supervisor in London employer: The Cura - Reception
The Cura Kensington, a vibrant lifestyle hotel in West London, is an exceptional employer that prioritises employee growth and well-being. With competitive salaries, comprehensive benefits, and a collaborative team culture, we offer our Guest Service Supervisors the chance to thrive in a dynamic environment while receiving ongoing training and opportunities for career advancement within the prestigious Marriott International family.
StudySmarter Expert Advice🤫
We think this is how you could land Guest Service Supervisor in London
✨Tip Number 1
Get to know the hotel inside out! Familiarise yourself with The Cura Kensington's services and atmosphere. When you walk in for an interview, you’ll impress them with your knowledge and passion for the place.
✨Tip Number 2
Show off your guest service skills! During any interaction, whether it’s a casual chat or a formal interview, demonstrate how you handle guest concerns and create memorable experiences. We want to see that you can lead by example!
✨Tip Number 3
Be proactive! If you notice something that could be improved during your visit, mention it. This shows you’re already thinking like a Guest Service Supervisor and are ready to jump in and make a difference.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Guest Service Supervisor in London
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. Use a friendly tone and share a bit about your passion for guest service and hospitality.
Tailor Your Application:Make sure to customise your application for the Guest Service Supervisor role. Highlight your relevant experience in both Front Office and Food & Beverage operations, and explain how you've led teams in the past. This will show us you're the perfect fit!
Be Specific About Your Skills:Don’t just list your skills; give us examples of how you've used them in real situations. Whether it’s problem-solving or leading a team, we want to know how you’ve made a difference in previous roles.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at The Cura Kensington. Plus, it’s super easy!
How to prepare for a job interview at The Cura - Reception
✨Know the Hotel Inside Out
Before your interview, take some time to research The Cura Kensington. Familiarise yourself with its unique offerings, atmosphere, and guest services. This knowledge will not only impress the interviewers but also help you articulate how you can contribute to enhancing the guest experience.
✨Showcase Your Leadership Skills
As a Guest Service Supervisor, you'll need to demonstrate strong leadership abilities. Prepare examples from your past experiences where you've successfully led a team or resolved conflicts. Highlight your problem-solving skills and how you can inspire and support your team during busy periods.
✨Emphasise Guest Service Excellence
Since the role is heavily focused on guest service, be ready to discuss your approach to delivering exceptional service. Share specific instances where you've gone above and beyond for guests, and how you handle feedback or complaints. This will show that you understand the importance of creating memorable experiences.
✨Dress the Part and Be Punctual
First impressions matter! Dress professionally and in line with the hotel's brand standards. Arriving on time is equally important; it reflects your commitment and respect for the opportunity. Being punctual sets a positive tone for the interview and shows that you value the role.
