At a Glance
- Tasks: Lead the Guest Services team and ensure exceptional guest experiences.
- Company: The Cura Kensington, a vibrant lifestyle hotel in West London.
- Benefits: Competitive salary, global discounts, meals on duty, and career development.
- Other info: Join a collaborative team with opportunities for progression and regular social events.
- Why this job: Make a real impact on guest experiences in a dynamic hotel environment.
- Qualifications: Previous supervisory experience in hospitality and strong guest service skills.
The predicted salary is between 30000 - 40000 £ per year.
The Cura Kensington, a Tribute Portfolio Hotel by Marriott, is a lifestyle hotel located in West London, offering 132 thoughtfully designed bedrooms, a vibrant all-day restaurant and bar, and a dynamic atmosphere that blends energy, creativity, and local spirit.
As part of Marriott’s Tribute Portfolio, the hotel celebrates individuality and memorable guest experiences. Our Guest Service Supervisors are central to ensuring seamless service across both Front Office and Food & Beverage operations while supporting the Front Office Manager in leading the team.
As a Guest Service Supervisor, you will provide operational leadership during your shift, supporting the Front Office Manager and ensuring both Front Office and Food & Beverage services run smoothly. You will be a visible presence throughout the hotel, delivering exceptional guest service, solving problems proactively, and leading by example.
Key Responsibilities- Support the Front Office Manager in leading the Guest Services team and ensuring consistent service delivery.
- Provide visible leadership across the hotel during your shift, welcoming guests, resolving concerns, and managing feedback professionally.
- Assist with managing early arrivals, VIP guests, and day-use room requirements in coordination with Housekeeping and Reception.
- Monitor and maintain presentation, cleanliness, and service standards across reception, lobby, restaurant, and bar areas.
- Support Food & Beverage operations during busy service periods, including greeting and seating guests, assisting with service flow, and communicating guest preferences to the team.
- Handle incidents, emergencies, or guest concerns with discretion, logging and reporting according to hotel procedures.
- Conduct duty walks and briefings, ensuring smooth communication and continuity across shifts.
- Provide guidance, training, and support to team members to maintain operational excellence.
- Promote hotel services and facilities, ensuring every guest interaction is personalised and engaging.
- Ensure the team promotes Marriott Bonvoy, completes guest enrolments, and supports front office targets, including upselling.
- Maintain professional appearance, punctuality, and adherence to Marriott brand standards and hotel policies.
- Previous experience in a supervisory or leadership role within a hotel or premium hospitality setting.
- Experience supporting Front Office operations, with a solid understanding of front desk, housekeeping, and Food & Beverage.
- Strong guest service focus, with excellent communication, problem-solving, and leadership skills.
- Calm, confident, and hands-on, ready to step in to support the team wherever needed.
- Familiarity with Opera PMS and Marriott brand standards is desirable.
- Flexible, collaborative, and proactive, with a can-do attitude that inspires your team.
- Competitive salary with performance-based incentives.
- Global Marriott employee discounts on rooms, dining, and experiences.
- Meals on duty.
- Uniforms provided.
- Training and career development opportunities within Marriott International.
- Opportunities for progression into management roles.
- Collaborative and inclusive team culture.
- Regular wellbeing and social events.
- Pension scheme and recognition programmes.
Your Shift, Your Impact: Take the lead during peak hours and make a real difference to the guest experience at The Cura Kensington. If you are hands-on, guest-focused, and ready to support both Front Office and Food & Beverage operations, this role offers an exciting opportunity to grow within a dynamic lifestyle hotel environment.
Guest Service Supervisor employer: The Cura - Reception
The Cura Kensington is an exceptional employer, offering a vibrant work culture that celebrates individuality and creativity in the heart of West London. As a Guest Service Supervisor, you will benefit from competitive salaries, extensive training and career development opportunities, and a collaborative team environment that prioritises employee wellbeing and progression. Join us to make a meaningful impact on guest experiences while enjoying global Marriott discounts and a supportive atmosphere that values your contributions.
StudySmarter Expert Advice🤫
We think this is how you could land Guest Service Supervisor
✨Tip Number 1
Get to know the hotel inside out! Familiarise yourself with The Cura Kensington's services and vibe. When you walk in for an interview, show that you understand what makes this place special and how you can contribute to its unique atmosphere.
✨Tip Number 2
Practice your guest service skills before the big day. Think about how you'd handle tricky situations or guest complaints. Being able to demonstrate your problem-solving abilities will really impress the hiring team!
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or at local events. They can give you insider tips and maybe even put in a good word for you. Plus, it shows you're genuinely interested in being part of the team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re keen on joining us at The Cura Kensington. Don’t forget to follow up after applying; a little nudge can go a long way!
We think you need these skills to ace Guest Service Supervisor
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. Share a bit about your passion for hospitality and how you connect with guests.
Tailor Your Experience:Make sure to highlight your relevant experience in guest services and leadership roles. We’re looking for specific examples that demonstrate your skills in managing teams and delivering exceptional service.
Be Clear and Concise:Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you’d be a great fit!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at The Cura Kensington!
How to prepare for a job interview at The Cura - Reception
✨Know the Hotel Inside Out
Before your interview, take some time to research The Cura Kensington. Familiarise yourself with its services, atmosphere, and unique offerings. This will not only show your genuine interest but also help you tailor your answers to align with the hotel's values and guest experience focus.
✨Showcase Your Leadership Skills
As a Guest Service Supervisor, you'll need to demonstrate strong leadership abilities. Prepare examples from your past experiences where you've successfully led a team or resolved guest issues. Highlight your problem-solving skills and how you can inspire and support your team during busy periods.
✨Emphasise Guest Service Excellence
Since the role revolves around delivering exceptional guest service, be ready to discuss your approach to guest interactions. Share specific instances where you've gone above and beyond for guests, and how you handle feedback or complaints. This will illustrate your commitment to creating memorable experiences.
✨Dress the Part and Be Punctual
First impressions matter! Dress professionally and ensure you arrive on time for your interview. This reflects your understanding of the hospitality industry's standards and shows respect for the interviewer's time. A polished appearance will set a positive tone right from the start.
