The Cura Kensington, a Tribute Portfolio Hotel by Marriott, in West London, seeks a Guest Service Manager to lead the Front Office team and ensure exceptional guest journeys. You will coach staff, oversee Reception and Guest Relations, and collaborate with Food & Beverage, Housekeeping, Kitchen, and Engineering to maintain seamless operations.
Reporting to the Front Office Manager, you will drive service standards, handle VIP and group arrivals, and respond to guest feedback with proactive,
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Guest Experience Leader — Front Office (West London) employer: The Cura - Reception
The Cura Kensington offers a vibrant work culture where every team member is valued and encouraged to grow. With comprehensive training programs and opportunities for career advancement within the prestigious Marriott network, employees can thrive in a supportive environment that prioritises exceptional guest experiences. Located in the heart of Kensington, this role not only provides a chance to engage with diverse guests but also to be part of a dynamic team dedicated to hospitality excellence.
