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- Tasks: Support the adult social care team with admin tasks and customer enquiries.
- Company: Cumberland Council, a forward-thinking authority committed to diversity.
- Benefits: Earn while you learn with professional development and guaranteed interviews for eligible applicants.
- Other info: 15-month apprenticeship starting September 2026 with opportunities for growth.
- Why this job: Kickstart your career in a supportive environment while making a difference in people's lives.
- Qualifications: Must be aged 16-19, eager to learn, and passionate about customer service.
The predicted salary is between 16640 - 16640 £ per year.
Job reference: REQ00000019966
Location: Inglewood Residential Home, Lowmoor Road, Wigton, CA7 9QL
Hours: 37 hours per week
Contract: Apprenticeship
Salary: From September 2026 – £8.00 per hour for the first 12 months; thereafter increases to the minimum wage for your age if you are 19 or over.
Overview
You will work as part of an established team within adult social care, providing administrative support at Cumberland Council. You will learn to use a range of ICT packages, maintain electronic filing systems, and handle a wide range of enquiries while developing problem‑solving skills and working accurately under pressure.
Responsibilities
- Provide administrative support to the adult social care team.
- Use ICT packages and maintain electronic filing systems.
- Deal with a wide range of enquiries.
- Prioritise tasks and work accurately under pressure.
Qualifications & Eligibility
Applicants must be aged 16–19, be able to undertake a 15‑month apprenticeship, and be willing to attend training. A strong commitment to learning, accuracy, and customer service is essential.
Benefits and Working Conditions
Apprenticeship lasting typically 15 months; starting September 2026. Guaranteed interview for applicants matching specific criteria: disabled, aged 24 or under in or leaving care, armed forces veterans. Professional development through nationally recognised qualifications.
Equality, Diversity & Inclusion
Cumberland Council is an ambitious and forward‑thinking authority dedicated to shaping a better future for all. We are proud Disability Confident Leader and Age Friendly Employer, encouraging applications from individuals of all backgrounds. Reasonable adjustments are available during the recruitment process.
Apprenticeship - Customer Service Practitioner - Level 2 - Wigton - CMB2501e employer: The Cumbria County Council
Contact Detail:
The Cumbria County Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Apprenticeship - Customer Service Practitioner - Level 2 - Wigton - CMB2501e
✨Tip Number 1
Get to know the company! Research Cumberland Council and understand their values and mission. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to customer service and administrative support. We recommend doing mock interviews with friends or family to build your confidence and refine your answers.
✨Tip Number 3
Show off your skills! During the interview, highlight any relevant experience or skills you have, especially those related to ICT packages and problem-solving. Use specific examples to demonstrate how you've handled enquiries or worked under pressure.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a great way to leave a positive impression and keep you on their radar as they make their decision.
We think you need these skills to ace Apprenticeship - Customer Service Practitioner - Level 2 - Wigton - CMB2501e
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for customer service shine through! We want to see that you're excited about the opportunity to learn and grow with us at Cumberland Council.
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role. Mention any relevant ICT skills or customer service experiences that can set you apart from other candidates.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key points stand out. This will help us understand your strengths quickly!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way to ensure we receive your details directly and can process your application smoothly.
How to prepare for a job interview at The Cumbria County Council
✨Know Your Role
Before the interview, make sure you understand the role of a Customer Service Practitioner. Familiarise yourself with the responsibilities listed in the job description, like providing administrative support and handling enquiries. This will help you tailor your answers to show how you can meet their needs.
✨Showcase Your Skills
Highlight any relevant skills you have, especially in ICT and problem-solving. Think of examples from school or previous experiences where you've successfully used these skills. Be ready to discuss how you can apply them in a busy environment like adult social care.
✨Prepare Questions
Interviews are a two-way street! Prepare thoughtful questions about the apprenticeship and the team you'll be working with. This shows your interest in the role and helps you determine if it's the right fit for you.
✨Practice Makes Perfect
Run through common interview questions with a friend or family member. Practising your responses will help you feel more confident and articulate during the actual interview. Remember, it’s all about showing your enthusiasm and commitment to learning!