At a Glance
- Tasks: Welcome and assist visitors, ensuring they have an enjoyable experience at the museum.
- Company: Cumberland Museums, dedicated to delivering excellent public services.
- Benefits: Flexible hours, competitive pay, training opportunities, and pension scheme.
- Other info: Opportunities for career progression and guaranteed interviews for eligible applicants.
- Why this job: Join a passionate team and make a positive impact on visitor experiences.
- Qualifications: Strong customer service skills and ability to work in a team.
As a Visitor Host, you will welcome and assist visitors across Cumberland Museum sites, with your primary base at The Beacon Museum, Whitehaven. You will help deliver an excellent visitor experience by providing information and assistance throughout their visit to ensure they have a full and enjoyable experience.
The role involves:
- Explaining and selling the range of entry tickets available
- Providing information about current exhibitions, the galleries, and the local area
- Taking bookings
- Answering enquiries
- Processing shop sales
- Handling and reconciling cash
- Spending time on the exhibition floors engaging with visitors
- Supporting events across our museum venues
Excelling in customer service and the ability to work as part of a flexible team is essential. This is a permanent post based with the Cumberland Museums service. While The Beacon Museum, Whitehaven will be your primary base, you will be required to work across Cumberland Museum sites to meet service needs. Travel between sites is an essential requirement of this role.
What can we offer you:
- Excellent training and development offer
- Flexible working opportunities
- Opportunity to join the Local Government Pension Scheme
- Boost your pension with Shared Cost Additional Voluntary Contributions (facilitated by AVC Wise)
- Various perks and discounts schemes, including money off your phone contract and local gyms
- Competitive rates of pay
- Opportunities to progress and undertake Duty Manager Responsibilities, subject to training and the associated salary uplift
Who we’re looking for:
We’re looking for individuals who embody our organisation's core values: ambitious, collaborative, compassionate, empowering, and innovative. We believe in the power of these values to drive positive change, deliver excellent public services and shape a better future for our communities. We’re also about potential over perfection and we can help you grow in the role and thrive in your career.
For more information about the role or to arrange an informal chat prior to your application, please contact Heather Holmes by email at heather.holmes@cumberland.gov.uk.
DBS Checks: This role requires a DBS check. The level of check for this role is: Basic DBS check.
Guaranteed Interviews: We offer a guaranteed interview to the following applicants as long as your application can demonstrate you meet the essential criteria for the role:
- Those who consider themselves disabled as defined by the Equality Act 2010
- Those in care or who have left care and are aged 24 and under
- Those who identify as a member of the British Armed Forces community (service leavers, veterans, their partners or spouses, reservists, cadets)
If you meet one or more of the criteria above, and wish to be considered for this scheme, select yes to the appropriate question during your application.
Diversity, Inclusion & Adjustments: We’re dedicated to enhancing the diversity of our workforce and we encourage applications from individuals of all backgrounds. That’s why we’re a proud Disability Confident Leader and also an Age Friendly Employer – to provide opportunities for everyone to thrive. If you need any reasonable adjustments to participate in the recruitment process, please let either the hiring manager or our Resourcing Team know by emailing Resourcing@Cumberland.gov.uk.
Application and Interview information: Easily apply by submitting your CV and answering a few short questions. Closing date: 07th August 2026. Interview date: 17th and 18th August 2026. If you experience any difficulties logging in to apply for this role, please contact the HR Systems team at HR.Systems@cumbria.gov.uk.
Please note this role may close early subject to demand. If you’re interested in applying, you should apply well before the advised closing date. We cannot accept applications once the role has closed.
Visitor Host - CMB2604e in Whitehaven employer: The Cumbria County Council
Cumbria County Council is an excellent employer, offering a supportive work culture that prioritises diversity and inclusion. As a Lighting Engineer in the picturesque Lake District, you will benefit from competitive remuneration, opportunities for professional growth, and the chance to make a meaningful impact on local communities through innovative lighting solutions.
Contact Details:
The Cumbria County Council Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Visitor Host - CMB2604e in Whitehaven
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like The Cumbria County Council and show off your personality in person.
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Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at The Cumbria County Council and let us see your personality shine through!
We think you need these skills to ace Visitor Host - CMB2604e in Whitehaven
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and The Cumbria County Council.
Get Familiar with Our Brand:Before applying, take some time to learn about The Cumbria County Council and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at The Cumbria County Council
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress The Cumbria County Council.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which The Cumbria County Council will surely appreciate.
