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- Tasks: Be the first point of contact for complex customer enquiries in revenues and benefits.
- Company: Join Westmorland and Furness Council, a supportive and inclusive workplace.
- Benefits: Enjoy a competitive salary, pension scheme, enhanced leave, and various perks.
- Why this job: Make a real difference by helping customers navigate complex services.
- Qualifications: Experience in customer service and knowledge of revenues and benefits required.
- Other info: Hybrid working model with opportunities for career growth and development.
The predicted salary is between 32061 - 32597 £ per year.
The job requirements are detailed below. Where applicable the skills, qualifications and memberships required for this job have also been included.
Job reference: REQ00000019497
Date posted: 02/02/2026
Application closing date: 16/02/2026
Location: Barrow in Furness
Salary: £32,061 - £32,597
Contractual hours: 37
Basis: Full time
Location: 1 X FTE WAF Barrow Town Hall some home working (hybrid).
Contract Type: Permanent
About this opportunity: We have an exciting opportunity within our new Customer Service structure for 1 X Full Time Senior Customer Service Advisor – Relational (Revenues and Benefits). This post will play a critical role within Customer Service, being first point of contact for complex service specific enquiries relating to revenues and benefits.
Who we are looking for: We are seeking someone who is knowledgeable in dealing with complex subject specific Revenue and benefit enquiries, can take and process complex information and provide support, information and guidance, as first point of contact to customer enquiries. Knowledge of wider services will be necessary to ensure a holistic approach is applied to make every contact count.
Working as part of the customer service team, we are looking for someone with the ability to apply and keep up to date with statutory legislation in particular relating to revenues and benefits, and be able to communicate effectively, work under pressure and deal with complex and challenging situations. Confident use of digital platforms and accurate input to CRM systems will be an important part of this role.
Work Base is Barrow Town Hall with some home working.
What can we offer you: Working at Westmorland and Furness Council you will receive a variety of benefits, including a competitive pension scheme, enhanced annual leave allowance and other various perks and discounts schemes. For more information about life at Westmorland and Furness Council and what we can offer you, please visit our Careers site.
Would you like to find out more? For further information about this role, such as responsibilities and essential criteria please view the below attachments: We are currently operating both in-person and virtual interviews. Interview details such as venue/timings will be shared with successful candidates, following the shortlisting process. If you have any concerns or adjustments are needed, we are happy to discuss this with you.
Safer Recruitment & DBS: At Westmorland and Furness Council we are committed to safeguarding and promoting the safety and welfare of children, young people and adults at risk and we expect all workers, employees and volunteers to share our commitment. Individuals may be required to have Baseline Personnel Security Standard checks in place for this role, dependent on access to specific government systems, which does include a Basic DBS check. The recruiting manager will discuss the requirements for this appointment, with the successful candidate.
Equality, Diversity, and Inclusion: Westmorland and Furness Council is committed to improving the diversity of its workforce to better reflect the communities we serve. We welcome applications from everyone and work to promote an inclusive, supportive culture that values and celebrates our differences. As a Disability Confident Leader, disabled applicants, who meet the essential criteria of this job, are guaranteed an interview. We also offer guaranteed interviews to Armed Forces personnel and veterans and those in care or care experienced and under 24 years old that meet the essential criteria for the role.
Senior Customer Service Advisor - Relational - WMF2651i employer: The Cumbria County Council
Contact Detail:
The Cumbria County Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Customer Service Advisor - Relational - WMF2651i
✨Tip Number 1
Get to know the company inside out! Before your interview, check out Westmorland and Furness Council's website and social media. Understanding their values and recent projects can help you tailor your responses and show you're genuinely interested.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your experience aligns with the role of Senior Customer Service Advisor, especially around handling complex enquiries.
✨Tip Number 3
Be ready to showcase your skills! Think of specific examples from your past work that demonstrate your ability to handle challenging situations and communicate effectively. This will help you stand out as a candidate who can thrive under pressure.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that shows your enthusiasm for the role and keeps you fresh in their minds.
We think you need these skills to ace Senior Customer Service Advisor - Relational - WMF2651i
Some tips for your application 🫡
Know Your Stuff: Make sure you understand the ins and outs of revenues and benefits. We want to see that you can handle complex queries with ease, so brush up on your knowledge before you start writing your application.
Tailor Your Application: Don’t just send a generic application! We love it when candidates personalise their applications to reflect how their skills match the job description. Show us why you’re the perfect fit for this role!
Be Clear and Concise: When you're writing your application, keep it straightforward. We appreciate clarity, so make sure your points are easy to read and get straight to the point. Avoid jargon unless it’s relevant!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep everything organised and ensures your application gets the attention it deserves. Don’t miss out!
How to prepare for a job interview at The Cumbria County Council
✨Know Your Stuff
Make sure you brush up on your knowledge of revenues and benefits. Familiarise yourself with the latest statutory legislation and be ready to discuss how it applies to customer service scenarios. This will show that you're not just a candidate, but a knowledgeable advisor.
✨Practice Makes Perfect
Conduct mock interviews with a friend or family member. Focus on answering complex customer queries and handling challenging situations. This will help you feel more confident and articulate during the actual interview.
✨Showcase Your Digital Skills
Since the role involves using digital platforms and CRM systems, be prepared to discuss your experience with these tools. Bring examples of how you've used technology to improve customer service in the past.
✨Be Personable and Professional
As the first point of contact for customers, your communication skills are key. Practice being friendly yet professional, and think about how you can convey empathy while addressing complex issues. This balance is crucial in customer service roles.
