At a Glance
- Tasks: Support customers with various transactions through face-to-face, phone, or digital channels.
- Company: Join Westmorland and Furness Council, a supportive and inclusive workplace.
- Benefits: Enjoy a competitive pension, enhanced leave, and exciting perks.
- Other info: Hybrid working model with opportunities for personal growth and development.
- Why this job: Make a real difference in your community while developing your customer service skills.
- Qualifications: Experience in customer service and a commitment to safeguarding.
The predicted salary is between 24000 - 28000 £ per year.
Location: Voreda House in Penrith, with some home working (hybrid). Contract Type: Permanent (×2).
About this opportunity: We have an exciting opportunity within our new Customer Service structure for 2x Full Time Customer Service Advisors. This post will play a critical role within Customer Service supporting customers to undertake the main types of transactions with the Council – Register, Apply, Book, Pay, Check and Tell.
Responsibilities:
- Provide non‑judgemental, effective communication at first point of contact via face‑to‑face, telephone, or digital channels.
- Resolve a wide range of enquiries and signpost customers to community assets and third‑sector partners where appropriate.
- Communicate ongoing service developments, campaigns, policy changes and the Council’s operating model in a clear manner.
- Maintain accurate record‑keeping using a customer relationship management system and ensure statutory compliance.
Qualifications & Requirements:
- Strong awareness of service developments and a sound understanding of statutory policies and internal procedures.
- Experience in customer service using a holistic, person‑centred approach.
- Ability to collaborate effectively with internal and external stakeholders while meeting statutory timescales.
- Basic DBS check required.
- Commitment to safeguarding and promoting the safety and welfare of children, young people and adults at risk.
Benefits:
- Competitive pension scheme.
- Enhanced annual leave allowance.
- Various perks and discount schemes.
Safer Recruitment & DBS: This role requires a Basic DBS check. Westmorland and Furness Council is committed to safeguarding and promoting the safety and welfare of children, young people and adults at risk.
Equality, Diversity, and Inclusion: Westmorland and Furness Council is committed to improving the diversity of its workforce to better reflect the communities we serve. We welcome applications from everyone and work to promote an inclusive, supportive culture that values and celebrates our differences. As a Disability Confident Leader, disabled applicants who meet the essential criteria of this job are guaranteed an interview. We also offer guaranteed interviews to Armed Forces personnel and veterans, and to those in care or care experienced and under 24 years old, who meet the essential criteria for the role.
Customer Service Advisor - WMF2989i in Penrith employer: The Cumbria County Council
Westmorland and Furness Council is an excellent employer, offering a supportive and inclusive work culture that values diversity and promotes employee growth. Located in the picturesque town of Penrith, this role as a Customer Service Advisor provides opportunities for hybrid working, competitive benefits including an enhanced annual leave allowance and a robust pension scheme, making it a rewarding place to build a meaningful career while serving the community.
Contact Details:
The Cumbria County Council Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor - WMF2989i in Penrith
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at The Cumbria County Council. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like The Cumbria County Council before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Advisor - WMF2989i in Penrith
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to The Cumbria County Council:Your cover letter is your chance to shine! Tell us why you want to work at The Cumbria County Council specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at The Cumbria County Council!
How to prepare for a job interview at The Cumbria County Council
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
