At a Glance
- Tasks: Support customers in improving housing standards and deliver the Warm Homes programme.
- Company: Join a flexible and supportive Housing Team at Westmorland and Furness Council.
- Benefits: Enjoy a competitive salary, pension scheme, enhanced leave, and various perks.
- Other info: Opportunities for growth and a commitment to diversity and inclusion.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: Customer service experience and strong administrative skills are preferred.
The predicted salary is between 28598 - 29540 € per year.
Location: Penrith
Contract Type: Fixed Term until March 2028
About this opportunity
A role that truly changes lives. Following an exciting restructure of our Housing Team, we are delighted to offer several new opportunities — including this rewarding role within our Housing Retrofit Team. If you are proactive, enthusiastic, and motivated to make a real difference, and you enjoy working with and supporting customers, this could be the perfect role for you.
About the Role
Working as part of our dedicated Housing Retrofit team, you will help deliver the Warm Homes programme and improve housing standards across Cumbria. Your work will directly involve customers to support and process their applications and give advice on the Government's Warm Homes Programme. In this role, you will:
- Provide a professional and high-level customer experience
- Provide the team with administrative support to assist with the delivery of the programme and contracts, to improve the energy efficiency of residents’ homes.
- Deal with customer enquiries offering advice and process applications.
- Deliver a high-quality service from initial referral through to completion of works, triaging enquiries
- Work closely with partners, contractors, and other professionals whilst building strong relationships
- Keep up to date with legislation and policy changes.
This is a fantastic opportunity to make a real difference. You will be joining a flexible, supportive, and responsive Housing Team where we work collectively to deliver the best outcomes for our residents.
Who we are looking for…
We are seeking someone who is:
- Flexible and dynamic to support the Housing Retrofit team based in Penrith
- Has the ability to organise their work in a logical manner and prioritise workloads effectively to meet deadlines
- An excellent communicator who can confidently challenge, negotiate, and engage with a wide range of people
- Empathetic and understanding when working with vulnerable individuals and families
- Organised, proactive, and committed to delivering high-quality services
- Skilled in IT and comfortable managing data for statutory reports and funding requirements
- Has an understanding of housing services, policies, and legislation
- Confident working in multi-agency environments
- Able to build strong external partnerships and maintain effective working relationships
Ideally, you will have customer experience and a strong administrative background. Above all, you will bring ambition, energy, and a collaborative approach to help continue growing and promoting our Home Improvement Agency.
Whilst this post is based in Penrith, you must have the ability to travel efficiently around the Westmorland and Furness area to support customers, the team and attend meetings.
What can we offer you!
Working at Westmorland and Furness Council you will receive a variety of benefits, including a competitive pension scheme, enhanced annual leave allowance and other various perks and discounts schemes.
Safer Recruitment
At Westmorland and Furness Council we are committed to safeguarding and promoting the safety and welfare of children, young people and adults at risk and we expect all workers, employees and volunteers to share our commitment.
Equality, Diversity, and Inclusion
Westmorland and Furness Council is committed to improving the diversity of its workforce to better reflect the communities we serve. We welcome applications from everyone and work to promote an inclusive, supportive culture that values and celebrates our differences.
Caseworker Housing Retrofit - WMF2947e in Penrith employer: The Cumbria County Council
Westmorland and Furness Council is an exceptional employer, offering a supportive and flexible work environment that prioritises employee well-being and professional growth. With a commitment to making a real difference in the community, employees benefit from a competitive pension scheme, enhanced annual leave, and various perks, all while working collaboratively within a dynamic Housing Retrofit team in the beautiful location of Penrith.
StudySmarter Expert Advice🤫
We think this is how you could land Caseworker Housing Retrofit - WMF2947e in Penrith
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Westmorland and Furness Council. Understand their values, mission, and the specifics of the Warm Homes programme. This will help you tailor your answers and show that you're genuinely interested in making a difference.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to customer service and teamwork. Think about examples from your past experiences where you've demonstrated empathy and problem-solving skills. We want you to shine!
✨Tip Number 3
Dress the part! Even if the interview is virtual, make sure you look professional. It shows respect for the opportunity and helps you feel more confident. Plus, it sets a positive tone for the conversation.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and keeps you fresh in their minds. And remember, apply through our website for the best chance at landing that role!
We think you need these skills to ace Caseworker Housing Retrofit - WMF2947e in Penrith
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the role of Caseworker in the Housing Retrofit Team. Use keywords from the job description to show that you understand what we're looking for.
Show Your Passion:Let your enthusiasm shine through! We want to see your motivation for making a difference in people's lives, especially when it comes to supporting vulnerable individuals and families. Share any relevant experiences that showcase your commitment.
Be Clear and Concise:When writing your application, keep it straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key points stand out. This will help us quickly see why you're a great fit for the team.
Apply Through Our Website:Don't forget to submit your application through our official website! It’s the best way to ensure we receive your details correctly and can process your application smoothly. Plus, you'll find all the info you need about the role there!
How to prepare for a job interview at The Cumbria County Council
✨Know the Warm Homes Programme
Familiarise yourself with the Warm Homes programme and its objectives. Understand how it impacts housing standards and energy efficiency in Cumbria, as this will show your genuine interest in the role and help you answer questions more effectively.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've provided excellent customer service. Highlight situations where you’ve dealt with vulnerable individuals or families, as empathy and understanding are key traits for this role.
✨Demonstrate Organisational Skills
Be ready to discuss how you prioritise workloads and manage your time effectively. You might be asked about specific tools or methods you use to stay organised, so think of practical examples that showcase your ability to handle multiple tasks.
✨Build Relationships
Think about how you would approach building strong relationships with partners and contractors. Prepare to discuss any previous experiences where you successfully collaborated with others, as teamwork is essential in this role.
