At a Glance
- Tasks: Administer Housing Benefits and support customers in their homes to ensure accurate service delivery.
- Company: Join Westmorland and Furness Council, a forward-thinking authority transforming public services.
- Benefits: Enjoy a competitive salary, generous leave, pension scheme, and exclusive discounts.
- Other info: Flexible working with travel across the district; we value diversity and inclusivity.
- Why this job: Make a real difference in your community while developing valuable skills in a supportive environment.
- Qualifications: Experience in Housing Benefits administration and strong communication skills are essential.
The predicted salary is between 32061 - 32597 £ per year.
Job reference: REQ00000020046
Posted: 21/05/2026
Closing: 04/06/2026
Location: PENRITH
Salary: £32,061.00 to £32,597.00
Contractual hours: 37
Basis: Full time
About this opportunity:
Westmorland and Furness Council is an ambitious authority that is shaping public services for the better, building on strong foundations and transforming them for the future. Do you enjoy working both independently and as part of a team in a fast‑paced and evolving environment? Are you confident dealing with customers face‑to‑face and committed to delivering high‑quality services in the community? We have an exciting opportunity within our Revenues & Benefits service for a highly motivated individual to work as a Benefits and Visiting Officer, as we continue to enhance and improve our services. This role is key in ensuring the accurate and timely administration of Housing Benefit and Council Tax Support, as well as the administration of Housing Benefit overpayment recovery and the newly introduced housing payments as part of the Crisis Resilience Fund. You will undertake visits to customers in their homes or other settings to verify information, provide support, and help prevent fraud and error. The successful candidate will support the delivery of a compliant, effective and customer‑focused Benefits Service, contributing to improved outcomes for our residents.
Qualifications and experience:
- An organised and motivated individual with experience or knowledge of Housing Benefits administration and relevant legislation.
- Someone confident in conducting face‑to‑face visits, with the ability to handle sensitive situations professionally and empathetically.
- A team player with excellent communication skills and a strong commitment to customer service.
- Ability to work accurately, manage workloads effectively, and meet deadlines.
- Strong problem‑solving skills and sound decision‑making abilities.
- Experience of working with a wide range of stakeholders, including vulnerable customers.
- Good IT skills, including Microsoft Office and relevant Revenues and Benefits systems.
- A flexible approach to work, including travel across the district.
The role will involve regular travel across Westmorland and Furness, and a valid driving licence with access to a vehicle is desirable.
Benefits:
Working at Westmorland and Furness Council you will receive a competitive pension scheme, enhanced annual leave allowance and other various perks and discounts schemes.
Equal opportunity:
Westmorland and Furness Council is committed to improving the diversity of its workforce to better reflect the communities we serve. We welcome applications from everyone and work to promote an inclusive, supportive culture that values and celebrates our differences. As a Disability Confident Leader, disabled applicants who meet the essential criteria of this job are guaranteed an interview. We also offer guaranteed interviews to Armed Forces personnel and veterans and those in care or care experienced and under 24 years old that meet the essential criteria for the role.
Benefits Officer WMF2961e in Penrith employer: The Cumbria County Council
Westmorland and Furness Council is an excellent employer, offering a supportive and inclusive work culture that prioritises employee well-being and professional growth. With competitive benefits such as a robust pension scheme and enhanced annual leave, employees are encouraged to thrive in their roles while making a meaningful impact in the community. The council's commitment to diversity and its status as a Disability Confident Leader further enhance its appeal, making it a rewarding place to work for those dedicated to public service.
Contact Details:
The Cumbria County Council Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Benefits Officer WMF2961e in Penrith
✨Tip Number 1
Get to know the company! Research Westmorland and Furness Council, their values, and recent projects. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your face-to-face communication skills. Since this role involves visiting customers, it’s crucial to be confident and empathetic. Role-play with a friend or family member to get comfortable handling sensitive situations.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local events related to public services. This can give you insider knowledge and potentially a foot in the door when applying through our website.
✨Tip Number 4
Be ready to showcase your problem-solving skills. Think of examples from your past experiences where you’ve successfully navigated challenges. This will demonstrate your ability to handle the demands of the Benefits Officer role effectively.
We think you need these skills to ace Benefits Officer WMF2961e in Penrith
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the Benefits Officer role. We want to see how you can contribute to our mission of delivering high-quality services in the community.
Showcase Your Customer Service Skills:Since this role involves face-to-face interactions, emphasise your experience in handling sensitive situations and providing support. We love candidates who can demonstrate empathy and professionalism in their communication.
Be Clear and Concise:When writing your application, keep it straightforward and to the point. We appreciate clarity, so make sure your key achievements and qualifications stand out without unnecessary fluff.
Apply Through Our Website:Don’t forget to submit your application through our official website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity with Westmorland and Furness Council.
How to prepare for a job interview at The Cumbria County Council
✨Know Your Benefits Inside Out
Make sure you brush up on your knowledge of Housing Benefits and Council Tax Support. Familiarise yourself with the relevant legislation and recent changes, as this will show your commitment to the role and help you answer questions confidently.
✨Practice Face-to-Face Scenarios
Since the role involves conducting home visits, practice handling sensitive situations in a professional and empathetic manner. Role-playing with a friend can help you feel more comfortable and prepared for real-life interactions.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled challenges in previous roles. Think about specific situations where you had to make sound decisions or resolve issues effectively, as this will demonstrate your ability to manage workloads and meet deadlines.
✨Highlight Your Team Player Attitude
Be ready to discuss your experience working with diverse stakeholders, especially vulnerable customers. Emphasise your communication skills and how you collaborate with others to deliver high-quality services, as this is crucial for the Benefits Officer role.
