At a Glance
- Tasks: Assist customers, provide information, and support library events in a dynamic environment.
- Company: Join Westmorland and Furness Council, dedicated to enhancing community services.
- Benefits: Enjoy a competitive pension, enhanced leave, and various discounts.
- Other info: Flexible hours with both in-person and virtual interview options available.
- Why this job: Make a real difference in your community while developing valuable skills.
- Qualifications: Customer service experience and effective communication skills are essential.
The predicted salary is between 20000 - 30000 £ per year.
The job requirements are detailed below. Where applicable the skills, qualifications and memberships required for this job have also been included.
Job details
Job reference REQ00000018537 Date posted 25/06/2025 Application closing date 27/07/2025 Location PENRITH Salary £25,183 (pro rata) Package Blank Contractual hours 0 Basis Part time Attachments Blank
Library and Customer Assistant - WMF3038e
Location: Penrith Library
Contract Type: Permanent
About this opportunity
Are you looking for a role where you can make a real difference? Have you got the drive, ambition and desire to improve services for your local community? Are you looking to develop a career in the public sector?
We are seeking to recruit two energetic and highly motivated individuals, with great customer service skills, for two zero hours posts to support our hard working team in Penrith Library
The role is extremely varied and requires individuals to:
- Be the first point of contact for customers.
- Provide information and deal effectively with customer enquiries, including help with IT enquiries – face to face, over the phone, written and digital.
- Carry out general library duties, help with the security of buildings and basic health and safety tasks.
- Support a wide range of events and activities for all ages.
- Work as part of a team.
Who we are looking for…
Successful candidates will have experience of delivering excellent customer service and supporting others in achieving this, effective communication skills, you will enjoy working as part of a team and will have a positive outlook to service development and change.
What can we offer you!
Working at Westmorland and Furness Council you will receive a variety of benefits, including a competitive pension scheme, enhanced annual leave allowance and other various perks and discounts schemes. For more information about life at Westmorland and Furness Council and what we can offer you, please visit our Careers site.Our benefits | Careers (westmorlandandfurness.gov.uk)
Would you like to find out more?
For further information about this role, such as responsibilities and essential criteria please view the below attachments:
We are currently operating both in-person and virtual interviews. Options will be discussed with candidates once they have been invited to the interview stage of the process for this specific position, and if you have any concerns or adjustments are needed, we are happy to discuss this with you.
Westmorland and Furness Council are now able to offer sponsorship for Skilled Worker Visa applications for eligible roles. Please note, we cannot guarantee the eligibility of all of our roles, therefore, if you would like more information on roles that may be eligible please visit the government website - Skilled Worker visa: eligible occupations and codes - GOV.UK .
Safer Recruitment & DBS
At Westmorland and Furness Council we are committed to safeguarding and promoting the safety and welfare of children, young people and adults at risk and we expect all workers, employees and volunteers to share our commitment.
Equality, Diversity, and Inclusion
Westmorland and Furness Council is committed to improving the diversity of its workforce to better reflect the communities we serve. We welcome applications from everyone and work to promote an inclusive, supportive culture that values and celebrates our differences.
As a Disability Confident Leader, disabled applicants, who meet the essential criteria of this job, are guaranteed an interview.
We also offer guaranteed interviews to Armed Forces personnel and veterans and those in care or care experienced and under 24 years old (someone who has been looked after by a local authority at any point, for any length of time, e.g. foster care, residential care, or under the guardianship of a local authority) that meet the essential criteria for the role.
#J-18808-LjbffrLibrary and Customer Assistant - WMF3038e in Penrith employer: The Cumbria County Council
At Westmorland and Furness Council, we pride ourselves on being an excellent employer that values community impact and employee development. Our supportive work culture fosters collaboration and innovation, offering a range of benefits including a competitive pension scheme and enhanced annual leave. Located in the heart of Penrith, this role as a Library and Customer Assistant provides a unique opportunity to engage with the local community while enjoying a flexible working environment.
Contact Details:
The Cumbria County Council Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Library and Customer Assistant - WMF3038e in Penrith
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at The Cumbria County Council. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like The Cumbria County Council before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Library and Customer Assistant - WMF3038e in Penrith
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to The Cumbria County Council:Your cover letter is your chance to shine! Tell us why you want to work at The Cumbria County Council specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at The Cumbria County Council!
How to prepare for a job interview at The Cumbria County Council
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
