At a Glance
- Tasks: Assist customers, provide information, and support library events in a dynamic environment.
- Company: Join Westmorland and Furness Council, dedicated to enhancing community services.
- Benefits: Enjoy a competitive pension, enhanced leave, and various discounts.
- Other info: Flexible hours with both in-person and virtual interview options available.
- Why this job: Make a real difference in your community while developing valuable skills.
- Qualifications: Customer service experience and effective communication skills are essential.
The predicted salary is between 20000 - 30000 £ per year.
The job requirements are detailed below. Where applicable the skills, qualifications and memberships required for this job have also been included.
Job details
Job reference REQ00000018537 Date posted 25/06/2025 Application closing date 27/07/2025 Location PENRITH Salary £25,183 (pro rata) Package Blank Contractual hours 0 Basis Part time Attachments Blank
Library and Customer Assistant - WMF3038e
Location: Penrith Library
Contract Type: Permanent
About this opportunity
Are you looking for a role where you can make a real difference? Have you got the drive, ambition and desire to improve services for your local community? Are you looking to develop a career in the public sector?
We are seeking to recruit two energetic and highly motivated individuals, with great customer service skills, for two zero hours posts to support our hard working team in Penrith Library
The role is extremely varied and requires individuals to:
- Be the first point of contact for customers.
- Provide information and deal effectively with customer enquiries, including help with IT enquiries – face to face, over the phone, written and digital.
- Carry out general library duties, help with the security of buildings and basic health and safety tasks.
- Support a wide range of events and activities for all ages.
- Work as part of a team.
Who we are looking for…
Successful candidates will have experience of delivering excellent customer service and supporting others in achieving this, effective communication skills, you will enjoy working as part of a team and will have a positive outlook to service development and change.
What can we offer you!
Working at Westmorland and Furness Council you will receive a variety of benefits, including a competitive pension scheme, enhanced annual leave allowance and other various perks and discounts schemes. For more information about life at Westmorland and Furness Council and what we can offer you, please visit our Careers site.Our benefits | Careers (westmorlandandfurness.gov.uk)
Would you like to find out more?
For further information about this role, such as responsibilities and essential criteria please view the below attachments:
We are currently operating both in-person and virtual interviews. Options will be discussed with candidates once they have been invited to the interview stage of the process for this specific position, and if you have any concerns or adjustments are needed, we are happy to discuss this with you.
Westmorland and Furness Council are now able to offer sponsorship for Skilled Worker Visa applications for eligible roles. Please note, we cannot guarantee the eligibility of all of our roles, therefore, if you would like more information on roles that may be eligible please visit the government website - Skilled Worker visa: eligible occupations and codes - GOV.UK .
Safer Recruitment & DBS
At Westmorland and Furness Council we are committed to safeguarding and promoting the safety and welfare of children, young people and adults at risk and we expect all workers, employees and volunteers to share our commitment.
Equality, Diversity, and Inclusion
Westmorland and Furness Council is committed to improving the diversity of its workforce to better reflect the communities we serve. We welcome applications from everyone and work to promote an inclusive, supportive culture that values and celebrates our differences.
As a Disability Confident Leader, disabled applicants, who meet the essential criteria of this job, are guaranteed an interview.
We also offer guaranteed interviews to Armed Forces personnel and veterans and those in care or care experienced and under 24 years old (someone who has been looked after by a local authority at any point, for any length of time, e.g. foster care, residential care, or under the guardianship of a local authority) that meet the essential criteria for the role.
#J-18808-LjbffrLibrary and Customer Assistant - WMF3038e in Penrith employer: The Cumbria County Council
At Westmorland and Furness Council, we pride ourselves on being an excellent employer that values community impact and employee development. Our supportive work culture fosters collaboration and innovation, offering a range of benefits including a competitive pension scheme and enhanced annual leave. Located in the heart of Penrith, this role as a Library and Customer Assistant provides a unique opportunity to engage with the local community while enjoying a flexible working environment.
Contact Details:
The Cumbria County Council Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Library and Customer Assistant - WMF3038e in Penrith
✨Tip Number 1
Familiarise yourself with the services offered at Penrith Library. Understanding the library's resources and community events will help you engage effectively with customers and demonstrate your enthusiasm for the role during interviews.
✨Tip Number 2
Brush up on your customer service skills by volunteering or taking part in community events. This experience will not only enhance your CV but also give you real-life examples to discuss during your interview.
✨Tip Number 3
Prepare to showcase your teamwork abilities. Think of specific instances where you've successfully collaborated with others, as this role requires working closely with a team to support library activities.
✨Tip Number 4
Research common IT queries that library customers might have. Being knowledgeable about basic IT support can set you apart from other candidates and show your readiness to assist patrons effectively.
We think you need these skills to ace Library and Customer Assistant - WMF3038e in Penrith
Some tips for your application 🫡
Understand the Role:Read the job description thoroughly to understand the responsibilities and requirements. Highlight key skills such as customer service experience and effective communication, which are essential for this position.
Tailor Your CV:Customise your CV to reflect your relevant experience in customer service and teamwork. Use specific examples that demonstrate your ability to handle enquiries and support events, as mentioned in the job description.
Craft a Compelling Cover Letter:Write a cover letter that showcases your passion for community service and your motivation to work in a library setting. Mention how your skills align with the role and express your enthusiasm for contributing to the team.
Proofread Your Application:Before submitting, carefully proofread your application materials for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in customer-facing roles.
How to prepare for a job interview at The Cumbria County Council
✨Showcase Your Customer Service Skills
Since the role requires excellent customer service, prepare examples from your past experiences where you successfully handled customer enquiries or resolved issues. Highlight your ability to communicate effectively and maintain a positive attitude.
✨Familiarise Yourself with Library Services
Research the services offered by Penrith Library and be ready to discuss how you can contribute to improving these services. Understanding the library's role in the community will show your genuine interest in the position.
✨Prepare for Teamwork Questions
As teamwork is essential for this role, think of instances where you collaborated with others to achieve a common goal. Be prepared to discuss how you handle conflicts and support your teammates.
✨Ask Thoughtful Questions
At the end of the interview, ask questions that demonstrate your interest in the role and the organisation. Inquire about upcoming events at the library or how they measure success in customer service, which shows your eagerness to contribute.
