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- Tasks: Support children and vulnerable adults on their journeys to school or training.
- Company: Join Westmorland and Furness Council's dedicated transport service.
- Benefits: Enjoy a competitive pension, enhanced leave, and various perks.
- Why this job: Make a real difference in the lives of those who need support.
- Qualifications: Caring individuals with a willingness to learn; experience is a plus.
- Other info: Flexible hours, term-time only, with opportunities for additional work.
The predicted salary is between 20000 - 28000 £ per year.
Location: Barrow/Kendal/Penrith. Contract Type: Permanent and Relief Staff. CTOT is the Council’s in-house Transport Service delivering home to school transport for mainstream and SEND pupils, and home to daycentre/training for adults with learning disabilities, across Westmorland and Furness Council.
Responsibilities
- As a Passenger Assistant, support children with Special Educational Needs and Disabilities (SEND) and vulnerable adults on journeys to school, college, or training.
- Ensure the safety and welfare of passengers from pick-up to drop-off; assist with boarding and alighting; support the driver when needed.
- Communicate effectively with parents/guardians, drivers, and schools; maintain accurate records; follow risk assessments to keep everyone safe.
Who we are looking for
- Caring, confident individuals who can remain calm in challenging situations, think on their feet, and be active and supportive throughout the journey.
- Able to follow instructions and work as part of a team.
- Willing to undertake safeguarding and health & safety training (provided) and hold an enhanced DBS clearance.
- Experience working with children or vulnerable adults is desirable but not essential—full training will be provided.
Working hours
- Term-time only, Monday to Friday
- Split shifts: approx. 07:30–09:30 and 14:30–16:30
- Flexible options available, including mornings or afternoons (job-share basis)
- Opportunities for additional work outside term time on adult transport
What can we offer you
Working at Westmorland and Furness Council you will receive a variety of benefits, including a competitive pension scheme, enhanced annual leave allowance and other various perks and discounts schemes.
For more information about life at Westmorland and Furness Council and what we can offer you, please visit our Careers site.
If you have any queries about this role or would like an informal chat about this opportunity, please contact:
- Helen Macdonald (Barrow Area Supervisor) on 07901 828440 or Helen.macdonald@cumbria.gov.uk
- Julie Mattimore (Business Partner, CTOT Transport Manager) on 07881 250004 or Julie.mattimore@cumbria.gov.uk
Application and Interview information
- Closing date: TBC
- Interview date: TBC
- We are currently operating both in-person and virtual interviews. Interview details such as venue/timings will be shared with successful candidates after shortlisting.
- If you have any concerns or adjustments are needed, we are happy to discuss this with you.
Safeguarding, DBS & Equality
Westmorland and Furness Council is committed to safeguarding and promoting the safety and welfare of children, young people and adults at risk. This role is exempt from the Rehabilitation of Offenders Act (ROA) 1974 and requires a satisfactory Enhanced DBS check with a Children’s/Adults Barred List check. It involves working in regulated activity with Adults and/or Children. It is an offence for people who are barred from working in regulated activity to apply for roles that require unsupervised work with Adults and/or Children. Westmorland and Furness Council is committed to improving workforce diversity. We welcome applications from everyone and promote an inclusive culture that values differences. We offer guaranteed interviews for certain groups per our equality and inclusion policies.
Passenger Assistant -WMF2642e in Kendal employer: The Cumbria County Council
Contact Detail:
The Cumbria County Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Passenger Assistant -WMF2642e in Kendal
✨Tip Number 1
Get to know the role inside out! Familiarise yourself with the responsibilities of a Passenger Assistant, especially how to support children and vulnerable adults. This will help you shine during interviews and show that you're genuinely interested.
✨Tip Number 2
Practice your communication skills! Since you'll be interacting with parents, drivers, and schools, being able to communicate clearly and confidently is key. Try role-playing scenarios with friends or family to boost your confidence.
✨Tip Number 3
Show off your teamwork skills! Think of examples from your past experiences where you've worked well in a team. This will demonstrate that you can collaborate effectively, which is super important for this role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the info you need about the role and the benefits we offer at Westmorland and Furness Council.
We think you need these skills to ace Passenger Assistant -WMF2642e in Kendal
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role of a Passenger Assistant. We want to see how you can support children and vulnerable adults, so don’t hold back on sharing relevant experiences!
Show Your Caring Nature: In your written application, let your caring and supportive personality shine through. Use examples that demonstrate your ability to remain calm in challenging situations and how you’ve helped others in the past. We’re looking for individuals who genuinely care!
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that’s easy to read, so make sure to organise your thoughts logically.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way to ensure it gets to us directly. Plus, you’ll find all the info you need about the role and our council there. We can’t wait to hear from you!
How to prepare for a job interview at The Cumbria County Council
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Passenger Assistant. Familiarise yourself with the needs of children with Special Educational Needs and Disabilities (SEND) and how to support vulnerable adults. This knowledge will help you answer questions confidently and show your genuine interest in the role.
✨Showcase Your Communication Skills
Effective communication is key in this role. Prepare examples of how you've successfully communicated with others in challenging situations. Think about times when you’ve had to explain something clearly or reassure someone who was anxious. This will demonstrate your ability to connect with passengers, parents, and colleagues.
✨Demonstrate Your Caring Nature
During the interview, highlight your caring attitude and ability to remain calm under pressure. Share personal experiences where you’ve supported someone in need, whether it’s a child or an adult. This will help the interviewers see that you have the right mindset for working with vulnerable individuals.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to think on your feet. Practice responding to hypothetical situations related to passenger safety and welfare. This will help you articulate your thought process and show that you can handle real-life challenges effectively.
