At a Glance
- Tasks: Support the Highways service by managing customer requests and analysing data for improvements.
- Company: Join Westmorland and Furness Council, a supportive and inclusive workplace.
- Benefits: Enjoy a competitive salary, pension scheme, enhanced leave, and various perks.
- Other info: Flexible working environment with opportunities for career growth.
- Why this job: Make a real difference in your community while developing your skills.
- Qualifications: Strong communication and customer service skills are essential.
The predicted salary is between 34434 - 35412 £ per year.
Location: Kendal
Contract Type: 6 months fixed-term contract
About this opportunity
Westmorland and Furness Council, Sustainable Transport and Highways service, are looking for an experienced, motivated and friendly individual to join us as a Highways Engagement Officer. The role will provide specialist support within the Highways service to ensure the effective management, handling and response to customer requests from service users. As part of the role you will work within a team of up to 10 people working alongside colleagues in the wider highways service, internal/external stakeholders and also the Council’s service centre, who act as the first point of contact for the highways service. You will have the opportunity to assist in the continuous development and maintenance of systems and processes. Analysing relevant data, including trends/recommendations relating to customer needs, ensuring customer satisfaction is a priority.
Who we are looking for…
The ideal candidate will be proactive, a good communicator and have excellent customer service skills. A flexible approach to working as a team or individual is required and the ability to manage individual or team workloads in an ever changing environment.
What can we offer you!
Working at Westmorland and Furness Council you will receive a variety of benefits, including a competitive pension scheme, enhanced annual leave allowance and other various perks and discounts schemes.
Would you like to find out more?
For further information about this role, such as responsibilities and essential criteria please view the below attachments: Post Specification Role Profile Application and Interview information.
Closing date: 28/06/26
Interview date: 07/07/26 & 08/07/26
We are currently operating both in-person and virtual interviews. Interview details such as venue/timings will be shared with successful candidates, following the shortlisting process. If you have any concerns or adjustments are needed, we are happy to discuss this with you. If you experience any technical difficulties applying for this role, please contact the HR Systems Team at HR.Systems@cumbria.gov.uk.
Safer Recruitment & DBS
At Westmorland and Furness Council we are committed to safeguarding and promoting the safety and welfare of children, young people and adults at risk and we expect all workers, employees and volunteers to share our commitment.
Equality, Diversity, and Inclusion
Westmorland and Furness Council is committed to improving the diversity of its workforce to better reflect the communities we serve. We welcome applications from everyone and work to promote an inclusive, supportive culture that values and celebrates our differences. As a Disability Confident Leader, disabled applicants, who meet the essential criteria of this job, are guaranteed an interview. We also offer guaranteed interviews to Armed Forces personnel and veterans and those in care or care experienced and under 24 years old that meet the essential criteria for the role.
Highways Engagement Officer - WMF3059e in Kendal employer: The Cumbria County Council
Westmorland and Furness Council is an excellent employer, offering a supportive work culture that prioritises employee well-being and professional growth. Located in the picturesque town of Kendal, employees benefit from a competitive pension scheme, enhanced annual leave, and various perks, all while contributing to meaningful community engagement through the Highways service. Join a team that values diversity and inclusion, ensuring that every voice is heard and appreciated.
Contact Details:
The Cumbria County Council Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Highways Engagement Officer - WMF3059e in Kendal
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We think you need these skills to ace Highways Engagement Officer - WMF3059e in Kendal
Some tips for your application 🫡
Highlight Relevant Experience:In the public sector, having experience in community engagement, policy analysis, or project management stands out. Make sure to showcase any previous roles or volunteer work that reflects your understanding of public service values and how they've shaped your career path.
Showcase Your Knowledge of the Sector:When you’re applying for a government role, it’s crucial to demonstrate your understanding of the current political landscape and public policies. Consider including articles you've written or relevant projects that underline your capability to engage with these concepts effectively.
Tailor Your CV to Reflect Core Competencies:Government positions often require a clear demonstration of competencies such as communication, teamwork, and problem-solving. Try to structure your CV to highlight these skills, using specific examples of how you’ve applied them in past experiences, ideally with quantifiable outcomes where possible.
Craft a Compelling Cover Letter:Your cover letter is your chance to tell your story and convey your passion for public service. Discuss why you want to work for The Cumbria County Council and how your values align with their mission. Be genuine and let your enthusiasm shine through—this can really set you apart from other candidates.
How to prepare for a job interview at The Cumbria County Council
✨Get to Know Public Sector Values
Before your interview with The Cumbria County Council, dig deep into their mission and values, especially how they align with public service and community impact. Understand the key policies or initiatives they are involved in – you’ll want to show that you genuinely care about serving the community.
✨Brush Up on Regulatory Knowledge
Brush up on the regulations, laws, and compliance standards relevant to the role you’re applying for. Since this is the government and public sector, they might throw technical questions related to policy frameworks or project management best practices that you'll need to navigate day-to-day.
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