At a Glance
- Tasks: Welcome and assist passengers, manage payments, and provide local information.
- Company: Join the Westmorland and Furness Council team with a focus on community and support.
- Benefits: Enjoy a competitive pension, enhanced leave, and exclusive perks.
- Other info: We celebrate diversity and offer guaranteed interviews for eligible applicants.
- Why this job: Flexible hours perfect for balancing work with studies or other commitments.
- Qualifications: Great communication skills and a friendly attitude are essential.
The predicted salary is between 12 - 15 £ per hour.
Overview
We are looking for enthusiastic internal applicants to join our team as a Ferry Host on a casual, zero-hour basis.
This flexible arrangement is suited to those looking for extra work based around other commitments, with shifts offered on an as-needed basis according to operational demands.
There is no obligation to accept every shift offered.
Responsibilities
- Welcoming and assisting passengers boarding and disembarking.
- Using contactless payment systems to manage payments.
- Providing local tourist information, directions, responding to passenger queries and resolving minor issues.
- Ensuring passenger safety and compliance with onboard procedures.
- Working as part of a small team to keep the ferry tidy and demonstrate safe working practices; all staff receive training.
- Preferred Qualifications
- Excellent communication and customer-facing experience.
- A team player who can also work independently.
Benefits
Working at Westmorland and Furness Council you will receive a variety of benefits, including a competitive pension scheme, an enhanced annual leave allowance, and other perks and discount schemes.
Safer Recruitment & DBS
We are committed to safeguarding and promoting the safety and welfare of children, young people and adults at risk and expect all workers, employees and volunteers to share our commitment.
Equality, Diversity, and Inclusion
Westmorland and Furness Council is committed to improving the diversity of its workforce to better reflect the communities we serve.
We welcome applications from everyone and work to promote an inclusive, supportive culture that values and celebrates our differences.
As a Disability Confident Leader, disabled applicants meeting the essential criteria are guaranteed an interview.
We also offer guaranteed interviews to Armed Forces personnel and veterans, and to those in care or care experienced and under 24 years old who meet the essential criteria.
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Ferry Host (zero hours) - WMF4004i in Kendal employer: The Cumbria County Council
Cumbria County Council is an excellent employer, offering a supportive work culture that prioritises diversity and inclusion. As a Lighting Engineer in the picturesque Lake District, you will benefit from competitive remuneration, opportunities for professional growth, and the chance to make a meaningful impact on local communities through innovative lighting solutions.
Contact Details:
The Cumbria County Council Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Ferry Host (zero hours) - WMF4004i in Kendal
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like The Cumbria County Council and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at The Cumbria County Council and let us see your personality shine through!
We think you need these skills to ace Ferry Host (zero hours) - WMF4004i in Kendal
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and The Cumbria County Council.
Get Familiar with Our Brand:Before applying, take some time to learn about The Cumbria County Council and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at The Cumbria County Council
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress The Cumbria County Council.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which The Cumbria County Council will surely appreciate.
