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- Tasks: Provide 1st line ICT support and enhance service delivery for the Council.
- Company: Join Westmorland and Furness Council, dedicated to community services and innovative technology solutions.
- Benefits: Enjoy a competitive pension, enhanced leave, and various perks and discounts.
- Why this job: Make a tangible impact in a collaborative environment while developing your technical skills.
- Qualifications: Looking for skilled individuals with a track record in customer-focused ICT support.
- Other info: Sponsorship available for Skilled Worker Visa applications; inclusive hiring practices.
The predicted salary is between 28598 - 29540 £ per year.
The job requirements are detailed below. Where applicable the skills, qualifications and memberships required for this job have also been included.
Job details
Job reference REQ00000018709 Date posted 25/07/2025 Application closing date 07/09/2025 Location Blank Salary £28,598 – £29,540 Package Blank Contractual hours 37 Basis Full time Attachments Blank
Location: Penrith, Kendal or Barrow +flexible working
Contract Type: Permanent (3 vacancies)
About thisopportunity
As an ICT Technician at Westmorland andFurness Council, you will play a crucial role in providing 1stline ICT Support for all aspects of our ICT Infrastructure andSystems. As part of the operations team, this role will provide1st line technical support services to all ICT end users withinthe Council covering on premise and cloud environments.
In this dynamic role, you will have theopportunity to implement best practices in ICT support, developand maintain strong relationships with various teams, and drivecontinuous improvement initiatives to enhance service delivery.Your technical and customer service skills will be vital inaligning our customer facing, ICT Support with the strategicgoals of Westmorland and Furness Council, ultimately contributingto the effective operation of our community services.
Join us in a collaborative environmentwhere your technical skills and innovative ideas will make atangible impact. If you are ready to take on a rewardingchallenge and help us elevate our ICT services, we encourage youto apply!
Who we arelooking for…
Westmorland and Furness Council are lookingfor three skilled ICT Technicians to join the operations team whoprovide 1st and 2nd line technical support for all ICT end userswithin the Council. In this pivotal role, you will ensure thedelivery of high-quality, customer focused 1st line ICT supportacross the organisation and drive continuous improvementinitiatives.
If you thrive in a fast-paced environmentand have a track record of enhancing business efficiency and highquality user experience, through the delivery of customer focusedsupport, then we want to hear from you! Join us in making apositive impact on our community by delivering innovativetechnology solutions. Apply now to become an integral part of ourteam!
What can weoffer you!
Working at Westmorland and Furness Councilyou will receive a variety of benefits, including a competitivepension scheme, enhanced annual leave allowance and other variousperks and discounts schemes. For more information about life atWestmorland and Furness Council and what we can offer you, pleasevisit our Careers site.Our benefits | Careers(westmorlandandfurness.gov.uk)
Would you liketo find out more?
For further information about this role,such as responsibilities and essential criteria please view thebelow attachments:
If you have any queries about this role orwould like an informal chat about this opportunity, then pleasecontact Ben Wright atBen.Wright@westmorlandandfurness.gov.uk.
Application andInterview information
Interview date:23rd, 24th or 25th September 2025
Interviews will be in-person in Penrith ifyou have any concerns or adjustments are needed, we are happy todiscuss.
Westmorland and Furness Council are nowable to offer sponsorship for Skilled Worker Visa applicationsfor eligible roles. Please note, we cannot guarantee theeligibility of all of our roles, therefore, if you would likemore information on roles that may be eligible please visit thegovernment website – Skilled Worker visa: eligible occupations and codes -GOV.UK .
SaferRecruitment & DBS
At Westmorland and Furness Council we arecommitted to safeguarding and promoting the safety and welfare ofchildren, young people and adults at risk and we expect allworkers, employees and volunteers to share our commitment.
Equality,Diversity, and Inclusion
Westmorland and Furness Council iscommitted to improving the diversity of its workforce to betterreflect the communities we serve. We welcome applications fromeveryone and work to promote an inclusive, supportive culturethat values and celebrates our differences.
As a Disability Confident Leader, disabledapplicants, who meet the essential criteria of this job, areguaranteed an interview.
We also offer guaranteed interviews toArmed Forces personnel and veterans and those in care or careexperienced and under 24 years old (someone who has been lookedafter by a local authority at any point, for any length of time,e.g. foster care, residential care, or under the guardianship ofa local authority) that meet the essential criteria for therole.
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ICT Technician - WMF2175e employer: The Cumbria County Council
Contact Detail:
The Cumbria County Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ICT Technician - WMF2175e
✨Tip Number 1
Familiarise yourself with the specific technologies and systems used by Westmorland and Furness Council. Research their ICT infrastructure and any recent projects or initiatives they have undertaken to show your genuine interest in the role.
✨Tip Number 2
Prepare to discuss your experience in providing 1st line support. Think of specific examples where you successfully resolved technical issues and how you ensured a high-quality user experience, as this will be crucial in your interview.
✨Tip Number 3
Network with current or former employees of Westmorland and Furness Council on platforms like LinkedIn. Engaging with them can provide valuable insights into the company culture and expectations for the ICT Technician role.
✨Tip Number 4
Demonstrate your commitment to continuous improvement in ICT support during your interview. Be ready to share ideas on how you would enhance service delivery and contribute to the strategic goals of the council.
We think you need these skills to ace ICT Technician - WMF2175e
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the ICT Technician position. Understand the key responsibilities and required skills, such as providing 1st line ICT support and enhancing user experience.
Tailor Your CV: Customise your CV to highlight relevant experience and skills that align with the job requirements. Emphasise your technical abilities and any previous roles in customer-focused support to demonstrate your suitability for the position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for technology and customer service. Mention specific examples of how you've successfully provided technical support in the past and how you can contribute to the goals of Westmorland and Furness Council.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in an ICT role.
How to prepare for a job interview at The Cumbria County Council
✨Understand the Role
Make sure you thoroughly read the job description and understand the responsibilities of an ICT Technician. Familiarise yourself with 1st line support tasks and the specific technologies mentioned, as this will help you answer questions confidently.
✨Showcase Your Technical Skills
Prepare to discuss your technical skills in detail. Be ready to provide examples of how you've successfully resolved ICT issues in the past, particularly in a customer-focused environment. Highlight any experience with both on-premise and cloud systems.
✨Demonstrate Customer Service Excellence
Since this role involves providing support to end users, be prepared to discuss your approach to customer service. Share examples of how you've handled difficult situations or improved user experiences in previous roles.
✨Ask Insightful Questions
Prepare a few thoughtful questions to ask at the end of your interview. This could include inquiries about the team dynamics, ongoing projects, or how the council measures success in ICT support. It shows your genuine interest in the role and the organisation.
