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- Tasks: Join our team as an ICT Field Engineer, providing 2nd line support and managing installations.
- Company: Cumberland Council is dedicated to delivering innovative ICT services across the region.
- Benefits: Enjoy a competitive salary, flexible working hours, and opportunities for professional growth.
- Why this job: Be part of exciting ICT projects that enhance community services and improve technology use.
- Qualifications: In-depth knowledge of computer technology and experience in a similar role are essential.
- Other info: Guaranteed interviews for eligible applicants and a commitment to diversity and inclusion.
The predicted salary is between 28900 - 29000 £ per year.
Job reference: REQ00000018237
Date posted: 22/04/2025
Application closing date: 22/06/2025
Location: Kendal
Salary: £33,945 to £34,834
Contractual hours: 37
Basis: Full time
About this opportunity:
Cumberland Council is currently delivering a hosted ICT Service for Cumberland Council, Westmoreland and Furness Council and Cumbria Fire and Rescue Service. This is an exciting and challenging time to join us, as throughout the organisation we are working in many new ways, and our team is ensuring as many service areas and working scenarios are supported.
Our Service:
The Field Engineers are currently involved in many ICT improvement initiative projects which include the implementation of the new Cumberland Council Infrastructure and devices, ICT Modernisation for Care Homes and Cumbria Fire, Samsung Tablets, Windows 11 to improve remote working, Library and ICT Improvement program, a reliable Room Booking System throughout the Council and Surface Hubs for Remote Meetings, Smartphones for all staff to ensure a more reliable and constant service.
The Role:
As a Field Engineer, you will work as part of a team of 15, managing and organizing the imaging, installation and 2nd Line support of a variety of ICT related products and equipment to the Council’s many ICT end-users spread throughout the Kendal area (and also Barrow area when required). You will work directly with key service areas, providing advanced technical skills and expertise to help successfully deliver projects and improvement initiatives, as well as delivering technical training to end-users and colleagues as and when required.
Who we are looking for:
The ideal candidate will work in a flexible, professional manner, and be an excellent team player, as this role involves liaising with the wider ICT Team, ICT end-users and third-party suppliers. We are looking for a great communicator, who can develop professional relationships and can adapt to their audience in an effective and engaging way. It is essential you have in-depth knowledge of computer technology, installation and configuration of Smartphones, printers, PCs, laptops, Tablets, Kyocera MFD Printers and other related hardware, and networking, as well as experience in a similar role.
If this sounds like you, and you’d like to join our team, then please apply today. This role is available on a permanent basis.
Contact:
For more information about the role or to arrange an informal chat prior to your application, please contact Julia Trees by email at julia.trees@cumbria.gov.uk
Guaranteed Interviews:
We offer a guaranteed interview to the following applicants as long as your application can demonstrate you meet the essential criteria for the role:
- Those who consider themselves disabled as defined by the Equality Act 2010
- Those in care or who have left care and are aged 24 and under
- Armed forces veterans whose last long term substantive employer was the armed forces
Diversity, Inclusion & Adjustments:
We’re dedicated to enhancing the diversity of our workforce and we encourage applications from individuals of all backgrounds. If you need any reasonable adjustments to participate in the recruitment process, please let either the hiring manager or our Resourcing Team know by emailing Resourcing@Cumberland.gov.uk.
Application and Interview information:
Closing date: 22nd June 2025
Interview date: W/C 30th June 2025
Please note this role may close early subject to demand. If you’re interested in applying, you should apply well before the advised closing date. We cannot accept applications once the role has closed.
ICT Field Engineer - CMB1736e employer: The Cumbria County Council
Contact Detail:
The Cumbria County Council Recruiting Team
julia.trees@cumbria.gov.uk
StudySmarter Expert Advice 🤫
We think this is how you could land ICT Field Engineer - CMB1736e
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Windows 11, Samsung Tablets, and Kyocera MFD Printers. Having hands-on experience or knowledge about these tools will help you stand out during discussions.
✨Tip Number 2
Prepare to discuss your previous experiences in ICT support roles, especially any projects where you contributed to service improvements or technical training. Be ready to share specific examples that demonstrate your problem-solving skills and teamwork.
✨Tip Number 3
Research Cumberland Council and its current ICT initiatives. Understanding their goals and challenges will allow you to tailor your conversation during the interview, showing that you're genuinely interested in contributing to their mission.
✨Tip Number 4
Practice your communication skills, as the role requires liaising with various stakeholders. Consider role-playing scenarios where you explain technical concepts to non-technical users, which will showcase your ability to adapt your communication style.
We think you need these skills to ace ICT Field Engineer - CMB1736e
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the ICT Field Engineer position. Tailor your application to highlight how your skills and experiences align with these specific needs.
Highlight Relevant Experience: In your CV and cover letter, emphasise your previous experience in ICT support, particularly in 2nd line support roles. Mention any specific technologies or projects you've worked on that relate to the role, such as installation and configuration of hardware and software.
Showcase Soft Skills: Cumberland Council values communication and teamwork. Make sure to include examples of how you've successfully collaborated with teams or communicated technical information to non-technical users in your application.
Follow Application Instructions: Ensure you follow all application instructions carefully. This includes submitting your application before the closing date and providing any required documents. Double-check for completeness and accuracy to avoid any issues.
How to prepare for a job interview at The Cumbria County Council
✨Know Your Technical Stuff
As an ICT Field Engineer, you'll need to demonstrate your in-depth knowledge of computer technology and hardware installation. Brush up on your understanding of Smartphones, PCs, laptops, and networking to confidently answer technical questions.
✨Showcase Your Communication Skills
This role requires excellent communication skills, so be prepared to discuss how you've effectively communicated with team members and end-users in the past. Think of examples where you adapted your communication style to suit different audiences.
✨Highlight Teamwork and Independence
The job involves both teamwork and independent work. Be ready to share experiences that showcase your ability to collaborate with others while also managing your own tasks efficiently. This will demonstrate your versatility as a candidate.
✨Emphasise Your Problem-Solving Abilities
You'll be tasked with analysing and resolving product issues, so prepare to discuss specific challenges you've faced in previous roles and how you approached solving them. This will show your potential employer that you're proactive and resourceful.
