At a Glance
- Tasks: Support housing standards officers and manage casework to improve living conditions.
- Company: Join the Westmorland and Furness Council, dedicated to community welfare.
- Benefits: Enjoy a competitive salary, pension scheme, and generous annual leave.
- Other info: Flexible working environment with opportunities for personal growth.
- Why this job: Make a real difference in people's lives by improving housing standards.
- Qualifications: Organisational skills and a proactive attitude; training provided.
The predicted salary is between 28598 - 29540 £ per year.
Location: Barrow-in-Furness
Contract Type: Permanent
About this opportunity
A role that truly changes lives. Following an exciting restructure of our Housing Team, we are delighted to offer several new opportunities — including these rewarding roles within our Housing Standards Team. If you are proactive, enthusiastic, and motivated to make a real difference, and you enjoy working with and supporting customers, this could be the perfect role for you.
About the Role
Working as part of our Housing Standards team, you will provide essential casework and administrative support to officers responsible for regulating housing conditions in the private rented sector across South Lakeland/Eden. This is primarily a back office role that helps ensure housing standards cases progress efficiently and that officers are supported to take appropriate action where housing conditions fall below acceptable standards.
You will assist with the management of housing standards cases by coordinating information, preparing documentation and supporting communication with tenants, landlords and partner agencies.
In this role, you will:
- Provide casework support to Housing Standards Officers dealing with complaints about housing conditions in the private rented sector
- Assist with preparing correspondence, statutory notices and other enforcement documentation
- Maintain accurate case records and update the council’s housing systems and case management databases
- Liaise with tenants, landlords and managing agents to gather information and support the progression of housing standards cases
- Support the coordination of property inspections and follow up actions
- Assist with evidence gathering and documentation required to support housing enforcement cases
- Support the administration of enforcement related costs including processing invoices, maintaining financial records and assisting with recharge arrangements where the council has incurred costs through enforcement activity or works undertaken
- Work collaboratively with colleagues and partner agencies to help resolve housing issues and improve housing standards across the area
You will be joining a flexible, supportive, and responsive Housing Team where we work collectively to deliver the best outcomes for our residents.
Who we are looking for…
We are looking for someone who is organised, proactive and interested in improving housing conditions across our communities. You will be someone who:
- Has strong organisational and administrative skills
- Is confident managing information and maintaining accurate records
- Communicates clearly and professionally with tenants, landlords and colleagues
- Can support officers with casework and regulatory processes
- Is comfortable working with digital systems and databases
- Can manage competing priorities and work to deadlines
- Works well both independently and as part of a team
Experience of housing, environmental health or regulatory services would be helpful but is not essential, as training will be provided.
What can we offer you!
Working at Westmorland and Furness Council you will receive a variety of benefits, including a competitive pension scheme, enhanced annual leave allowance and other various perks and discounts schemes.
Would you like to find out more?
For further information about this role, such as responsibilities and essential criteria please view the below attachments:
Closing date: 26/07/2026
Interview date: 14th/08/2026
We are currently operating both in-person and virtual interviews. Interview details such as venue/timings will be shared with successful candidates, following the shortlisting process. If you have any concerns or adjustments are needed, we are happy to discuss this with you.
Safer Recruitment & DBS
At Westmorland and Furness Council we are committed to safeguarding and promoting the safety and welfare of children, young people and adults at risk and we expect all workers, employees and volunteers to share our commitment.
Equality, Diversity, and Inclusion
Westmorland and Furness Council is committed to improving the diversity of its workforce to better reflect the communities we serve. We welcome applications from everyone and work to promote an inclusive, supportive culture that values and celebrates our differences.
Housing Standards Case Worker - WMF3104e employer: The Cumbria County Council
Cumbria County Council is an excellent employer, offering a supportive work culture that prioritises diversity and inclusion. As a Lighting Engineer in the picturesque Lake District, you will benefit from competitive remuneration, opportunities for professional growth, and the chance to make a meaningful impact on local communities through innovative lighting solutions.
Contact Details:
The Cumbria County Council Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Housing Standards Case Worker - WMF3104e
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