At a Glance
- Tasks: Support children and vulnerable adults on their journeys to school or training.
- Company: Join the caring team at Westmorland and Furness Council.
- Benefits: Enjoy a competitive salary, pension scheme, and enhanced annual leave.
- Other info: Flexible working hours and opportunities for additional work during holidays.
- Why this job: Make a real difference in the lives of those with Special Educational Needs.
- Qualifications: Caring individuals with good communication skills; experience with children is a plus.
The predicted salary is between 24796 - 25185 £ per year.
Join our dedicated team within Children’s Services at Westmorland and Furness Council and make a real difference every day. As a Passenger Assistant, you’ll play a vital role in supporting children with Special Educational Needs and Disabilities (SEND) and vulnerable adults on their journeys to school, college, or training.
You will ensure the safety and welfare of passengers from pick-up to drop-off, assist with boarding and alighting, and support the driver when needed. You’ll communicate effectively with parents, guardians, drivers, and schools, maintain accurate records, and follow risk assessments to keep everyone safe.
Who we are looking for…
We’re looking for caring, confident individuals who can remain calm in challenging situations, think on their feet, and be active and supportive throughout the journey. Good record keeping is desirable. You should be able to follow instructions and work as part of a team. You must be willing to undertake safeguarding and health & safety training (provided). Experience working with children or vulnerable adults is desirable but not essential—full training will be provided.
Working hours
- Term-time only, Monday to Friday
- Split shifts: approx. 07:30–09:30 and 14:30–16:30
- Flexible options may be available, including mornings or afternoons (job-share basis)
- Opportunities for additional work outside term time on adult transport
What can we offer you!
Working at Westmorland and Furness Council you will receive a variety of benefits, including a competitive pension scheme, enhanced annual leave allowance and other various perks and discounts schemes.
Application and Interview information
Closing date: 26th June 2026
Interview date: Week commencing 6th July 2026
We are currently operating both in-person and virtual interviews. Interview details such as venue/timings will be shared with successful candidates, following the shortlisting process. If you have any concerns or adjustments are needed, we are happy to discuss this with you.
At Westmorland and Furness Council we are committed to safeguarding and promoting the safety and welfare of children, young people and adults at risk and we expect all workers, employees and volunteers to share our commitment. This role is exempt from the Rehabilitation of Offenders Act (ROA) 1974 and requires an enhanced DBS check with a Children’s and Adults Barred List check.
Westmorland and Furness Council is committed to improving the diversity of its workforce to better reflect the communities we serve. We welcome applications from everyone and work to promote an inclusive, supportive culture that values and celebrates our differences.
CTOT Passenger Assistant - WMF2980e employer: The Cumbria County Council
At Westmorland and Furness Council, we pride ourselves on being an exceptional employer dedicated to making a positive impact in our community. As a Passenger Assistant, you will enjoy a supportive work culture that values teamwork and personal growth, alongside competitive benefits such as a robust pension scheme and enhanced annual leave. Our commitment to safeguarding and inclusivity ensures that every employee feels valued and empowered to contribute meaningfully to the lives of children and vulnerable adults in Kendal and Barrow.
Contact Details:
The Cumbria County Council Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land CTOT Passenger Assistant - WMF2980e
✨Tip Number 1
Get to know the role inside out! Familiarise yourself with the responsibilities of a Passenger Assistant and think about how your experiences align with what they’re looking for. This will help you shine during interviews.
✨Tip Number 2
Network like a pro! Reach out to current or former employees at Westmorland and Furness Council on LinkedIn. They can give you insider tips and maybe even put in a good word for you!
✨Tip Number 3
Practice makes perfect! Prepare for potential interview questions by role-playing with a friend. Focus on scenarios related to working with children and vulnerable adults, as this is key for the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest updates and opportunities there.
We think you need these skills to ace CTOT Passenger Assistant - WMF2980e
Some tips for your application 🫡
Be Yourself:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your experiences and what makes you passionate about supporting children and vulnerable adults.
Tailor Your Application:Make sure to read the job description carefully and highlight how your skills match what we’re looking for. Mention any relevant experience, even if it’s not directly related, and show us why you’d be a great fit for our team!
Keep It Clear and Concise:We appreciate a well-structured application. Use clear language and keep your sentences short and to the point. This helps us understand your qualifications quickly and easily, making it easier for us to see your potential.
Apply Through Our Website:Don’t forget to submit your application through our official website! It’s the best way to ensure we receive all your details correctly and gives you a chance to explore more about us and what we offer.
How to prepare for a job interview at The Cumbria County Council
✨Know Your Role
Familiarise yourself with the responsibilities of a Passenger Assistant. Understand the importance of supporting children with Special Educational Needs and Disabilities (SEND) and how to ensure their safety during transport. This knowledge will help you answer questions confidently and demonstrate your commitment to the role.
✨Show Your Caring Side
During the interview, highlight any experiences that showcase your caring nature and ability to remain calm in challenging situations. Whether it's working with children or vulnerable adults, share specific examples that illustrate your empathy and supportiveness.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to think on your feet. Practice responding to situations you might encounter as a Passenger Assistant, such as handling a child who is upset or managing a safety concern during transport.
✨Ask Thoughtful Questions
At the end of the interview, take the opportunity to ask questions about the team dynamics, training provided, or the council's approach to safeguarding. This shows your genuine interest in the role and helps you gauge if it’s the right fit for you.
