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- Tasks: Lead the implementation of CRM systems to enhance customer experience and support service transformation.
- Company: Join Westmorland and Furness Council, a forward-thinking team driving digital innovation.
- Benefits: Enjoy a competitive pension, enhanced leave, and various perks and discounts.
- Why this job: Be part of a dynamic team shaping the future through digital transformation.
- Qualifications: Skills in CRM implementation and stakeholder management are essential.
- Other info: Flexible working options and sponsorship for Skilled Worker Visa available.
The predicted salary is between 45091 - 46142 £ per year.
The job requirements are detailed below. Where applicable, the skills, qualifications, and memberships required for this job have also been included.
Job details
Job reference REQ00000018755 Date posted 05/08/2025 Application closing date 14/09/2025 Location Various Locations Salary £45,091 – £46,142 Package Blank Contractual hours 37 Basis Full time Attachments Blank
CRM Delivery Manager – WMF2195e
Location: Penrith, Kendal or Barrow, including flexible working
Contract Type: Fixed term – 2 years
About this opportunity
We’re excited to announce a range of new opportunities across all areas of our Digital Innovation Team. As we embark on an ambitious journey of digital transformation, there’s never been a better time to get involved.
We’re looking for talented individuals to help shape the future of our organisation.
Come be a part of a dynamic, forward-thinking team that’s driving real change.
We are looking for a skilled and driven CRM Delivery Manager to join our Digital Innovation Team and play a key role in the implementation and consolidation of our CRM and digital platforms.
This newly created, time-limited post will lead the deployment and integration of Customer Relationship Management (CRM) systems into the Council’s business infrastructure.
Who we are looking for…
As CRM Delivery Manager, you will oversee the full lifecycle of CRM implementation, from initial planning through to execution. You will ensure that the CRM system meets the business needs and integrates seamlessly with line-of-business applications. Working closely with stakeholders, you will deliver a solution that enhances the customer experience and supports broader service transformation goals.
What can we offer you!
Working at Westmorland and Furness Council, you will receive a variety of benefits, including a competitive pension scheme, enhanced annual leave allowance, and other perks and discounts. For more information about life at Westmorland and Furness Council and what we can offer, please visit our Careers site. Our benefits | Careers(westmorlandandfurness.gov.uk)
Would you like to find out more?
For further information about this role, such as responsibilities and essential criteria, please view the attachments below.
If you have any queries about this role or would like an informal chat about this opportunity, please contact Lynne Davidson at
Application and Interview information
Interview date: 23rd September 2025
We are currently operating both in-person and virtual interviews. Options will be discussed with candidates once they have been invited to the interview stage. If you have any concerns or adjustments are needed, we are happy to discuss this with you.
Westmorland and Furness Council are now able to offer sponsorship for Skilled Worker Visa applications for eligible roles. Please note, we cannot guarantee the eligibility of all roles. For more information, visit the government website – Skilled Worker visa: eligible occupations and codes – GOV.UK.
Safer Recruitment & DBS
At Westmorland and Furness Council, we are committed to safeguarding and promoting the safety and welfare of children, young people, and adults at risk. We expect all workers, employees, and volunteers to share our commitment.
Equality, Diversity, and Inclusion
Westmorland and Furness Council is committed to improving workforce diversity to better reflect our communities. We welcome applications from everyone and promote an inclusive, supportive culture that values and celebrates differences.
As a Disability Confident Leader, disabled applicants who meet the essential criteria are guaranteed an interview.
We also offer guaranteed interviews to Armed Forces personnel and veterans, and those in care or care-experienced under 24 years old (someone who has been looked after by a local authority at any point, e.g., foster care, residential care, or under the guardianship of a local authority) that meet the essential criteria for the role.
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CRM Delivery Manager - WMF2195e employer: The Cumbria County Council
Contact Detail:
The Cumbria County Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land CRM Delivery Manager - WMF2195e
✨Tip Number 1
Familiarise yourself with the specific CRM systems that Westmorland and Furness Council uses or plans to implement. Understanding their functionalities and how they integrate with existing business applications will give you a significant edge during discussions.
✨Tip Number 2
Network with current employees or professionals in similar roles within the digital innovation space. Engaging in conversations about their experiences can provide valuable insights into the company culture and expectations for the CRM Delivery Manager position.
✨Tip Number 3
Prepare to discuss your experience with stakeholder management and how you've successfully led projects in the past. Highlighting your ability to communicate effectively with various teams will demonstrate your suitability for overseeing the full lifecycle of CRM implementation.
✨Tip Number 4
Research the broader goals of the Digital Innovation Team at Westmorland and Furness Council. Understanding their vision for digital transformation will allow you to align your skills and experiences with their objectives, making you a more compelling candidate.
We think you need these skills to ace CRM Delivery Manager - WMF2195e
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the CRM Delivery Manager position. Understand the key responsibilities and required skills, as this will help you tailor your application to highlight relevant experiences.
Tailor Your CV: Customise your CV to reflect the specific skills and experiences that align with the CRM Delivery Manager role. Emphasise your experience in CRM systems, project management, and stakeholder engagement, as these are crucial for the position.
Craft a Compelling Cover Letter: Write a cover letter that not only introduces yourself but also explains why you are a great fit for the role. Use specific examples from your past work to demonstrate how your skills can contribute to the digital transformation goals of the organisation.
Proofread Your Application: Before submitting your application, make sure to proofread all documents for spelling and grammatical errors. A polished application reflects attention to detail and professionalism, which are important traits for a CRM Delivery Manager.
How to prepare for a job interview at The Cumbria County Council
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a CRM Delivery Manager. Familiarise yourself with CRM systems and how they integrate into business processes, as this will help you answer questions confidently.
✨Showcase Your Experience
Prepare to discuss your previous experience with CRM implementations. Highlight specific projects where you led the deployment and integration of CRM systems, focusing on the outcomes and improvements achieved.
✨Engage with Stakeholders
Demonstrate your ability to work closely with stakeholders. Be ready to share examples of how you've collaborated with different teams to ensure that the CRM system meets business needs and enhances customer experience.
✨Ask Insightful Questions
Prepare thoughtful questions about the organisation's digital transformation journey and the role of the CRM system within it. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
