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- Tasks: Lead and develop teams to deliver high-quality business support services.
- Company: Join Westmorland and Furness Council, making a real difference in your community.
- Benefits: Enjoy a competitive salary, generous leave, and a supportive work environment.
- Why this job: Be a key player in improving local services and outcomes for residents.
- Qualifications: Experience in leadership and strong organisational skills are essential.
- Other info: Flexible working options and commitment to diversity and inclusion.
The predicted salary is between 34434 - 35412 £ per year.
The job requirements are detailed below. Where applicable the skills, qualifications and memberships required for this job have also been included.
Job reference: REQ00000019777
Date posted: 18/03/2026
Application closing date: 08/04/2026
Location: Barrow in Furness
Salary: £34,434 - £35,412
Contractual hours: 37
Basis: Full time
About this opportunity:
Are you an experienced and motivated leader looking to make a real difference for the people of Westmorland and Furness? We are seeking a Business Support Team Leader to play a key role in delivering efficient, high quality business support services across a range of council functions. In this vital role, you will contribute to improving outcomes for our communities by overseeing the day-to-day organisation and delivery of effective business support. You will ensure teams are led effectively, responsive and adaptable, enabling services to operate smoothly and meet changing demands. Experience of improving work procedures and leading staff through change will be an advantage.
What You’ll Be Doing:
- Lead and develop teams – supervising, recruiting, motivating and supporting business support staff across the directorate, while ensuring HR policies and procedures are implemented effectively.
- Coordinate and allocate work – managing workflows to ensure capacity is used flexibly and efficiently, monitoring performance, and acting as systems administrator and service lead when needed.
- Resolve complex operational issues – making informed day-to-day decisions, addressing queries and challenges from a wide range of stakeholders, and approving actions outside standard processes where required.
- Ensure statutory compliance – checking systems and processes to ensure statutory obligations, deadlines and reporting requirements are consistently met, alongside monitoring performance and management information.
- Drive service improvement – identifying opportunities for change, contributing to service reviews, and participating in projects aimed at enhancing quality and efficiency.
Why Join Us?
This is an exciting opportunity to influence how services operate, support continuous improvement, and lead teams who play a crucial role in delivering positive outcomes for the people of Westmorland and Furness. You will be part of a dedicated, collaborative environment where your leadership and expertise will be valued.
Who we are looking for…
Our ideal candidate will be:
- An experienced and confident leader who is committed to improving outcomes for the people of Westmorland and Furness.
- Someone who leads and motivates others with confidence, able to supervise, develop and support business support teams while applying HR policies appropriately.
- A proactive thinker and planner, ensuring work is coordinated effectively, resources are used flexibly and performance is monitored to meet changing service needs.
- A decision-maker who handles complex queries and issues from a wide range of stakeholders with professionalism and clarity.
- Responsible for compliance, ensuring statutory requirements, deadlines and internal processes are consistently checked and met.
- Someone who drives service improvement, offering constructive recommendations, supporting change initiatives and contributing to project work that enhances service delivery.
- Calm and dependable in challenging situations, including supporting the organisation’s emergency response when needed.
Above all, our ideal candidate will be a reliable, adaptable and positive team leader who is passionate about delivering excellent business support services that help our communities thrive. Our successful candidate will bring a strong combination of technical ability, leadership experience and practical knowledge.
Based on the role requirements, they should have:
- A relevant qualification at NVQ Level 3 or 4, or equivalent experience/knowledge in related work areas.
- Proven experience supervising, motivating and allocating work to staff, ensuring teams remain productive and supported.
- Strong customer service experience, including effective communication with a wide range of stakeholders and members of the public.
- Competence working with Microsoft Office applications, including Word, Excel, Outlook, PowerPoint and SharePoint.
- Experience developing and maintaining accurate administration systems, with the ability to influence and monitor their effectiveness.
- Experience developing and monitoring service performance, ensuring processes and outcomes are continuously reviewed and improved.
- Knowledge of diverse and complex processes, systems and procedures within a business support environment.
- Ability to travel, as required for the needs of the service.
What can we offer you!
Working at Westmorland and Furness Council you will receive a variety of benefits, including a competitive pension scheme, enhanced annual leave allowance and other various perks and discounts schemes.
If you have any queries about this role or would like an informal chat about this opportunity, then please contact Dan Crockford on daniel.crockford@westmorlandandfurness.gov.uk or 07500 129272.
Safer Recruitment & DBS:
At Westmorland and Furness Council we are committed to safeguarding and promoting the safety and welfare of children, young people and adults at risk and we expect all workers, employees and volunteers to share our commitment.
Equality, Diversity, and Inclusion:
Westmorland and Furness Council is committed to improving the diversity of its workforce to better reflect the communities we serve. We welcome applications from everyone and work to promote an inclusive, supportive culture that values and celebrates our differences.
Business Support Team Leader - WMF2829e employer: The Cumbria County Council
Contact Detail:
The Cumbria County Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Support Team Leader - WMF2829e
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the lookout for opportunities, especially for roles like Business Support Team Leader. You never know who might have the inside scoop on a job opening!
✨Tip Number 2
Prepare for those interviews! Research the council's values and recent projects. Tailor your answers to show how your leadership skills can make a real difference in improving outcomes for the community. Practice common interview questions with a friend to boost your confidence.
✨Tip Number 3
Show off your adaptability! In your interviews, share examples of how you've successfully led teams through change. Highlight your experience in managing workflows and resolving complex issues, as these are key for the Business Support Team Leader role.
✨Tip Number 4
Don't forget to apply through our website! It's the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining us at Westmorland and Furness Council. Good luck!
We think you need these skills to ace Business Support Team Leader - WMF2829e
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your experience aligns with the role of Business Support Team Leader. Use keywords from the job description to show that you understand what we're looking for.
Showcase Your Leadership Skills: Since this role is all about leading and developing teams, don’t forget to share specific examples of how you've motivated and supported staff in the past. We want to see your leadership style in action!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use bullet points where possible to make it easy for us to read through your qualifications and experiences quickly.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way to ensure we receive all your details correctly and can process your application smoothly.
How to prepare for a job interview at The Cumbria County Council
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the job description. Familiarise yourself with the key responsibilities and required skills for the Business Support Team Leader position. This will help you tailor your answers to demonstrate how your experience aligns with what they’re looking for.
✨Showcase Your Leadership Skills
As a potential leader, it’s crucial to highlight your experience in supervising and motivating teams. Prepare specific examples of how you've successfully led teams through change or improved work procedures. This will show that you can handle the demands of the role effectively.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and decision-making skills. Think of scenarios where you resolved complex operational issues or made informed decisions under pressure. Practising these responses will help you feel more confident during the interview.
✨Demonstrate Your Commitment to Service Improvement
The role emphasises driving service improvement, so be ready to discuss how you've contributed to enhancing quality and efficiency in previous positions. Share any constructive recommendations you've made and how they positively impacted your team or organisation.