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- Tasks: Manage complex enquiries about Revenues and Benefits with strong communication skills.
- Company: Local government authority in Barrow-in-Furness with a commitment to community service.
- Benefits: Hybrid work model, competitive benefits package, and opportunities for professional growth.
- Why this job: Make a real difference in your community while developing your customer service expertise.
- Qualifications: Strong communication skills and knowledge of statutory legislation required.
- Other info: Enjoy a flexible work environment with a focus on teamwork and support.
The predicted salary is between 36000 - 60000 £ per year.
A local government authority in Barrow-in-Furness is seeking a Senior Customer Service Advisor to manage complex enquiries related to Revenues and Benefits. This role requires strong communication skills and the ability to process intricate information efficiently. Candidates must be knowledgeable in relevant statutory legislation and proficient in digital platforms. The position offers a hybrid work model that includes some home working, along with a competitive benefits package.
Senior Customer Service Advisor - Revenues & Benefits (Hybrid) in Barrow in Furness employer: The Cumbria County Council
Contact Detail:
The Cumbria County Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Customer Service Advisor - Revenues & Benefits (Hybrid) in Barrow in Furness
✨Tip Number 1
Get to know the company inside out! Research their values, recent projects, and any news related to Revenues and Benefits. This will help us tailor our conversations during interviews and show that we’re genuinely interested.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. Focus on how we can demonstrate our strong communication skills and knowledge of statutory legislation.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips about the interview process and what it’s really like to work in the Revenues and Benefits team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we often have exclusive opportunities listed there that you won’t find anywhere else.
We think you need these skills to ace Senior Customer Service Advisor - Revenues & Benefits (Hybrid) in Barrow in Furness
Some tips for your application 🫡
Show Off Your Communication Skills: Since this role is all about managing complex enquiries, make sure your written application highlights your strong communication skills. Use clear and concise language to demonstrate how you can process intricate information efficiently.
Know Your Stuff: Familiarise yourself with the relevant statutory legislation related to Revenues and Benefits. We want to see that you have a solid understanding of the field, so mention any specific knowledge or experience you have in your application.
Be Digital Savvy: As proficiency in digital platforms is key for this role, don’t forget to mention any relevant tools or software you’re comfortable using. This will show us that you’re ready to hit the ground running in a hybrid work environment.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at The Cumbria County Council
✨Know Your Stuff
Make sure you brush up on relevant statutory legislation related to Revenues and Benefits. Being able to discuss specific laws or regulations confidently will show that you're knowledgeable and serious about the role.
✨Show Off Your Communication Skills
Since this role requires strong communication skills, practice articulating your thoughts clearly. Consider doing mock interviews with a friend or family member to refine your ability to explain complex information in a straightforward manner.
✨Familiarise Yourself with Digital Platforms
As the job involves using digital platforms, make sure you’re comfortable with any software or tools mentioned in the job description. If you can, try to get hands-on experience with similar systems before the interview.
✨Prepare for Hybrid Work Questions
Since the position offers a hybrid work model, be ready to discuss how you manage your time and productivity when working from home. Share examples of how you've successfully balanced remote work with team collaboration in the past.
