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- Tasks: Serve food and drinks, take orders, and create memorable guest experiences.
- Company: The Cumberland is a vibrant music hotel in central London, close to iconic attractions.
- Benefits: Enjoy flexible hours, career development, discounts, and wellness support.
- Why this job: Join a dynamic team dedicated to exceptional service and personal growth.
- Qualifications: Passion for hospitality, strong communication skills, and a team player attitude.
- Other info: Inclusive workplace encouraging diverse applicants; opportunities for recognition and community involvement.
The Cumberland draws inspiration from the capital's love of contemporary music, with a harmonious fusion of comfort and service. In a prime position between Oxford Street and Marble Arch, yet just yards from the oasis of Hyde Park, it's the perfect base for a rocking time in London. You'll be close to famous shopping districts, museums and historic landmarks, while a London Underground station is just around the corner, making further exploration a breeze. With 1019 rooms, bars, a restaurant, meeting rooms and all-modern, accessible facilities, The Cumberland is the perfect destination for leisure and business travellers. Looking for an authentic music hotel experience? The Cumberland invites everyone to the best show in town!
As a Food and Beverage Team Member, you'll be at the forefront of guest interaction, serving food and drinks, taking orders, and clearing tables. But it's more than just that—you'll have the opportunity to get to know your guests personally, taking the necessary steps to personalize their experiences and foster loyalty. A genuine passion for quality service is essential, and your attention to detail will help ensure that every guest leaves satisfied and eager to return.
In this role, you'll also have the chance to enhance your skills through multiskilling, occasionally working across different departments. We believe this flexibility allows our team members to adapt and grow within the hotel, making a positive impact on both guests and colleagues.
What you'll bring:
- A strong commitment to delivering the highest levels of service, with a desire to learn and progress in your career
- Comfort in a front-line role facing the public, with a natural, approachable demeanor
- Empathy and the ability to build meaningful relationships with guests and team members
- Precision and a keen eye for detail to ensure a flawless guest experience
- A demonstrated desire to pursue a career in hospitality
- Ability to work effectively as part of a team in a fast-paced environment
If you're ready to be part of a dynamic team dedicated to creating extraordinary guest experiences, we'd love to hear from you.
What you'll get in return:
As well as all the things you'd expect from us, such as great staff areas to recharge in, wholesome meals on duty, pension and healthcare schemes, we'll take care of you at every step of your journey so that you can take care of our guests. In fact, we're so committed to this that our ‘People Promise’ sets out how you can expect us to support you at every step of your application and your career with us. Whether that's your career development and progression, your physical, mental or financial wellbeing, and recognising (and rewarding!) a job well done.
Career Development & Growth: We're here to support your journey, whatever that may look like. Our award-winning Academy will help you navigate your tailored career pathway with the tools and development designed for you to grow and to unlock your unique potential.
Financial Wellbeing: You work hard, so we'll always help your money work hard for you! Some of the great things you can take advantage of include:
- Wage Stream – You'll be paid monthly, but have access to your earned salary before payday should you need it
- Discounts & Perks – Savings on 1000's of retailers, dining, hotel stays, and much more for you and those close to you
- Refer a Friend – Earn up to £1000 when friends join our team
- Interest-Free Loans – Season ticket loans to make commuting easier
Mental & Physical Well-being: We're here to support your well-being, whenever and wherever you need it.
- On-Site Mental Health First Aiders
- 24/7 Employee Assistance Line – Free, confidential advice
- Be Well Platform – Our Online fitness and wellness resources
- Gym Discounts & Cycle to Work Scheme
Recognition & Community: We're proud of everything we achieve, so we always celebrate our extraordinary team and culture.
- ‘Wonderful People’ Awards – Monthly, quarterly, and annual recognition
- Social & Seasonal Events – Fun, inclusive celebrations
- People Council – A platform for every voice
- Paid Volunteering Days – Give back to causes close to you
At Clermont Hotel Group everyone is welcome. We are committed to having an inclusive and diverse workplace and strongly encourage people from all backgrounds, identities and experiences to apply for roles with us.
Waiting Staff - SOUND London employer: The Cumberland
Contact Detail:
The Cumberland Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Waiting Staff - SOUND London
✨Tip Number 1
Familiarise yourself with The Cumberland's unique vibe and offerings. Understanding the hotel's focus on contemporary music and guest experience will help you connect with the interviewers and demonstrate your enthusiasm for the role.
✨Tip Number 2
Showcase your interpersonal skills during any interactions. Since the role involves a lot of guest interaction, practice how you can make guests feel welcome and valued, as this is key to creating memorable experiences.
✨Tip Number 3
Be prepared to discuss your flexibility and willingness to learn. Highlight any past experiences where you've adapted to different roles or tasks, as this aligns with the multiskilling aspect of the position.
✨Tip Number 4
Research common challenges in the hospitality industry and think about how you would handle them. This will show your proactive approach and readiness to tackle the fast-paced environment at The Cumberland.
We think you need these skills to ace Waiting Staff - SOUND London
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Food and Beverage Team Member. Highlight your relevant experience in customer service and any specific skills that align with the job description.
Tailor Your CV: Customise your CV to reflect your passion for hospitality and your ability to deliver high-quality service. Include examples of how you've built relationships with guests or worked effectively in a team.
Craft a Compelling Cover Letter: Write a cover letter that showcases your personality and enthusiasm for the role. Mention why you want to work at The Cumberland and how you can contribute to creating extraordinary guest experiences.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammar errors, and ensure that all information is clear and concise. A polished application reflects your attention to detail.
How to prepare for a job interview at The Cumberland
✨Show Your Passion for Service
Make sure to express your genuine enthusiasm for providing excellent service. Share examples from your past experiences where you went above and beyond to ensure customer satisfaction.
✨Demonstrate Your Team Spirit
Since this role involves working closely with others, highlight your ability to collaborate effectively in a team. Discuss any previous experiences where teamwork led to a successful outcome.
✨Prepare for Guest Interaction Scenarios
Think about potential scenarios you might face while serving guests. Be ready to discuss how you would handle difficult situations or personalise guest experiences to make them feel valued.
✨Emphasise Your Attention to Detail
In the hospitality industry, details matter. Be prepared to talk about how you ensure accuracy in orders and maintain high standards of cleanliness and presentation in your work.
