At a Glance
- Tasks: Lead and support a team of care navigators while managing reception duties.
- Company: Cumberland House Surgery, known for excellent teamwork and patient care.
- Benefits: Competitive salary, supportive work environment, and opportunities for professional growth.
- Other info: Join a well-established team with a focus on collaboration and excellence.
- Why this job: Make a real difference in patient experiences while developing your leadership skills.
- Qualifications: Experience in administration and strong leadership abilities required.
The predicted salary is between 30000 - 40000 £ per year.
The successful person will be responsible for the leadership and supervision of a team of care navigators, ensuring all reception duties are performed effectively and to the required standard, meeting the objectives of the organisation.
The main duties of this role are:
- Supporting the care navigator team in signposting to the most appropriate clinician or service.
- Supporting the team to achieve the highest standards expected.
- Ensuring all aspects of the role are completed in a timely and efficient manner, adhering to practice policy and procedures.
Cumberland House Surgery has 2 partners with a well-established management structure. We pride ourselves on brilliant teamwork between the administration staff and the clinicians to provide an excellent patient experience.
Senior Receptionist/Care Navigator employer: The Cumberland
Cumberland House Surgery is an exceptional employer that fosters a collaborative work culture, where teamwork between administration staff and clinicians is paramount to delivering outstanding patient care. Employees benefit from a supportive environment that encourages professional growth and development, ensuring that every team member can thrive in their role while making a meaningful impact in the community.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Receptionist/Care Navigator
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Cumberland House Surgery on LinkedIn. A friendly chat can give us insider info about the team dynamics and what they really value in a Senior Receptionist/Care Navigator.
✨Tip Number 2
Prepare for the interview by practising common questions related to leadership and teamwork. We want to show how we can support the care navigator team and ensure top-notch patient experiences, so think of examples that highlight our skills in these areas.
✨Tip Number 3
Dress the part! First impressions matter, especially in a role that involves leadership and supervision. Let’s make sure we look professional and approachable when we walk into that interview.
✨Tip Number 4
Don’t forget to follow up after the interview! A quick thank-you email can set us apart from other candidates. It shows our enthusiasm for the role and reinforces our commitment to being part of the brilliant team at Cumberland House Surgery.
We think you need these skills to ace Senior Receptionist/Care Navigator
Some tips for your application 🫡
Show Your Leadership Skills:In your application, make sure to highlight any experience you have in leading or supervising teams. We want to see how you've motivated others and ensured tasks are completed to a high standard.
Tailor Your Application:Don’t just send a generic CV! Take the time to tailor your application to the role of Senior Receptionist/Care Navigator. Mention specific skills that align with our objectives at Cumberland House Surgery.
Demonstrate Teamwork:Since we pride ourselves on brilliant teamwork, share examples of how you've collaborated with others in previous roles. This will show us that you understand the importance of working together to provide an excellent patient experience.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at The Cumberland
✨Know Your Stuff
Make sure you understand the role of a Senior Receptionist/Care Navigator inside out. Familiarise yourself with the responsibilities, especially around leadership and supervision of the care navigator team. Research Cumberland House Surgery’s values and how they prioritise teamwork and patient experience.
✨Showcase Your Leadership Skills
Prepare examples from your past experiences where you've successfully led a team or improved processes. Be ready to discuss how you can support and motivate the care navigator team to meet their objectives while maintaining high standards.
✨Practice Your Communication
As a Senior Receptionist, you'll need to communicate effectively with both your team and patients. Practice articulating your thoughts clearly and confidently. Consider role-playing common scenarios you might face in the role, such as handling patient queries or directing them to the right clinician.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions that show your interest in the role and the organisation. Inquire about the current challenges the care navigator team faces or how success is measured at Cumberland House Surgery. This shows you're proactive and genuinely interested in contributing to their goals.
